London Point Remodeling

He was very responsive and had no problem fixing all the little things we had problems.

Generally, we feel that the project went well. Matt listened carefully, came up with a plan to fit the budget, and executed it on time. There was one hitch in the process -- a couple of the workers damaged the wood floor while moving the refrigerator, but Matt made it right by having the floor refinished. Overall, we have enjoyed the rejuvenated kitchen very much.

We are very pleased with the work performed. The finished product is beautiful. Matt was very easy to work with throughout the whole process. He was very transparent with the estimating/proposal process. I never felt like he was trying to nickle and dime us. With the exception of minor mis communication on our "tile budget", the overall cost came in exactly to the estimate. Matt was very flexible in terms of how involved we wanted to get in terms of picking out specific details. 90% of the work was done by one of his workers (Jack). Fairly common given tight spaces. Jack was great. He was very prompt every day and kept me up to date on the progress. He is very skilled with the custom tile as we ended up doing a lot of detailed work. My only complaint with London Point was with the speed at which the work was completed. This was my first major remodel, so I wasn't sure what to expect. Overall, the work took about a month longer than what Matt originally estimated. Some of that was due to just the nature of the detailed work and we didn't want it to be rushed. However, I felt at some points Matt could have done a better job in "predicting' when certain steps should be scheduled. Towards the end, there were several days with no progress because of hold ups. However, overall, I would work with Matt again without hesitation. If your goal is to rip something out and replace very quickly, maybe not the right place. But if you are looking for exceptional work, at a fair price, and with somebody that you can build a trusting relationship with....London Point should be your choice.

Everything would have been fine if the provider would have done the work himself, but he was busy on another job and gave it to a friend of his which turned out less then ok to me. His placement of tiles was fine, but the caulking was not professional and placement of curved shower rod looks funny. By the following year, the grout cracked in the corners. The provider was happy to fix it, but for what ever reason, the day he came out, he was very nasty to me and that's not acceptable to me as a customer. Should have reported this last year, because it's bothered me ever since then.

The initial phone conversations went great. They are very friendly and professional but, as I said above...a date to do the work has not been set yet but should be as soon as their schedule permits.

We really enjoyed working with Matt and all of the people that were part of his team. Everyone of them were very freindly, professional and strived to do an excellent job. We definitely would use them again.

Matt was friendly and realistic about what could be done. He listened and worked within our budget and gave a beautifully redone staircase that we had asked for. My only quibble was that he had said he would drop off a small jar of paint for touch-ups, but forgot. I would recommend and use him again for other projects. He and his workers did quality work-we are very happy with our oak stairs!

Everything went great. Not only did Matt and his team have great ideas for the project they were actually better priced as well. I could tell other carpenters were not confident in thier ability to complete the project and price it higher because of that. London Point stuck to the budget and can in exactly on the price.

Matt Centner came out promptly as scheduled, offered creative ideas and input - which was all followed up by an emailed detailed proposal.

The bidding was an excellent process. Matt was very professional and curteous and provided us a competitive bid. He met with us prior to our project to go over the details and provide a timeline for the work. Matt's wife, Amy, was a huge help and a great selling point for the company. She provided the design advice free of charge. She was amazing. The project was started exactly on time with removal of the existing tile. It was a huge job and took several days. Unfortunately, the floor surface was very irregular, bumpy and unlevel after the tile was removed. This made the feel of the new carpet flooring not nearly as good as we had hoped. We were not told that our finished flooring would be this bumpy and unlevel, and this contributed to our disappointment with the remodel. We did discuss this with Matt and we were told it would be a costly job for them to fix it now that they had finished the carpet laying. We feel that another company would have stopped the project after tearing out the tile to explain how it was going to affect the feel of our new carpet and given us other cost options for fixing it. Neither were done in this case. The rest of the project took forever. There were several days that I was told the crew would be at our house and no one showed up. Matt was not good at return calls, emails or texts as the project progressed. However, whenever I did talk with Matt and the crew they were always very professional. We had just wished the communication was more efficient and accurate. The interior paint job wasn't as we had hoped. There were obvious areas of uneven color. Matt was great in coming back to fix it for us though. It was one month ago that Matt last said he would be back to touch up the paint on the ceiling and exchange a rusty vent cover for a new one. I haven't heard from him since so we will just complete the job on our own.

