NORTHEAST TREE INC

AFTER A WEEK OF WAITING, THEY EMAILED ME BACK TO SAY THEY RECEIVED MY EMAIL. AFTER A FEW DAYS THEY LEFT A NOTE TO SAY THEY STOPPED BY AND LEFT A BROCHURE. AFTER ANOTHER WEEK I FINALLY GOT MY ESTIMATE. THIS BUSINESS IS LOCATED LESS THAN 2 BLOCKS FROM MY HOUSE AND I AM NOT SURE WHY IT TOOK THAT LONG. MAYBE THE JOB WAS TOO EASY.

I COULD NOT BELIEVE THE RESPONSIVENESS OF NE TREE! I CALLED ON A THURSDAY MORNING & REQUESTED AN ESTIMATE ON THE REMOVAL OF A SMALL STUMP. IT WAS EXPLAINED THAT THEIR SYSTEM IS TO SEND A PERSON OUT TO INSPECT THE STUMP, THEY DRAFT AN ESTIMATE AND THEN MAIL IT TO THE CUSTOMER. I THOUGHT THIS PROCESS WAS GOING TO TAKE A WEEK OR SO, BUT TO MY SURPRISE I RECEIVED AN ESTIMATE IN THE MAIL THE FOLLOWING DAY, FRIDAY. I DECIDED TO JUST GO AT THE SMALL STUMP MYSELF WITH A SMALL HANDSAW AND SHOVEL, AS NE TREE WAS ONLY PROPOSING TO GRIND IT AND NOT PULL IT OUT COMPLETELY. BUT THEY WERE VERY HELPFUL AND RESPONSIVE. I WILL CALL THEM FIRST WITH MY TREE NEEDS IN THE FUTURE.

THEY CAME AND QUOTED A PRICE. THEY SAID IT WOULD BE A COUPLE WEEKS, BUT WE SAID THAT WAS FINE. THEY ENDED UP SHOWING UP THE NEXT DAY AND TOOK OUT THE BUCKTHORN IN ABOUT 40 MINUTES. THEY TOLD ME THE STUMP GRINDER WAS A COUPLE DAYS BEHIND, SO HE CAME A FEW DAYS LATER. THE ONLY PROBLEM IS THAT THEY LEFT A COUPLE OF ROOTS, BUT THAT IS NOT A HUGE PROBLEM, I WILL FIND A USE FOR THEM. THEY WERE PLEASANT, THEY ANSWERED ALL MY QUESTIONS. THEY EVEN PROVIDED EXTRA INFORMATION ON SOME ORGANIC LAWN TREATMENTS. I THOUGHT THIS WAS REALLY NICE OF THEM.

THIS IS A VERY PROFESSIONAL OUTFIT. THEY'VE DONE WORK FOR ME BEFORE AND I CONTINUE TO BE IMPRESSED BY THE KNOWLEDGE AND SKILL DISPLAYED BY ALL THE WORKERS AND THE CARE WITH WHICH THEY GO ABOUT THEIR WORK. THEY'RE VERY WELL EQUIPPED AND DO AN EXCELLENT JOB OF CLEANUP WHEN FINISHED. IF I HADN'T BEEN PRESENT WHEN THEY DID THE WORK, IT WOULD HAVE BEEN HARD TO TELL THAT THEY'D BEEN HERE AT ALL! I BELIEVE GEORGE WELLS TO BE A VERY KNOWLEDGEABLE AND ETHICAL ARBORIST WHO LOVES HIS WORK AND CARES DEEPLY ABOUT HIS "PATIENTS". CONSIDERING THE FACT THAT THERE WERE FIVE MEMBERS OF THE CREW, INCLUDING GEORGE, AND THE TIME THEY SPENT (ABOUT THREE HOURS), I FEEL THE PRICE I PAID FOR THE WORK WAS FAIR AND APPROPRIATE.

ALL WORK WAS DONE WHILE I WAS AT WORK. I CAME HOME AND THE TREE WAS GONE AND THERE WAS A LEVELED DIRT SPOT WHERE IT HAD STOOD. THE SITE WAS LEFT IN TIDY CONDITION. VERY PROFESSIONAL AND COURTEOUS SERVICE.

GOOD SERVICE, ALTHOUGH SAID WAS COMING ON A CERTAIN DAY BUT DID NOT CALL US TO INFORM US THEY HAD TO COME ANOTHER DAY.

