North Country Installers

On August 11, 2017, North Country Installers replaced twelve, substantially large Pella windows with new Marvin, custom made windows. North Country was subcontracted to complete this job at my home by another contractor in charge of this project. In the summer of 2019, I noticed several areas where water was infiltrating my newly remodeled home. I first contacted the original contractor, who then put me in touch with Tom at North Country. I spoke with Tom on or around September 11, 2019 and explained that water was leaking from the wall of windows installed by his company and asked him to please come out to my home to investigate the issue. It was at this time that Tom informed me that, due to various payment issues he had with the original contractor, he would not be open to working with me. During this conversation, he also blamed the water leakage on a defect with the Marvin windows and then fell back on the excuse that since North Country Installers’ one year warranty was up he wanted nothing to do with me. I want anyone reading this review to know that: 1) I have 50+ pictures/video from the day of installation that prove the work done by North Country Installers was inadequate and is causing the water leakage issue I am currently having. 2) North Country Installers will not stand by their work. If you have a future problem with a job North Country performed, don’t expect them to do the right thing and assist you. 3) North Country Installers has pathetic customer service. They are clearly only interested in drumming up new business.

They did excellent work, staying in contact with us at all times and showing up to check up on workers and quality of work done.

It went great! The guys were very careful and made everything fit as if it was made to fit there. I'm pretty sure they left the area neater than it was before they started. There were some small issues with the front door casing not fitting back on perfectly, that we didn't notice until the next day. This was not surprising in an old house, and they were great about coming back out to check and fix it (now it looks perfect) after we let them know.

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They did a fine job.

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Joe was great! Was very respectful, honest and full of advice. Instead of trying to sell me business he instead gave me advice on how the job wasn't done properly and can lead to more rotted wood down the road, which was the reason I paid to have the windows wrapped in the first place! His visit was exactly what I was looking for as I needed an expert's opinion if I was getting ripped off by the other company, and most companies wouldn't even come out and take a look! I appreciate his kindness and help and hope he doesn't feel like today was a waste of time because I will definitely consider this company for other projects moving forward as I felt very comfortable with them and he seemed to value workmanship the way I do which I've had a hard time finding in contractors. Thanks again Joe!

Tom met me out at the house. He explained to me that I didn't need to replace the windows themselves - just the glass. He gave me the name of a good glass supplier to contact and even measured the windows for me. I was impressed with his honesty. He didn't try to sell me something I didn't need.

These guys were great. Very professional, knowledgeable and thorough. Tom Clark was excellent to work with. I highly recommend them

Overall, it was good. One concern was we had to ask for the permit they pulled after the work was completed. Otherwise, it was good.

They were very prompt and timely. The quote was exactly what they ended up charging us. Their finished work was of great quality. Their clocking was one of the best things they did. They were very experienced and quick. They were concerned with keeping the house clean.