Response from Lakewoods Remodeling Inc
Thank you for the review. I apologize for the misunderstanding. I was under the impression that you were going to order an energy audit and contact the insulation firm that blocked of your attic in order to the create storage space. As you know, due to the storage space, you have a unique situation that created ice buildup/water intrusion in the middle (not bottom) of your roof. In our meeting we did a lot of speculating as to the cause but without being called out when the intrusion was actually happening it was virtually impossible to diagnose the problem as the exterior roofing appeared okay. Also, during our meeting I did mention that our firm does not do drywall repairs on homes older than 1978 due to the stringent EPA RRP (Lead Paint Law) regulations. I did however say that I would confer with colleagues, to see if anyone could offer more insight, and call you back. No excuses, I simply forgot to call you back. I was out to your home on Thursday 4/3 at 4PM and you were my last appointment before a long weekend. It appears that, uncharacteristically, your paperwork became commingled in another file and without the paperwork I flat out forgot to call you back the next week. Your review is the first contact we’ve had since the appointment 19 days ago. I really do wish that you would have at least called my cell phone to discuss before posting your review. I did confer with my colleagues about your situation and feel we can offer you some advice regarding your attic issues. If you like you can call my cell or office to discuss. Again, I sincerely apologize for the lack of a callback. Thank You, Scott Rise Lakewoods Remodeling, Inc. 952-888-5550 Office