THEY CAME TO THE HOUSE AND THE TECHNICIAN GAVE PROMPT NOTICE AS TO WHAT TIME THEY WERE COMING. THEY DID THE SAME THING ON THE RETURN TRIP. I LEARNED THAT I HAD A BAD HARD DRIVE ON MY LAP TOP. THE REPAIRS WERE QUICKER THAN THE GEEK SQUAD WHO I USED IN THE PAST. TURNAROUND WAS 1 WEEK. THEY INSTALLED A NEW HARD DRIVE. COMMUNICATION GOOD AS THEY WENT THROUGH THE REPAIRS. THEY ADDED NORTON, SPY SWEEPER, AND WINDOW WASHER, HOWEVER I NEVER GOT THE BOX OR CD'S OR PAPERWORK FOR THESE ADDED PROGRAMS. I EMAILED THEM AND NEVER GOT A RESPONSE BACK AFTER EMAILING THEM. I AM ONE WHO LIKES TO HAVE PAPERWORK ON PROGRAMS. I THOUGHT THEY WERE A LITTLE HIGH PRICED BUT THE WORK WAS GOOD.
Description of Work: COMPUTER WOULD NOT START UP PROPERLY.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$525
DIANNE M.
10/2005
4.0
computer repair
+ -1 more
THE FIRST TIME I CALLED I TALKED TO A PERSON RIGHT AWAY AND MADE AN APPOINTMENT FOR A TECHNICIAN TO COME OVER. HE WAS ABOUT AN HOUR LATE AND NO ONE HAD CALLED TO LET ME KNOW. I HAD A HARD TIME GETTING ANYONE TO RETURN CALLS THE SECOND TIME. THE WORK WAS SATISFACTORY AND THE TECHNICIAN WAS PLEASANT, BUT THEIR PHONE RESPONSE TIME NEEDS IMPROVEMENT.
Description of Work: AFTER A PRETTY MAJOR CRASH, HE BACKED UP AND RESTORED DATA, REINSTALLED THE COMPUTER SOFTWARE AND INSTALLED A NEW ANTI-VIRUS PACKAGE. I STILL WAS HAVING PROBLEMS, SO HE RETURNED A FEW WEEKS LATER AND INSTALLED ADDITIONAL MEMORY.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Computer Repair
FAQ
PC TECHLABS INC is currently rated 4 overall out of 5.
No, PC TECHLABS INC does not offer free project estimates.
No, PC TECHLABS INC does not offer eco-friendly accreditations.
No, PC TECHLABS INC does not offer a senior discount.
No, PC TECHLABS INC does not offer emergency services.
No, PC TECHLABS INC does not offer warranties.
PC TECHLABS INC offers the following services: COMPUTER REPAIR & SERVICES.