NORDIC TILE

We had Nordic Tile owner Andrew Forsmark out to our house for to bid on an unfinished basement bathroom tile job. He was punctual and courteous, his bid was detailed, and he was able to accommodate our construction schedule, so we hired him to complete the work. As a fairly meticulous person who has some construction experience, I found Andrew had a good sense for tile layout lines, maintaining even tile gaps, and keeping everything level. He did a great job leveling the floor, building the shower pan and curb, and squaring up the shower surround with the adjacent walls. Andrew also had some good suggestions for using Granite as shower shelves, as a shower curb, and as the door threshold. The contrasting style to our marble made for a good accent. Overall, Andrew is a calm and personable fellow who seems to enjoy his work. I would definitely hire him again for our next tile project.

I would not recommend this company to anybody. We received three estimates total and decided to go with Nordic. Andrew brought in his crew of electricians, painters, etc, and Andrew did the tiling himself. Because the first painting job was done so poorly, another painter had to come in to re-do the painting. Initially, the taping underneath the paint was done poorly. This had to be re-done, along with the painting, so there was a smooth appearance. They did this all on their own, and they didn't charge us any extra for this additional work. Also, the grouting on the tile was left very inconsistent. My husband had to scrape excess grout in both bathrooms. We did bring this up to Andrew, and he did come out to fix a small portion of it, but we had to take care of the rest ourselves. We even had to clean the tile too, since he didn’t even wipe off the tile once he did the work. There was a lot of work that was left incorrectly done. I wouldn’t use this company again.

I think it is off, but he doesn’t think it is off. The pieces on the right and left don’t have the same size hypotenuse so it isn’t centered. I was disappointed that I picked him when he didn’t do the work. The assistant redid the work the owner did. It was okay but I just wasn’t thrilled.

This guy told me he would call me backm and give me an estimate on Saturday, 10/15, but would not be available to do the job until November, first week. I said that was fine. On Friday never heard from "Andrew" so I called him. Story changed. He accepted a large job and was now not available until mid January. Well, nice that he's working but basically a liar! I would not recommend him based on his lack of professionalism!!! In other words, call someone who is good to their word. If he lies about one thing, he would lie about another.

This guy really knows his stuff. He completely rebuilt our entire shower and bathroom tile floor. He knows how to spot a problem with original design or craftsmanship and correct it. He also has a great sense of aesthetics and knew how to achieve the look we wanted. He really knows a lot about tile quality and design and where to get the best tile choices. The only reason he didn't get straight A's from me was that the painter he used was among the worst I have ever seen, so the final paint job will have to be completely re-done (the subcontract painter didn't paint behind the washer/dryer, didn't paint under a vanity, left paint splatter on some tiles, etc.). After almost $12,000 for the re-build of the bath, a simple $500 paint job left it looking poorly finished. So, it wasn't Andrew's workmanship that was ever a problem, but in the end I'm still left with a bathroom I have to get someone else to complete. I would definitely hire him again, but I would use my own contacts for the subcontract work like painting.

Andrew was great to work with. Promptly replied to my initial inquire, visited home to provide an estimate, scheduled start date and completed work on schedule and on budget. I highly recommend me Andrew without any hesitation and look forward to working with him again in the future as we continue to update and remodel our home.

Andrew’s work turned out very well. I thought he was a nice person, and he was extremely punctual. He was very knowledgeable, but not interested in selling us anything we didn’t need. I really enjoyed working with him.

Andrew was great to work with. He was very responsive. I really appreciated his willingness to work with me and his creativity in coming up with a solution for my needs. Our house is older, 1921, and the floors sag in places-- most dramatically in the kitchen. Prior to bringing in Andrew, we had removed layers of flooring, going all the way down to the floorboards, then installed 3/4" plywood and covered that with Hardieboard. The problem was it still sagged. In one area it dropped about 1" over 2'. I had thought we would only need to level out the worst part of the drop, but Andrew let me know that more of the floor would need to be addressed to prevent tiles from cracking. He ended up hand leveling almost half of the room. As for the tile, I had found what I liked at the Tile Shop, but it was back-ordered. Andrew worked with the shop directly so we could schedule the work based of their delivery date. He handled everything with the tile, including delivery and even carrying the left-over tiles at the end of the job into my basement for storage. The actual installation went very smoothly. I think he did most of it in one day and then came back to do the borders on a second. Then there was another trip for grouting and one for cleanup. He took the time to explain how to care for the tile and grout. I was happy to learn the grout he selected was very low maintenance. I've been working as my own GC on this remodel so I can't tell you how much I appreciated his commitment to quality work and service. One great example, he was concerned the fit for a to-be-installed dishwasher was going to be tight so he dry-fitted the tile where the dishwasher was to go and left them loose so they could be removed if necessary. As it would happen, the appliance installers didn't think it was an issue and installed the dishwasher on top of the tile, but when the countertop installers came and found the dishwasher sitting too high they were relieved to find they could remove the tiles underneath the dishwasher. It seems some folks are only focused on the task at hand, just their piece of the puzzle, and they figure it is up someone else to figure out how it fits together-- in this case literally how it fitted together. I was so pleased that Andrew had the foresight to identify a potential issue and to come up with a solution, proactively making sure it wouldn't be a problem for someone else to have to deal with. As for price, I received multiple bids and Andrew's was the highest; HOWEVER, I opted to go with him because he demonstrated a level of professionalism that I was confident would translate into his tile work. We also scaled the project back a bit so it was closer to my original budget. The finished floor looks great and I am sure it will last a long time.

