Peterson Pinney Inc.

I was in need of replacing my central AC about 2 years ago and I went with Peterson Pinney, one, because they were a local small business, and two, they gave a competitive quote for it.<br/>In late June of 2015 I called Peterson Pinney for a tune up of the AC for $89.00. Sounds good so I made the appointment. When Paul came out he first asked where my garden hose is and he started spraying the condenser unit without disassembling the outer frame work. When I saw this I mentioned to him that I could have done that. He made some lame excuse about time involved disassembling the framework. After he was done with that he went in my basement and touched a pipe that was part of the AC with his hand and said "OK". He went back upstairs and completed the invoice. Total time he was there was 30 minutes. I've had tune-ups in the past with my other unit, and the tech used meters to test the coolant, disconnected the drain hose, cleaned it, cleaned the condenser unit by removing the frame work and doing a visual check of it as well. After he left I called the store and complained about the lack of service for what is considered a "tune-up" and said I wouldn't use their service again. The guy on the other line said "do what ya gotta do". I then hung up. From what I see with Peterson Pinney, I see Paul take advantage of the company he works for as well as the customer he services for Peterson Pinney. So much for helping out a local small HVAC company

.

Paul from Peterson-Pinney Inc. always does an excellent job! He arrived ahead of time and performed all necessary tests for evaluation. He does a 5-star, excellent job! Highest recommendation!

I have been using Peterson Pinney for many years. Most recently, they installed a humidifier on my HVAC system. Like usual, Paul was professional, quick, and courteous. In this case, he noticed that the furnace exhaust was improperly installed and suggested fixing it for safer installation (which was done by previous homeowner - not P P). He came back the next week with the appropriate parts and was in out in short order. I have used this company for all my plumbing and HVAC needs and would not think of using anyone else.

Showed up pretty much when he said he would and did a very thorough job. Everything went fine. My only disappointment was that I had asked if I could get a quote to install a tankless water heater and was told they "didn't want to bother" with that.

Arrived on time and work was performed same day. We have used Peterson and Pinney plumbing services at least four times in the last two years. Good results.

Very helpful and professional. Did not push us to replace the furnace, when they felt it could last a few more years. Was able to repair the furnace when another heating contractor had been unable to diagnose the problem when our furnace stopped working in February. I definitely plan to call them when we do replace our furnace.