GEORGE ARRIVED WHEN HE SAID HE WOULD AND DID AN EXCELLENT JOB TRIMMING OUR OVER-GROWN HONEY LOCUST TREE. RACOONS WILL NO LONGER BE ABLE TO GET INTO THE ATTIC! HE REMOVED SEVERAL ALL OR DEAD SCRUBS AND THE CLEANUP WAS IMMACULATE. HE REALLY KNOWS A LOT ABOUT HOW TO CARE FOR TREES/PLANTS AND GAVE GOOD ADVICE ABOUT TREE TRIMMING AND REPLACEMENT PLANTS FOR THE ONES HE REMOVED.

THEY RESPONDED PROMPTLY TO MY REQUEST FOR A BID. I ASKED THEM TO DO THE WORK BEFORE THE SEED PODS EXPLODE AND THEY WERE ABLE TO COMPLY WITH THIS. THEY REMOVED THE TREE TRUNK IN ONE DAY AND CAME BACK LATER FOR THE STUMP. OVERALL, VERY TIDY. MY GRASS TOOK A BEATING FROM ALL THE HEAVY TRAFFIC, BUT WILL RECOVER. THEY CLEANED UP ALL THE DEBRIS. THE PRICE WAS EXPENSIVE, BUT FAIR. I HAD A HIGHER BID FROM SOMEONE ELSE. I HAVE USED THEM BEFORE FOR TREE TRIMMING, AND THEY DO GOOD WORK.

WE DID NOT CONTRACT WITH THIS SERVICE, BECAUSE WE FOUND OUT THE TREE TO BE REMOVED IS ACTUALLY ON THE CITY'S RIGHT OF WAY AND HENCE THE CITY'S RESPONSIBILITY. BEFORE THIS DETERMINATION WAS MADE, NE TREE INC SPENT QUITE A BIT OF TIME DISCUSSING OPTIONS WITH US. THEIR BID WAS ABOUT 1/3 HIGHER THAN OTHER BIDS WE RECEIVED. I WOULD HAVE FELT VERY COMFORTABLE WITH THEIR PROFESSIONALISM AND KNOWLEDGE, BUT WOULD HAVE ASKED THEM WHY THEIR PRICE WAS THAT MUCH MORE THAN OTHERS.

MY EXPERIENCE WITH NORTHEAST TREE, INC. WAS EXCELLENT. THEY WERE A LITTLE CHEAPER THAN MOST OF THE OTHERS I CALLED. THEY CALLED ME BACK THE SAME DAY (I DID NOT HAVE THIS EXPERIENCE WITH OTHER FIRMS I CALLED) AFTER THE INVENTORY THEY SPENT A LOT OF TIME WITH ME ANSWERING MY QUESTIONS. THEY ALSO WORKED VERY HARD TO PROVIDE ME WITH ADDITIONAL DOCUMENTATION THAT THE SELLERS OF THE PROPERTY WANTED TO HAVE. BOTH EMPLOYEES I DEALT WITH WERE VERY NICE AND VERY PROFESSIONAL. I HAVE NOT DECIDED YET WHETHER I WILL BUY THE PROPERTY BUT IF I DID I WOULD HIRE THIS FIRM TO DO THE TREE REMOVAL. I FEEL THEY WENT ABOVE AND BEYOND AND I WAS VERY PLEASED WITH MY EXPERIENCE.

KNOWLEDGEABLE-AVOIDED UNNESSARY WORK-THUS LESS EXPENSIVE

GEORGE AND HIS TREE COMPANY WERE INCREDIBLY RESPONSIVE, FAIR-PRICED, AND PROFESSIONAL. HE DIDN'T EXPECT PAYMENT UNTIL THE ENTIRE JOB WAS DONE. MY PARTICUALR JOB WAS VERY DIFFICULT DUE TO LACK OF ACCESS TO TREES. GEORGE AND HIS CREW HANDLED IT EASILY AND PROMPTLY, ANSWERED ALL MY QUESTIONS, AND MAINTAINED A SENSE OF HUMOR ABOUT THE LEVEL OF DIFFICULTY. HE IS A REAL PRO!

IT'S AT THE END OF THE SEASON AND PERHAPS THEY ARE BUSY, BUT I FIND IT VERY UNPROFESSIONAL NOT TO RETURN A CALL. I WILL NOT CONTACT THEM AGAIN.

POLITE, RESPONSIVE, AND LEFT MINIMAL DEBRIS. OVERALL, VERY SATISFIED AND HAVE ALREADY RECOMMENDED THEM.

THEY ARE EXCEEDINGLY KNOWLEDGEABLE AND REALLY CARE ABOUT TREES. I DON'T THINK I HAVE EVER HAD ANYONE WORK ON THE HOUSE, THAT I LIKE BETTER! VERY HIGHLY RATED!

AFTER TALKING WITH OWNER ON 7/21/04, HE PROMISED TO COME OUT ON 7/26/04 TO GIVE AN ESTIMATE ON REMOVING A TREE WITH DUTCH ELM DISEASE. HE NEVER SHOWED UP AND NEVER CALLED.