Very well--it took longer than I expected, but that has always been the case with every home improvement project we've done. Andrew did his best to get us to select all materials before he began the tear out to minimize delays. There was a miscommunication with the tile and it showed up gloss instead of matt. Still not sure what happened, but it added 3 days to the project, which was manageable. Andrew took care of it.

The project was seamless from start to finish. His project management was exceptional-timely, clean, well executed, fine workmanship, within timelines. He truly exceeded expectations. I highly recommend Nordic Tile for home remodel projects of any size. I will definitely call Andrew again for any tile/home project.

Andrew takes a lot of pride in his work and does a great job. Stands behind his work, very responsive and wanted to make sure we were satisfied with the work in every way. Andrew was helpful and creative in the design as well, He went way out of his way to help out the other trades that were working on site at the same time when he saw a need. He made sure to keep things clean and was very conscientious. Great to work with and the bathrooms turned out awesome.

Andrew and CJ did quality work from start to finish. The prep work and tile installation was done one day and they did the grout and cleaning the next day. They were very professional and do quality work. We would definitely hire them for future projects. (As an added bonus, Andrew has a wicked sense of humor!)

We were pleased with the service from Nordic Tile. Without exception, Andrew and his staff showed up as scheduled, always answered our questions with patience, and stayed focused on their work. Their demeanor was pleasant and professional at all times; which was appreciated because they were in our home for five days. They respected our property and cleaned up any mess that was created. We will not hesitate to recommend Nordic Tile or to use their services in the future.

Andrew was very professional. We think he did a great job. He was very responsive and timely. We would recommend him to a friend.

Andrew from Nordic Tile was recommended to us by the wood floor installer. It was a great choice. Andrew was prompt and courteous, and his quote was reasonable. He offered great ideas about tile patterns. Andrew communicated well with the wood floor installer to keep both projects moving. The project started and finished on time. The tile work is beautiful and we are so pleased. We highly recommend Andrew.

The shower in our master bath had been built as part of an expansion of our house in 1992. In five years, we were seeing water dripping from the outside stucco in wintertime. In 2006, we had to do expensive exterior stucco remediation because the moisture was damaging the exterior studs and stucco. It was at this time that it was discovered that the vapor barrier behind the shower wall was missing (too late to sue the original contractor). By 2010, the shower tile was falling off. Also, the shower floor was not graded to drain properly. We thought we might need only some tile repair, but all three outfits that we called in said the tile was improperly installed with the wrong adhesive for a shower. We decided to demolish and rebuild the entire shower. We selected Andrew Forsmark of Nordic Tile to do the job, which began on Dec. 8, 2010 and was completed about Dec. 20th, about 2 days earlier than quoted. Andrew was punctual, hard-working, and communicative about any issues. We were pleased with his knowledge and ability at tiling. We would hire him again. Our shower functions well, feels really solid for the first time, and drains properly. The only "constructive criticisms" I would make is that the work could have been a bit cleaner and that a couple floor scratches could have been avoided. Whatever issues we raised, Andrew responded quickly. After the job was over and paid up, we noted a couple problems (a cracked tile, and a shower door problem) we wanted taken care of. Andrew came over the very next day and handled them completely. We ended up happy with the work. I gave a B on price, because it appears Nordic Tile came in higher than a competing bid, but we selected Nordic anyway because we felt greater confidence with their assessment of the issues.

Andrew was very easy to work with and the process was straightforward and a good value. I had interviewed another Angie's list recommended tile person and the entire bid and arrangements were cumbersome. Working with Andrew was the complete opposite. He returned my call quickly, was open about how much he charged by the hour, scheduling was easy, his recommendation for tile patterns were helpful and the end result is a very nice back entry way. I would highly recommend Andrew and Nordic Tile.

Estimate was timely. Work was completed when promised. Layout of tile was done nicely with a minimum of cuts. Finished product looks good. Shortcomings were the price (not counting travel, the job only took about 5 hours.) Cleanup could have been better. I did need to touch up the grout in a few places at the top junction with the overhead cupboards. Overall, I am pleased with the finished project.

