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MACY'S

Carpet Cleaning, Alterations/Sewing/Decorating, Furniture - Sales,


Services we offer

AREA RUGS, ORIENTAL RUGS.

Services we don't offer

CARPET REPAIRS.

Amenities

Free Estimates
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

4.519 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
5%
3
5%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.6
value
4.5
professionalism
4.6
responsiveness
4.6
punctuality
4.6
Showing 1-19 of 19 reviews

Louise T.
11/2013
1.0
furniture sales
  + -1 more
TERRIBLE!! Ordered the couch first after seeing it in the store. Ordered a custom fabric based on the color we saw in the picture online. We were told by the sales associate that it would be 5 weeks for custom order fabric. Also requested a fabric sample be sent to our house. Should have waited for the sample to arrive but didn't want to miss out on the sale price (that part is our fault). When the fabric sample arrived it looked nothing like the picture online and I called customer service. Was told that if I changed the color or canceled the order I would lose my deposit ($200). Despite the fact that it took 1 week for the sample to arrive, I would have had to make any changes within 72 hours. We decided to just make it work. One week later, we ordered a chair. I asked if I could coordinate delivery with my existing order, was told that I could but was still charged $25 for delivery. No mention of a potential delivery date. The following week we tried to order a sectional and some coffee tables. Again I asked to coordinate delivery in hopes of saving a few dollars. This time I was told that the delivery date for the first couch was 12 WEEKS out. We will not have our furniture in time for Christmas. 1 hour and 20 mins. later on the phone with customer service they had offered us early delivery of just the chair at no further charge (well, duh!) and a Macy's gift card (first offer was for $50... then $75... last offer was $100)... the gift card will take 2-3 weeks to arrive! ;) No effort was made to check on status or move the delivery date of the couch. They will not compensate us for delivery or for the furniture protection plan... they just offered us gift cards to spend more money at their store in the future. We were told that even when Macy's has the couch delivered to their warehouse it will will be another 2 week after that before I could expect delivery and they have no way to speed up that process either. Totally disgusted... we've decided not to order the sectional, coffee tables or any other furniture from Macy's. Cannot comment on the quality for the furniture because we are still waiting for it!!
Description of Work: We bought a couch and chair from Macy's Furniture. We will NOT be furnishing the rest of our house at Macy's

Rating CategoryRating out of 5
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,300

Lisa K.
12/2012
5.0
shoe repair
  + -1 more
The downtown minneapolis Macy's Shoe Repair did an excellent job. They are by far the best shoe repair in town. He's honest about what can be fixed and what can't, and the work is high quality, which since I buy expensive designer shoes, it's well worth the investment. A little more expensive than some repair places, but definitely worth it and I can always trust him to take good care of my shoes while they're being repaired. Highly recommend Macy's Shoe Repair!
Description of Work: I had 3 pairs of designer shoes stretched and one pair of shoes sanded at the bottom to remove an old sticky label that couldn't come off. Was looking to have a 4th pair get scuff marks off, but that service wasn't possible since the marks were unremovable, worn down the leather.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

KATE T.
10/2008
3.0
watch repair
  + -1 more
Work performed promptly with a smile. Pleasant counter guy also did a quick watch cleaning and precisely reset the time and date on my watch. The battery was warranted for a year. And here's the rub: The replaced battery died a year and a day after it was installed. This is the second time that has happened to me at Macy's. The first time I thought it was a fluke. (Other places I have gotten a new battery it has lasted two years.) Needless to say, I will not use Macy's again for watch repair.
Description of Work: Replaced watch battery.

Rating CategoryRating out of 5
quality
3.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$10

ROSALIE N.
09/2005
5.0
carpet cleaners
  + -1 more
VERY PLEASED, PROMPT & VERY PROFESSIONAL. WE CALL TO HAVE DONE IT OUR SELVES FOR LESS $.
Description of Work: DEEP CLEAN WITH SCOTCHGUARD FAMILY ROOM, DINING ROOM, HALL & STAIRS. ALL CARPETS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$163

08/2005
5.0
catering
  + -1 more
THE CONTACT PERSON, MARGARET, WAS EXTREMELY HELPFUL. SHE MADE GOOD SUGGESTIONS REGARDING THE MENU AND WHEN QUESTIONED ABOUT OUR NEEDS, SHE HAD VERY GOOD INFO ABOUT WHAT COULD BE SERVED TO MEETING EVERYONE'S TASTE AND NEEDS. FOOD WAS EXACTLY AS WE PLANNED.
Description of Work: THIS WAS A CATERED LUNCH FOR A NATIONAL LEADER THAT WAS NEW TO OUR FIRM.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$332.64