EXCELLENT WORK, GREAT ATTITUDE ABOUT TREES, AND PRESERVE EVERYTHING THEY CAN OF THE TREE.

GEORGE ALWAYS RETURNED CALLS PROMPTLY. SERVICE WAS PERFORMED WHILE WE WERE OUT OF TOWN. STUMPS WERE NOT GROUND DOWN UNTIL LATER. I DID CALL HIM A COUPLE OF DAYS AFTER THE TREES WERE CUT DOWN TO DETERMINE WHEN THE STUMP GRINDING WOULD TAKE PLACE. HE ASSURED ME HE WOULD HAVE A CREW ATTEND TO IT IMMEDIATELY. STUMPS WERE GROUND BY THE END OF THAT SAME DAY.

THE WORK WAS SCHEDULED FOR A PARTICULAR MORNING AT 8:30. THEY DIDN'T COME, AND THEY DIDN'T CALL. I CALLED THEM ABOUT 11:30, AND THEY SAID, "WE JUST ASSUMED YOU'D KNOW WE WOULDN'T WORK TODAY BECAUSE OF THE RAIN." (IT WASN'T RAINING, THOUGH IT HAD RAINED IN THE NIGHT.) THE WORK WAS RESCHEDULED FOR ANOTHER DAY AT 1:00. THEY SAID THEY WOULD CALL THAT DAY TO CONFIRM THE TIME. THEY NEVER SHOWED UP; THEY NEVER CALLED. SO I SPENT A GOOD PART OF TWO DAYS SITTING AROUND WAITING FOR A COMPANY THAT NEVER CAME. IN MY OPINION, THIS KIND OF NON-SERVICE SHOULD BE MORE HEAVILY PENALIZED THAN IT IS.

THE TREE WAS OLD, WEAK, AND VERY NEAR MY HOUSE. ALTHOUGH THE PRICE WAS HIGH, THE COMPANY DID AN EXCELLENT JOB REMOVING THE TREE. NO DAMAGE TO MY YARD, AND VERY PROFESSIONAL IN ENSURING THAT NO PART OF THE TREE HIT THE HOUSE AS THEY WERE TAKING IT DOWN. DESPITE THE PRICE, I WOULD USE THEM AGAIN.

GEORGE IS EXTREMELY KNOWLEDGEABLE AND HELPFUL. I APPRECIATED THE SUGGESTIONS HE GAVE ME ABOUT CARING FOR MY TREES AS WE WALKED AROUND MY PROPERTY. THE CREW WAS VERY CAREFUL WHEN REMOVING THE TREE NEAR MY HOUSE, AND CLEANED UP WELL.

VERY PROFESSIONAL AND FAIR. THEY DID A VERY GOOD JOB. THE TREES LOOKED MUCH NEATER AFTER TRIMMING. ALSO DID A GOOD JOB OF CLEANING UP AFTER THEY WERE DONE.

THIS IS A TERRIFIC COMPANY WITH GREAT PRICES. GEORGE REALLY CARES ABOUT TREES, BUT IS ALSO WILLING TO CHOP THEM DOWN WHEN THEY ARE LIKELY TO CAUSE PROBLEMS. REALLY A GREAT SERVICE.

AFTER SOME INITIAL COMMUNICATIONS PROBLEMS, NORTHEAST TREE DID A GREAT JOB IN REMOVING FOUR TREES FROM OUR LOT. THEY WORKED WITH US TO MAKE SOME VERY TIGHT SCHEDULING AROUND A CONSTRUCTION PROJECT, AND DID THE JOB THOROUGHLY AND PROFESSIONALLY.

THIS JOB WAS MORE DIFFICULT AND EXPENSIVE, BECAUSE THE TREES REMOVED WERE ON THE BACK OF OUR PROPERTY, SO THEY COULD NOT GET THEIR BUCKET IN TO TAKE DOWN THE TREES AND ALL REMOVAL WAS DONE BY HAND. GEORGE IS VERY KNOWLEDGEABLE AND DID A VERY NICE JOB. THE CLEANUP THEY DID WAS EXCEPTIONAL. MY ONLY COMPLAINT WAS THAT I THINK THEIR SCHEDULING IS SOMEWHAT DISORGANIZED. I HAD TO CALL TO REMIND THEM TO COME OUT AND DO SOME OF THE WORK. ALSO THEY FORGOT TO COME OUT FOR A SCHEDULED APPOINTMENT TO GIVE US AN ESTIMATE. TO THEIR CREDIT THEY WERE APOLOGETIC AND VERY PROMPT TO FOLLOW UP.