Lovelette Transfer Co

I have never had movers before and didn't know what to expect, but Lovelette was amazing. They were right on time, had the truck packed before lunch, and were fairly close to the estimate I was given. The three-man crew were friendly, neatly dressed, courteous to each other and to us, and always asked questions about where to put things. They even helped me dig diapers out of the truck (I had forgotten to take some out!). We had no damage when we unpacked, the only minor damage was to the lawn, the lift gate took a little divot out, they smoothed it out and told me to call if it looked bad in the spring, no big deal. We also had piano movers on the same day- what a difference between the two companies! Bad attitudes and cursing the whole way moving our piano, yes they're heavy, but I think that was probably in the job description. They made us appreciate Lovelette even more, will definitely be calling back next time we move. I did receive cheaper estimates, but absolutely worth the price this was one area we didn't want a bargain basement company.

They came on-time and finished at the time they estimated. They were quick and very careful with our things. They did set the furniture where we wanted it. The only complaint I had was one of the guys ask for a tip in the middle of the move.

I called about a month in advance to inquire about what it cost and what was included to do a local move. The estimate (based on how large your place is) was about $450. I decided to reserve them to do the move. They don't send out a contract or anything - it is all based on your call. A few days before, I got a little nervous since I hadn't heard from them at all (I thought maybe I would get a confirmation call). All was well. That is just how they do it. They showed up for the move and worked hard and steady. No complaints. The move did take longer than expected. On the way to the new home we all stopped at the storage locker to pick up more things. The truck left the storage locker a few minutes before we did. But then we arrived at the new location before they did. I didn't know what happened. After about 10 minutes they did arrive - they had made a quick stop at a convenience store. No problem, but they didn't tell us ahead of time, so we didn't know what happened. Damage was minimal to nonexistent. They were careful. The price went up a lot - but it took them longer and it is based hourly. The only other gotcha is you pay for the time they eat lunch. But they were pretty quick. It was a good move overall.

It went well overall. We had three nice and friendly guys helping us move. They were very conscientious with our stuff. When I called the office about pricing they were nice to talk to and straight forward. They have good customer service.

The overall experience was great. They arrived earlier than scheduled and got the job done quickly and efficiently. The two men were pleasant and professional. Mid-month price was lower than two other firms.

Matt called me, I explained my horrible experience with Lovelette Transfer in detail (my feedback doesn't begin to tell the whole story... there isn't enough space). Matt responded with, "Wow, I didn't know you where that unhappy. It doesn't sound like there is anything we can do to resolve this issue". I explained, if he charged me $850 like the previous movers who moved me 2 years before (less stuff that time, since this move we had already rented a 26' truck moved the small stuff ourselves). I explained to Matt, not only did we have a horrible moving experience, but I felt overcharged. My estimate from Lovelette was $805 (I still have it), bill came in at $1085 and I HAD to give a tip (they said 15-20% is customary) since I felt forced to do so since they reminded both me and my husband all day about it (at least 2-3 times each of us). My issue with the company would be resolved since they stand behind their service and did everything they could after the fact to resolve the issue. Matt said he was going to see what he could do to resolve this issue for me and I agreed I would tell Angie's List that the issue was resolved (everything Matt was going to do for me was conditional on me agreeing to tell Angie's List the issue was resolved). According to Matt agreeing to resolution meant other customers would no longer be able to see my comments. When I hired Lovelette transfer, there were a couple comments from unhappy customers. Lovelette responded saying "they didn't call back". Now I realize the customer cannot respond to a response, so they may have called back but Lovelette was unwilling to take any actions to resolve the issue as was the case with me. When I originally left feedback, my only issue was with the movers. After talking to Matt, I realize the company is not really to stand behind their services. Now I think I had the worst moving crew ever, from the worst company ever. Matt never did call me back as he said he would "after running it up the pole to see what he could do". Now, there really is nothing he can do to make me satisfied with the horrific experience I had with Lovelette Transfer. Matt was very polite on the phone, however he scored an "F" in professionalism because he never followed up as he said he would and he didn't think he could resolve the issue.

Very easy to use the estimator - you mark the pieces which you will be moving, answer a few other questions about the move (stairs, preferred date, etc.), and you get both an immediate estimate and a more formal one emailed to you. Very useful in establishing a benchmark quote for services.

