NORTHSTAR HOME IMPROVEMENT INC

Mr. Steinke was quick to respond & came out to measure & discuss options. We very much liked him & the products he was selling. The price was good but we were unwilling to part with the cash.

Everyone we were in contact with were courteous, professional, very helpful with suggestions. It took a bit longer than we expected, but there were factors such as weather and available workers that influenced this.

I DIDN'T GET ANY OTHER BIDS, SO I DON'T KNOW HOW THEIR PRICES COMPARE. I THINK THAT THIS COMPANY JUST HAS A MORE CASUAL APPROACH TO DOING BUSINESS THAN I AM USED TO. FOR EXAMPLE, A PERMIT WAS OBTAINED FOR THE JOB ONLY AFTER I BROUGHT IT TO THEIR ATTENTION. THE JOB STARTED ALMOST TWO WEEKS AFTER THE DATE I WAS GIVEN. I WAS TOLD THAT THE JOB WOULD BE COMPLETED IN ONE TO TWO WEEKS; IT TOOK SIX (WITH THE CREW BEING ABSENT FOR AS MUCH AS A WEEK AT A TIME). JUST FOR THESE REASONS, I WOULDN'T HIRE THEM AGAIN. I PREFER A MORE TIGHTLY-RUN SHIP! SO FAR AS I CAN TELL (I'M NO SIDING EXPERT!) THE WORK SEEMS TO BE EXCELLENT. THE FIRST STORY WINDOWS (THE ONLY ONES I CAN SEE DETAIL ON FROM THE GROUND) HAVE CAULKING ALL AROUND, AND THE WINDOW TRIM LOOKS REALLY NICE. SO DO THE SOFFITS AND FASCIA. ONE WOULD THINK IT WAS PAINT WHEN VIEWED FROM ANY DISTANCE.

THE SALES REP AND PRESIDENT OF NORTHSTAR MIS-REPRESENTED THE CREW AND SUB-CONTRACTED THE JOB AMONG OTHER THINGS. THEY IMPROPERLY INSTALLED TWO NEW STORM DOORS, POUNDED NAIL HOLES IN ROOF SHINGLES, IN SPOTS WHERE THEY WERE NOT WORKING, AND NEVER THOUGHT OF CLEANING UP. WE CLEANED UP THEIR MESS. WE HAVE FOUND ROWS OF STAPLES, USED RAZOR BLADES, AND COUNTLESS SIDING NAIL AND PAINT CHIPS THROUGH OUT OUR ENTIRE YARD. THEY WORKED 5 TO 7 HOURS A DAY ON THE SITE FOR OVER THREE WEEKS, AT WHICH POINT THEY JUST PACKED UP THE EQUIPMENT AND LEFT, LEAVING THE HOLES IN THE SHINGLES, SEAMS UNCAULKED, THE FRONT DOOR NOT INSTALLED, AND THE OTHER TWO DOORS IMPROPERLY INSTALLED, AS WELL AS OTHER MISTAKES THEY DID NOT REPAIR. THE COMPANY STARTED THEM ON ANOTHER JOB. WHEN WE TOLD THEIR SALES REP THAT WE WOULD PAY THE BALANCE WHEN THEY FINISHED THE JOB AS STIPULATED IN THE CONTRACT HE BECAME BELLIGERENT AND THREATENED A LIEN ON OUR HOME. BOTH THE SALES REP AND PRESIDENT WERE EAGER TO MAKE PROMISES, EXCUSES A

THE SALES PERSON MISREPRESENTED THEIR PRODUCT AND GAVE ME FALSE INFORMATION TO MAKE THE SALE. HE TOLD ME THAT THERE IS NO DIFFERENCE BETWEEN WINDOWS WITH LOW E ARGON AND WINDOWS WITHOUT. AFTER HAVING THEM INSTALLED I NOTICED THAT THE WINDOWS WERE VERY COLD AND I CALLED THEM. AFTER BEING PASSED AROUND TO MANY DIFFERENT PEOPLE I CAME TO THE CONCLUSION THAT I WAS GREATLY MISLED AS TO THE QUALITY OF MY WINDOWS AND I WENT TO THE OWNER ABOUT THIS. HE WAS BELLIGERENT WITH ME ON THE PHONE AND TOLD ME I SIGNED THE CONTRACT, THERE IS NOTHING MORE HE WAS OBLIGATED TO DO. HE SAID I COULD BUY NEW WINDOWS FROM HIM. I TOLD HIM I WANTED HIM TO STAND BEHIND THE SALESPERSON WHO MISREPRESENTED THE PRODUCT, AND HE SAID HE WOULD NOT.

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