Lumber Liquidators

Great experience. They helped me choose the right flooring to use with my concrete sub floors and were careful to find the best underlayment to meet the building's requirements. All of their commitments for price and schedule were met and they even accepted the return of unopened flooring that was left over. I was also very satisfied with the installers they recommended. The floor looks great!

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No issues at all.

Phenomenal quality, good price and the wood is gorgeous. Everyone who comes through my home comments on the beauty of the wood.

They mislead people by improperly grading the wood. They give you cheaper quality for a higher price.

The floor installer was recommended to us by Lumber Liquidators. The work took about a week and a half to complete. Quite literally, every time I came home, the workers were in my garage smoking. When the job was finished, there were many, many planks that did not line up flush with one another, creating a situation where you cannot pull a chair away from a table, for example, without having the legs get hung up on the wood. I have tripped on the flooring in my kitchen. We withheld some of the final payment and asked the owner to look at the job. He did not come personally, he sent one of his workman, who told us that Lumber Liquidators does not have their wood flooring milled to exacting standards, the planks would never line up flush. I have sent two inquires to Lumber Liquidators, one around November 1, 2006, and again on November 15,2006, but they will not respond. Since they will not respond, I assume their flooring is inferior.

WE HAD NO IDEA WHAT WOULD BE BEST FOR OUR NEEDS WHEN WE WENT IN TO THE STORE. I MADE SEVERAL TRIPS, AND ENCOUNTERED A DIFFERENT PERSON EVERY TIME. IN EACH CASE, THE SALESPERSON WAS HELPFUL BOTH IN GUIDING US TO MAKE A GOOD DECISION AND IN GIVING US ENOUGH INFORMATION SO THAT WE COULD SUCCESSFULLY INSTALL OUR FLOORS. THEY LISTENED TO OUR WANTS AND NEEDS, ASKED ALL OF THE QUESTIONS THAT WE WOULDN'T HAVE KNOWN TO ASK, AND MADE SUGGESTIONS WITHOUT BEING PUSHY. THEY SENT US HOME WITH SAMPLES, TOOK OUR ORDER OVER THE PHONE AFTER WE DECIDED, AND LOADED EVERYTHING INTO OUR TRUCK WHEN WE PICKED IT UP. WE WERE VERY PLEASED.