QWEST

I bought a bundle package from Qwest with home phone, TV and Internet, but had difficulty with home phone hook up. I had a lot of static on my phone. I made many attempts to try and figure out how to hook it up, but I failed so I called Qwest to see if it would cost to have someone do it for me, they said no. I took vacation time to stay home from 8am to noon but they never came until 1:30pm and I had already left for work so only my daughter was here. The man told her I had a short in the wires and rewired the hook up differently than what I had and it worked fine, then charged me 87.70 I refused to pay because I did not have a short, he didn't fix a short if there was one, all he did is re wire the hook up so it would work. I asked Qwest to prove it that I had a short in my wires, but they ignored my request and said I need to pay, and sent it to collections. So I was treated like I was a liar and their word was gold but wouldn't prove anything. Wouldn't you want proof of this charge?

The customer service person who took my call about my bill agreed to reduce any future charges by roughly $10 but made me pay the original amount listed in the first 2 months of service. In the end my bill was reduced but all bills from that point forward were over $20 more then quoted me.

The phantom telephone number was billed separately from our regular number and the bills were sent at different times. We paid the bills, thinking they were for the one legitimate number we have with Qwest. The phantom number was given at the top of the bill, but in extremely small type in gray. It escaped our attention because the last thing we expected was to be charged for a non-existent phone number. It took over a year to realize we were paying for a non-existent telephone number. We contacted Qwest, explaining the situation. They were very unresponsive and did not call us back. It took several phone calls before the matter was put before a supervisor. They gave us credit for only 4 months, but refused to refund the rest. Our losses were in excess of $1,000 for a telephone number we did not ask for and did not even go to the house.

I?ve been kicked out of composing emails and internet banking; the service kicks me to the Qwest homepage. Another example, if I forward an email, it goes back to my old email box, rather than my Qwest email. I?ve had 8 conversation about how to fix it since February?NONE of those so-called solutions have worked. I would not recommend anyone transferring to quest email service unless this is resolved. The phone service has been fine. The price is fine, too.

I tried to cancel my phones and they are still sending me bills for a business I sold. We have talked to them three times and they won?t stop. The bills aren?t consistent.

With plans to have all utilities buried as part of a 200 amp service upgrade, Qwest was notified 5+ weeks in advance of Exel Energy's plan to trench yard and bury lines. Knowing Exel, Comcast and Qwest were to drop lines on the same morning I updated Qwest weekly. Approximately 75% of the time the reminders were met with professionalism however in the day before (reminder) my call was met by a "snotty" and rude gentleman in Des Moines who wondered why I needed to remind them of the work. In the end Exel did excellent work as did Comcast's contractor. Qwest however failed to show until the trench was filled in. In the case of Comcast, a spool of cable had been left days before so that my own electrician could have dropped the line; not so with Qwest, as this would make sense. In the end I contacted Customer Service no less than a dozen times. In approximately 50% of the calls I was helped; customer service reps even seemed as if they were going out of their way to be helpful. Sadly, the helpful reps could only do so much. I could never speak with a supervisor; in once case the supervisor reportedly required me to describe in full detail the nature of the problem before considering discussing and in the end never spoke with me. In another case when I asked for a manager, I was given a direct (toll) number to Qwest's headquarters in Denver! Locally, I worked with a gent named Josh who was to coordinate the cable drop. He was footloose and fancy free to say the very least. Professionally I rate him at a C- at best. When push came to shove and it was patently clear to everyone involved that my threat to file reports with the city, local utilities commission and FCC might be real, a pair of unhappy workers were sent to re-trench through the yard by hand to bury the cable which should have gone underground a week before. Fortunately, they left the trench open as requested which is good as they repeatedly nicked both power and cable lines to the point where Comcast needed to replace their line entirely! Qwest does not have customer service. They have handlers who from all indications are not empowered to do much to assist with complaints. Supervisors or managers may not exist at all and in any event you cannot speak with them anyway. Were Qwest not the only land-line provider in our city (Brooklyn Center, MN) I would have had their line removed, services disconnected and complaints filed. They do not care about anything but money. They represent the worst phone service I have every experienced in my adult lifetime (48 years). They cannot be trusted no relied upon for quality work or follow-through. Beware!

The installation is was great. The serviceman was great. They called before they came. They came when they said they would. I am happy with what they did. The approximate cost is installation plus first month of service.