SARAH K.
06/2005
5.0
shoe repair
  + -1 more
SERVICE DELIVERED QUICKER THAN PROMISED, CHEAPER THAN PROMISED AND SUPERIOR QUALITY WORKMANSHIP.
Description of Work: REPAIRED PET DAMAGE TO A PAIR OF LEATHER DRIVING MOCS. REPLACED BOTH INSOLES.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$27

PAUL R.
04/2002
5.0
furniture sales
  + -1 more
I WORKED WITH A WOMAN NAMED GAIL KOCHIE WHO WAS AN EXCELLENT SALESPERSON. THE SECTIONAL TOOK LONGER THAN WE THOUGHT, BECAUSE THE FABRIC WAS OUT OF STOCK AT THE COMPANY, BUT GAIL KEPT ME UP-TO-DATE, AND EVERYTHING LOOKS FANTASTIC!
Description of Work: I BOUGHT A SECTIONAL SOFA, ENTERTAINMENT CENTER, AND TWO ORIENTAL RUGS.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$3,500

MARIA M.
09/2001
5.0
carpet installation
  + -1 more
IT WAS A TERRIFIC EXPERIENCE, ONE RUG DIDN'T WORK OUT SO WE RETURNED IT AND GOT ANOTHER ONE IT WAS A REALLY KNOWLEDGEABLE SALESPERSON.
Description of Work: WE PURCHASED AN AREA RUG

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2001
5.0
interior designers
  + -1 more
THEY ARE CUSTOMER SERVICE ORIENTED THE REPRESENTATIVE IS WORKING HARD TO KEEP US HAPPY.
Description of Work: THEY MEASURED WINDOWS FOR WINDOW COVERING.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2001
5.0
alterations
  + -1 more
IT WAS EXCELLENT
Description of Work: THEY TOOK IN A SUIT AND FIXED IT

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2001
5.0
alterations
  + -1 more
WE ALWAYS USE THIS COMPANY
Description of Work: THEY ALTERED A PROM DRESS

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

TONIA H.
09/2001
5.0
carpet installation
  + -1 more
unknown
Description of Work: INSTALLED NEW CARPET

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

09/2001
4.0
alterations
  + -1 more
unknown
Description of Work: ALTERATIONS FOR BRIDESMAIDS' DRESSES

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

08/2000
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: CARPET CLEANED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2000
2.0
carpet cleaners
  + -1 more
DID A POOR JOB, STAINS CAME BACK
Description of Work: CARPET CLEANING

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0


JOHN E.
08/2000
5.0
carpet cleaners
  + -1 more
GOOD JOB
Description of Work: CARPETS CLEANED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

DANIEL D.
08/2000
5.0
carpet cleaners
  + -1 more
DID A EXCELLENT JOB
Description of Work: CARPETS CLEANED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

08/2000
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: CARPETS CLEANED

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

06/2000
5.0
carpet cleaners
  + -1 more
unknown
Description of Work: CLEANED CARPETS.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

    Contact information

    700 ON THE MALL, Minneapolis, MN 55402

    www.macys.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Alterations/Sewing/Decorating,
    Furniture - Sales,
    Shoe Repair,
    Carpet Sales and Installation,
    Watch Repair,
    Interior Design and Decorating,
    Catering,
    Travel Agencies

    FAQ

    MACY'S is currently rated 4.5 overall out of 5.

    Sunday: 12:00 PM - 6:00 PM

    Monday: 10:00 AM - 8:00 PM

    Tuesday: 10:00 AM - 8:00 PM

    Wednesday: 10:00 AM - 8:00 PM

    Thursday: 10:00 AM - 8:00 PM

    Friday: 10:00 AM - 9:00 PM

    Saturday: 9:00 AM - 9:00 PM

    MACY'S accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, MACY'S offers free project estimates.
    No, MACY'S does not offer eco-friendly accreditations.
    No, MACY'S does not offer a senior discount.
    No, MACY'S does not offer emergency services.
    No, MACY'S does not offer warranties.
    MACY'S offers the following services: AREA RUGS, ORIENTAL RUGS.
    CARPET REPAIRS.

    Contact information

    700 ON THE MALL, Minneapolis, MN 55402

    www.macys.com

    Service hours

    Sunday:
    12:00 PM - 6:00 PM
    Monday:
    10:00 AM - 8:00 PM
    Tuesday:
    10:00 AM - 8:00 PM
    Wednesday:
    10:00 AM - 8:00 PM
    Thursday:
    10:00 AM - 8:00 PM
    Friday:
    10:00 AM - 9:00 PM
    Saturday:
    9:00 AM - 9:00 PM