NATIONWIDE CARPET CARE

THE TECHNICIAN WAS VERY FRIENDLY AND NICE, BUT THE OVERALL SERVICE WAS NOT GOOD. I CALLED THEM BECAUSE OF A COUPON I HAD THAT SAID IT WAS ABOUT $6 PER ROOM OR $35 FOR 5 ROOMS. THE ESTIMATED PRICE TURNED OUT TO BE %500. I HAD HIM ESTIMATE A SMALLER AREA AND GOT THE PRICE DOWN. HE HAD TO ''CLOCK-IN.'' I HAD TO TALK TO THE MANAGER--IT REMINDED ME OF A USED-CAR SALESMAN SITUATION. THEY REFUSED TO DO THE CLEANING WITHOUT THE EXTRA SANITIZER EVEN THOUGH I DIDN'T WANT IT. I WAS SUSPICIOUS OF IT AND HE COULDN'T GIVE ME ANY SPECIFICS WHEN I ASKED ABOUT IT EXCEPT THAT IT WAS ''HOSPITAL GRADE.'' THE WORST THING OF ALL IS THAT THE CARPET CLEANING MACHINE LEFT A BAD STAIN ON OUR CARPET. OF COURSE WE DIDN'T NOTICE THIS UNTIL AFTER HE LEFT.

I HAD TWO COUPONS FOR THIS COMPANY: ONE FOR ''CARPET CLEANING, ANY SIZE ROOM $8.95'' AND ONE FOR AIR DUCT CLEANING, $69.95. WHEN I MADE THE APPOINTMENT, I DESCRIBED THE WORK I WANTED DONE: 350 SQ FEET CARPET CLEANED AND TEFLON-COATED AND AIR DUCT CLEANING. THE OPERATOR/RECEPTIONIST ESTIMATED THAT THE JOB WOULD BE APPROXIMATELY $150 DOLLARS, BUT IT WOULD DEPEND ON WHAT THE TECHNICIAN SAID UPON ARRIVAL. I HAD NO OBJECTIONS TO THIS. THE TECHNICIAN ARRIVED AND SPAN NEARLY 45 MINUTES ASSESSING MY CARPET AND FURNACE/AIR DUCTS. MY HOME IS TWO YEARS OLD AND ONLY 1000 SQUARE FEET. THE TOTAL ESTIMATE: $1400!!!! $640 FOR THE AIR DUCTS AND THE BALANCE FOR THE CARPET. THIS OF COURSE, INCLUDED HUNDREDS OF EXTRAS. I AM NOT A CHILD. I AM NOT AN IDIOT. I WOULD NOT LET CHARLATANS SUCH AS THIS COMPANY DO ANYTHING IN/TO MY HOUSE EXCEPT LEAVE.

THE WORK WAS GREAT. THEY HAVE WONDERFUL CUSTOMER SERVICE. AARON CALLED TO SEE IF I WAS SATISFIED WITH THE WORK.

CLEANER WAS FRIENDLY AND DID A GOOD JOB OVERALL. 2 COUCHES, A CHAIR AND A TABLE WERE NOT MOVED IN THE FAMILY ROOM TO CLEAN UNDER. A LITTLE PRICEY, CHARGED $0.58/SF FOR EVERYTHING. CLEANER HAD TO CALL OFFICE TO 'CLOCK IN', BUT IT SEEMED MORE A SALES PITCH WHEN 'THE BOSS' GAVE ME A LARGE DISCOUNT ON THE SANITIZER I INITIALLY TURNED DOWN.