Nordic did a great job overall from the demolition and installation to project management and coordination. They emphasized their willingness to comeback at any time to address any issues or concerns we have. In addition, they followed-up on plumbing issues, inspection, and through the tub restoration process (we had existing, original tub re-glazed as part of the bathroom update). In fact, when a problem arose with the plumbing hardware (not the plumber's fault), Nordic was attentive and assisted in coordinating with the plumber and resolving the issue. We will use Nordic in the future and recommend them without reservation.

Andrew was very responsive via phone and email. The reason we chose him was the fact that he had worked with the tile we selected before. When he came and gave us our estimate he gave us confidence that he could get the job done in 2 sessions. One to set the tile, one to grout it. We also appreciated that he was willing to come on a Saturday. The first session went well, we laid out the deco strip were happy with the design. However, there was a lot more variability in the installation than we would have thought there would be.I realize that I am very detail oriented and small things bug me, but what I was told upfront and what I got were not the same. We can live with it, but I wish I had been more prepared for it. Unfortunately, this disconnect continued at the next session when I was disappointed in the amount of grout still on the tile and the fact that some of the more hidden work that was up against our cabinets was not done with the same amount of attention to detail as the other work. I understand that it isn't as obvious to everybody who stops by, but I see it and do think it's important to have everything done well. To Andrew's credit, he did come back for a third time then to take care of everything and ultimately we got good results.

Project went well. Initially meet with Nordic tile for estimate and received counsel as well; i.e. types of tile, types of grout and vendors to contact for tiles. We had a fair idea of what we wanted, but Andrew suggested we visit a tile showroom. Good advice. Tile selection was more difficult than first thought. Once tile arrived Andrew came over, prepped the area, and adhered the tiles. He returned the next day to grout. We are very pleased. Our kitchen looks renewed. The work excellent. Our adult children love it. It has passed the critical test. We would use Nordic Tile in the future

We hired Andrew to complete a complete bath remodel. Andrew coordinated all aspects of the remodel from demolition of the old bath down to the studs, foundational repairs, ordering of supplies, coordinating of painting, plumbing and electrical. During the demolition, Andrew identified structural issues and recommended remediation to ensure that the floors and walls were level and structurally sound. We had a design in mind for the bathroom that we reviewed with Andrew prior to starting any of the tile work. Andrew had great suggestions that we had not thought of. Andrew called nightly to recap the progress made during that day, discuss the work he would be doing the following day and suggestions on how to improve upon our design. Andrews has a great sense of design and his suggestions really helped pull the multiple tiles and stones in our design together. His tile work throughout the bath was perfect; clean, level, straight lines and excellent transitions. We really appreciated Andrew’s daily calls, his attention to detail, openness, candor, sense of humor and flexibility in his schedule to accommodate delays in receiving supplies and working around plumbers, electricians and painters. We highly recommend Andrew.

We hired Andrew (Nordic Tile) based on our satisfaction with him on previous projects he has done for us. Andrew was very straightforward about costs. Demo was bid hourly, so we ended up getting half of our demo budget back because it took him less time. Work was completed on/under budget and on schedule. Andrew was able to work around the schedule of our countertop installation so that demo (of the old back splash) was completed immediately before countertop installation and tile was installed shortly afterward so we didn't have to live in a 'construction zone' for any longer than necessary. Andrew also spent most of his labor day holiday working on this project so we could have it finished as soon as possible. The new back splash is a huge improvement over what we had, so I am very happy with the results of this project.

Working with Nordic Tile has been an all-around disastrous experience. We chose Andrew based on his seemingly good tiling knowledge and experience, as well as his great ratings on Angies List. Because he?s a multiple-time Super Service Award winner, we never, ever imagined how truly awful his workmanship would be. We now have to tear it all out and start over ? after spending nearly $5000 with Andrew. He set tiles on crooked walls without giving us the option to straighten the walls first; he set tiles crookedly all around the bathroom; he left piles of messy grout in corners and elsewhere and put so much grout around a river-rock shower floor that you can hardly see the rocks. Walls he constructed are bowed and not level and of course, the tile on them now looks awful. In the end, he left us with an embarrassment for a master bathroom that now needs to be gutted. We've had four different tile companies and an architect out to see the work and all agree it is substandard and that not much, if anything, is salvageable. There are photos that show examples of the poor-quality work (including ones where we have placed a level against his work, clearly pointing out unevenness and shoddy craftsmanship) in case anyone wants to see them, or in case Andrew cares to dispute our claims.

I thought it might be difficult to get someone to do this project because it was a small job but Andrew came out quickly to price it and squeezed it in between larger projects a week or two after that. The floor looks great. I would highly recommend him.