KASTLE ROOFING & REMODELING

POOR WORKMANSHIP, FAILED TO MAKE REPAIRS AS CONTRACTED, FAILED TO BACK WARRANTIES, OVERALL EXPERIENCE WAS TERRIBLE.

KASTLE ROOFING AND REMODELING TORE-OFF AND RESHINGLED MY ROOF IN SEPTEMBER 2000. I WAS GIVEN A 10 YEAR WARRANTY ON WORKMANSHIP. RECENTLY I DISCOVERED A SMALL LEAK, I LOCATED MY ORIGINAL CONTRACT (SIGNED BY ROBERT SCHULLER), RECEIPT AND WARRANTY INFORMATION. I CALLED KASTLE "ROOFING" AND GOT KASTLE "EXTERIORS" (SAME NUMBER). I ASKED THEM TO COME OUT AND DETERMINE IF MY LEAK WOULD BE COVERED BY MY WARRANTY. I SPOKE WITH ROBERT SCHULLER, AND WAS TOLD SOMETHING TO THIS EFFECT, "KASTLE 'ROOFING AND REMODELING' HAS GONE OUT OF BUSINESS, ...DUE TO EMBEZZLEMENT AND BAD BUSINESS PRACTICES... AND IS NOW DOING BUSINESS UNDER THE NAME KASTLE 'EXTERIORS' WHICH IS NOT RESPONSIBLE FOR THE WARRANTY FROM KASTLE "ROOFING." IN SUMMATION: SAME MAN, ROBERT SCHULLER; FOR ALL INTENTS AND PURPOSES SAME TYPE OF BUSINESS AND COMPANY, KASTLE; BUT NO RESPONSIBILITY OR LIABILITY FOR THE WORK WHICH HE/THEY WARRANTED FOR 10 YEARS. SEEMS UNETHICAL AND A POOR WAY TO DO BUSINESS TO ME.

ALLOWED ME TO USE MY OWN INSULATION, THEY HELPED ME GET THE MACHINE I NEEDED TO PUT IN THE INSULATION, USED THE KIND OF PRODUCTS I WANTED THEM TO USE. ALL THE GUYS WERE PROFESSIONAL AND VERY COURTEOUS

I WOULD NOT RECOMMEND KASTLE ROOFING TO ANYONE. - THEY DID NOT START THE WORK WHEN THEY SAID THEY WOULD. - THEY STEPPED ON SEVERAL PLANTS/SHURBS THAT THEN HAD TO BE REPLACED (THEY DID PAY FOR THE COST OF PLANTS). IN THE CONTRACT I SIGNED IT SAYS ALL PLANTS WILL BE PROTECTED WITH PLYWOOD AND TARPS. THIS CLEARLY DIDN''T HAPPEN. - THEIR WORK WAS SLOPPY (I.E. CAULK WAS ON SOME OF THE WINDOWS AND THE SEAMS/JOINTS THEY SEALED WITH CAULK WERE MESSY LOOKING) - THEY SCRATCHED THE GUTTERS WITH THE LADDERS. IT TOOK UNTIL JUNE 6TH FOR THEM TO COME OUT A PAINT THE GUTTERS AND CLEAN UP THE MESS FROM THE ROOFING JOB. THEY FINISHED ROOFING IN FEBRUARY. - THE FLASHING THEY INSTALLED LOOKED HORRIBLE. IN FACT THEY INSTALLED FLASHING IN PLACES WHERE I DIDN''T WANT/EXPECT THEM TO. IT COST ME AN EXTRA $500 WHEN I HAD THE STUCCO REDONE TO REMOVE AND PATCH WHERE THE EXTRA FLASHING WAS.

THE CONDITIONS WEREN'T THE BEST THAT THEY WERE WORKING IN, AND THEY LEFT MUCH OF THE HOUSE UNCOVERED (THE ROOF) AND WATER CAME RIGHT INTO MY HOUSE. THEY PUT A TARP OVER IT TEMPORARILY. THEY REPAINTED THE INSIDE OF THE ROOM WHICH WAS WATER DAMAGED, THEY SENT OVER A DISORIENTED PAINTER. HE ACTUALLY CALLED ME TO RESCHEDULE BECAUSE HE WAS NOT FEELING WELL. THEY PUT UP FACIA AND SOFFIT AND THEN WOULDN'T PAINT THEM FOR ME. SOME OF THE FACIA CAME OFF LETTING WATER INSIDE ONCE AGAIN AND IT TOOK NUMEROUS LETTERS AND UNANSWERED PHONE CALLS BEFORE ANYONE CAME TO REPAIR THE SHODDY WORK. THE REST OF THE ROOF IS FAIRLY ACCEPTABLE, BUT MOSTLY IT WAS SLOPPY AND THEY WEREN'T VERY ACCOMMODATING. THEY SAID THEY WOULD USE A MAGNETIC THING TO PICK UP NAILS, BUT I'VE FOUND NAILS EVERYWHERE AFTERWARD.