The move went really well. My husband and I cleared the furniture off the day before so it would be easy to get out. They came about 15 min late, which was not a problem at all, and began working right away. The two men were well groomed and nice. They were very efficient but careful with our furniture and were finished packing the van in under an hour. We then drove to our house and they followed us and unpacked the future putting it in the rooms we wanted it in. Unlike other reviews on this site, they did not ask or even mention a tip at the end. The whole move took a little over three hours - I didn't think it would be so fast.

They sent someone over, and told me we should get 2-4 workers, which would be the cheapest for me and the fastest as well. It just worked really well for us overall. I would recommend them for anyone who is moving. The workers were really helpful and could do anything we needed. I thought they worked with us very well.

Went very well. Arrived on time, were efficient and willing to wear booties over boots so as not to get dirt on carpet we had just had cleaned. Did not damage furniture or walls. Did job very well.

The crew knew that I had a small window of time to move. They showed up earlier that scheduled, and charged me for it. I have mixed feelings about that. They were trying to do me a favor, but still I was charged. The 3 man crew were on the older side and struggled with the large pieces. An arm of my couch was scratched during the move. It did take 6 months for the company to satisfactorily resolve the issue. The crew did arrive prepared, but they were on the quiet side and kept to themselves. They did look scruffy, but I didn't hire them for their looks. I had a mixed feeling about the whole experience.

They were very strong. They were very efficient. They got the job done really fast. They were on time, polite, and courteous. I have no complaints.

We really liked them a lot. They did a great job!

They were fantastic! They were very nice, very professional, and very thorough. They handled our things very well; nothing was broken or damaged. They were just an ideal company. I would never use anyone else for moving!

Very polite. Did not damage any object or our house (very important to me.)

When I called to schedule they immediately returned my call. They gave me information about packing materials, told me the time they would arrive on the move day, and that they would call the day before. The day before the move, I got a call and emphasized that there were "a lot of stairs" and a small elevator that would hold most things, but not all the furniture. At that point the decision was made to add another person to the crew. The crew showed up exactly on time, introduced themselves, and explained the plan for the day. They quickly loaded the truck and met us at the new house. When they looked at the stairs, and the size and speed of the elevator, they decided that almost everything would need to be carried up the stairs. Ninety stairs to be exact. It was a much bigger job than I or the crew had bargained for. They performed the work in good cheer and with excellence. No banged walls and no broken items. They did a truly outstanding job.

They were ok. They were more expensive and were slower than my old moving company.

They worked hard but didn't seem very efficient. They asked for a tip at the end.

They were very prompt. They showed me a chip in my cabinet before they moved it and there were no problems. They moved everything to a third floor.

Prompt and easy to schedule; friendly service. Chris asked me how much I had and estimated by phone how long it would take and how much it would cost. The movers arrived on time and finished within the estimated time. They were polite and careful with my stuff. Nothing was broken, no walls scratched or gouged. Exactly what I needed.

Excellent. Crew of four showed up on time. They were professional, worked extremely hard and got done before the estimated time. Nothing broken and all articles placed in new home without much direction on our part.

It was a very good experience. From the start of the process, working with Chris on the telephone to schedule the move to the end of the process, the actual move; it really was a very good experience. There were three movers who showed up to move on the day of the move, all whom were professional and courteous. They were efficient and were careful with moving our items. They had to make two trips, which I was concerned about, however it all worked out in the end and having to make the extra trip did not exceed our estimate. I really appreciate all of the customer service support, professionalism and friendliness of the staff.

Hiring these guys was one of the best things we've ever done. As my husband and I watched while two guys loaded and moved our armoire, elliptical machine, lateral file cabinet, pillowtop mattress, couch, etc., we couldn't believe how efficient they were and how easy they made everything look. The only complaint I have is when it came time to pay the mover said, "I'd like to remind you gratuity is accepted and greatly appreciated." Having never hired movers before I didn't know this and would have liked to have had some cash set aside instead of scrambling to find something extra for the guys. They were definitely worth it though!

Ron came out to do an estimate of the time it would take to move us, and he was exactly right. The crew showed up on time as scheduled and got right to work, moving our belongings and furniture carefully and working steadily. They were courteous and pleasant, and when we got to our new home, asked where each item should go and cheerfully took many items down a flight of stairs to the basement. They were unable to move the freezer down to the basement, based on the crew lead's estimate of the clearance rather than taking physical measurements. I had no tape measure so I was unable to verify until I unpacked, at which point it appeared that the freezer would have cleared the space if we had taken the door off the hinge.

They did a terrific job. Used pads to protect the floors and carpets. Arrived on time and worked quickly and efficiently. Nothing was broken or damaged. The workers were very polite.