Matt was very prompt in setting up appointments and working within our timeline and budget. He was conscientous about making sure we were satisfied with the workmanship and responded promptly when any concerns arose. They did a great job-we love our new stairs!!

Everything went very well. Only complaint is that some of the drywall work was a little below expectations.

They did a fantastic job. They were very flexible. Once the shower tiles were laid out, we really did not like the tiles. They were very flexible in changing out the tiles to ones that better fit the room. They showed up everyday to complete the project. They even came in on Saturday. The project moved very quickly. Matt was available if we had question or if we were unsure about aspects of the installation. We would use London Point again on additional projects

Matt was easy to work with from start to finish. Our project was not a complete kitchen remodel from top to bottom. Our existing cabinets, island, and tile were in good shape. However, we had an old built-in range and microwave which we wanted to replace. Based upon the layout, that meant we could keep the lower cabinets in that area, but would have to replace one section of uppers. We also wanted new granite on all the counters, both new and existing. We wanted a cooktop removed from the existing island, replaced with granite. I called several contractors and received recommendations and proposals from a few. Importantly, Matt really listened and understood our objectives and was willing to work with us on ideas. He had a lot of good suggestions for improvements on our overall plan. Since it wasn't a complete gut of the kitchen, several contractors were less than enthusiastic. Matt liked our overall plan, and gave us a reasonably priced proposal. We went back and forth several times with questions, and I called many references. Because we were retrofitting several pieces, the exact sequence of the project was important. With any project of reasonable magnitude, there are always some unanticipated issues. In our case, we had a delay with getting city permits and inspections. Even though Matt was not responsible, Matt was apologetic and kept us informed. In short order, we were back underway. The cabinets are beautiful, and perfectly match the existing ones that remained. The granite is fantastic. In both cases, the companies that Matt chose to work with were outstanding. In addition, Matt and his crew were always professional, thorough, and did great work. Each day, they cleaned up the area completely. During the project, we added a couple of small things, changed our minds slightly, and so forth. However, we were also flexible with the schedule and understood if Matt needed to adjust dates a day or two. By working together this way, with both sides being reasonable and flexible, we had a stress-free project that completed in a reasonable timeframe, exactly how we wanted it, and exactly to budget.

We had a general idea for the design, but Matt helped us hammer out some details and added add some nice touches. We replaced cabinets and counter tops, refinished our floors, added can and pendant lighting, and repainted (our hallway was also repainted an no additional cost). We also added a desk and cabinets above it. Although it took awhile to get started once we had agreed to go with Matt, when the work started it took a little over 5 weeks. It would have taken 4, but the fabricator installed the wrong size sink. Matt handled this well, and a week later everything was resolved and re-installed. Matt and his crew were great. They were very capable, friendly, neat and tidy. I had no concerns leaving them alone in the house. Jack, who did a lot of the work liked to cook, and even brought some cookbooks over for me to check out. Matt's wife Amy helped pick out tile, and the whole crew helped me decide on the floor color, and convinced me to go darker. The cabinets are beautiful. Matt told us we had to go with a range hood and an in cabinet microwave instead of putting the microwave over the stove. I am so glad he did, because the range hood is so beautiful and the microwave is a big hit with the kids! Engstrom, the company who makes the cabinets, has great workmanship and delivers a high quality product. All pullouts, soft close, etc. were included and we could have added as many bells and whistles as we wanted. We added in cabinet lighting in 2 cabinets with glass doors. All of the lighting has dimmers. Greg, the floor guy, did a super job - my floors are beautiful. And he is so polite; he even offered to help me carry my groceries in one day. We are very particular, and I am sure hard to deal with at times. Matt addressed all of our concerns and took care of everything. I have recommended LondonPointe remodeling to friends who are considering remodeling their kitchen. We totally love our kitchen, and would consider using LondonPointe for other remodeling projects.

Matt came out within a few days to see what I wanted done and he laid out a plan that would look beautiful (tile surround) but was outside my desired budget. He accommodated our request for a fiberglass surround to save us a good chuck of money and put in some sweat equity on the painting of the walls in the bath. Matt's plumbing sub worried me a little because the mudding was a little sloppy prior to sanding, but the finished job looks great. Matt even came out on a sunday to resolve a problem with the new faucet. The plumber set the hot water governor on the faucet too cool for my wife's taste, and Matt fixed it in a few minutes. We're having Matt bid window replacement now, and I'll submit a report on that if we choose him to do the work. He seems very competitive and interested in working in our budget.

