Mactile tile is a small business i created, own and operate to insure you are getting the best price and quality job I do all the work myself. I have been setting tile for 12 years. Have many references
Ed acted unprofessionally in every interaction I had with him. He called three times on his way to bid the project to awkwardly ramble on about how bad the roads were (it had lightly snowed), that he was lost, and that he would be late (he was an hour late). During the bid, he seemed unsure of himself and didn't provide any professional advice. When I called two days before he was scheduled to start, he told me that he had taken a bigger job and that he was sorry he should have told me. This was extremely infuriating because he knew I was doing the demo work and then just left me hanging. Worse still, he refused to commit to a time when he would be done with his bigger job and could start on my project. He just kept rambling on about his bigger job. When I expressed my frustration with him, he hung up. I've never dealt with someone as unprofessional as Ed. He never did the work, so I can't comment on that.
Description of Work: Bid for ceramic tile installation in bathroom (floor and walls)
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Mactile
I did inform the costumer that i could not start his job on that date because I had to finish a job I started before his. He was unsure of my ability's because he said my bid was to low. I never ask for money down to start. I have never started a job and not completed it. I never sighed an agreement. I have 12 years in this trade.This is just a schedule mix up. I apologized for the mix up, When he called and demanded loudly I need to be on his job I tried to explain my situation. This is the first time this has happened in my carrier. I will work harder to make sure nothing like this happens again. I have tons of good references, and happy customers. Ed McDonald
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Service Categories
Ceramic Tile
FAQ
Mactile is currently rated 1 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Mactile accepts the following forms of payment: Check,MasterCard,Visa
Yes, Mactile offers free project estimates.
No, Mactile does not offer eco-friendly accreditations.
No, Mactile does not offer a senior discount.
No, Mactile does not offer emergency services.
Yes, Mactile offers warranties.
Mactile offers the following services: Custom showers, Floors, Walls, Back splashes