Response from Maid For A Day
Dear member, You hired us for monthly visits. During the last scheduled cleaning you asked us to stop and leave the home, even if it was not finished. We did as we were told. The job that was done was never a surface cleaning. It was always a deep cleaning, attested by the fact that out of the 4 times we cleaned for you 2 of those visits were supervised by Carolyn our office manager. You told us the only reason you called for a cleaning company, and we were the only ones you called as you told Carolyn, was because your girlfriend was tired of coming into your home as it was too filthy for her. The first time the crew was there it took a team of 2, 2 hours to clean a 1 bedroom, 1 bathroom apt. That is 4 hours of work completed. The other visits the crews were there for 1 hour, which is 2 hours of work. The scheduled cleaning was on February 27th, not March 13th, your apartment manager let us in to your apt building and let us into your apartment, we did not ask them to do so. You happened to call at the time the crew was already in the home to say you needed to cancel the cleaning for the day. We told you they were already cleaning as your building manager let them in. You mentioned the price was too high, it was not the $135 as you claim. It was much lower than that for monthly services. We did lower your rate in an attempt to keep you as a customer, but you said you would “take it into consideration.” We did not send a crew back to the home as you said you would keep us posted. We are a family run business and your misconstruction of the facts and how you write this report 7 MONTHS LATER, discredits our reputation that we have worked so hard to build. Shame on you for attempting to discredit the hard working people in your community who time and time again give back with Food Drive, Toys For Tots Drives and by our involvement in a national non-profit organization Cleaning For A Reason, where we DONATE cleanings to women going through any type of cancer treatements. Our customer service is top notch. Carolyn and Holly