The remodeling went very well. From the start, Matt made me feel like he and his team would take care of everything and they did. The only thing I had to do was the fun part, shopping. Even though Matt prefers to obtain the building materials locally, he never complained when I wanted a bathtub, sink and faucet that had to be ordered on the internet. In fact, everything that I asked for i.e. materials and/or changes in what had been done were received very graciously by Matt. Everything was "no problem, I'll take care of it." Matt was always punctual, polite, and there was someone working every day. Even though my house is 50 years old, the bathroom looks brand new. The guys did a great job and I am very happy with the end result. I did feel as if Matt treated my bathroom as if it were his own. I would recommend London Point Remodeling to my friends. Thanks!

We liked their attention to detail. We would recommend their cleanliness, promptness and their communication skills.

London Pointe was one of 6 estimates we received. Matt was very helpful with many design ideas. Ordered the windows and Matt's installers called when they were ready. Installation was a breeze.

We were very disappointed. Matt the owner did not follow up when he said he would and did not keep to his original estimate. We started the bid process with Matt the owner in June at first visit he gave us an initial estimate of $7,100 and said that he could guarantee that he would be within 10% of that estimate and that he would like to have his plumber come and look at the job. Several weeks went by no call from Matt we followed up with him as we had liked him best out of all the contractors we had met with as he seemed the most knowledgeable and the most straight forward with us. He scheduled a time to come back out and look at the project but by then had forgotten why exactly he needed his plumber to look at the job. We showed him the original estimate of $7,100 and said that he was still good with it. He eventually got his plumber out to look at the job, and said he would get back to us with a final number. A week passed, no call from Matt, so we emailed him. He emails us a final number of $9,225 which is almost a 30% increase over his original estimate. I emailed him back stating this and asking what happened to 10% guarantee. His only response was, sorry we couldnt' do the job. So he delayed the job several months by his slow responses and didn't hold to his original estimates. I would defiantly not recommend him. We were very disappointed!

We had London Point do a complete remodel of our master bathroom, which included demolition and disposal of the old shower, whirlpool and deck, vanity, wall mirror, toilet, old window, as well as, drywall, floor and wall tile. They designed CAD drawings based on our layout ideas. They installed a complete shower, decorative floor and wall tile, whirlpool with custom deck, toilet, overhead lights, sconces, ceiling fan as well as a gorgeous custom double sink vanity with granite top and matching framed, recessed medicine cabinets. A larger window was constructed and installed as well. They painted and/or stained all walls, ceiling, doors, window trim, custom vanity and mirrored medicine cabinets. We were amazed at the speed, efficiency and excellent quality of work that Matt and his crew carried out. They worked like a well-oiled machine from start to finish. Matt, the president, was very involved in every aspect of work and was always responsive to our wishes. He went above and beyond our expectations in getting the work done. He performed alot of extras himself. He treated our bathroom like it were his own, all we had to do basically is sit back and watch. We highly recommend London Point for any remodeling project, they were a delight to work with and we would definitely hire them for any future projects.

From the first visit to the last, Matt and Amy Centner at London Point were fabulous. They listened carefully to what we wanted, offered great ideas and recommendations and then presented a wonderful, thoughtful plan. They kept us informed on schedules - started on the date planned and was completed on the date they promised. Once the kitchen was complete it was more than we could have dreamed of. We felt that we got so much more than we paid for. Matt paid attention to every detail and turned our plain old kitchen to the dream kitchen we wanted. We will absolutely use London Point Remodeling for any future remodeling we do. Thank you, Matt & Amy!

I talked to them quite a bit and really liked them. I wasn?t quite ready at that point and I chose someone else although London Point was in second place. Their front man was awesome and I really liked the fact that they did a job up 20 something stories in an old building because most contractors don?t like to do that. Everything worked out and I called all the referenced which panned out. I guess I felt a tiny bit more comfortable with the other company.

Great. Matt always looks for the highest quality with the most reasonable prices and time frames. Cleans up from start to finish and takes great pride in doing perfect work. Expects the best from his crew and maintains it.

Matt and Amy Centner were excellent from start to finish. They listen, offer ideas, and follow through on every detail. This remodel was on the 35th floor of a high rise condo in downtown St. Paul. We found that many contractors wouldn't even consider doing the job, while London point took a positive approach from the beginning.