INTERSOURCE INC

We were immensely disappointed with the service provided by Intersource. Our initial consult should have alerted us to red flags, but they were the first carpet vendor we met with, so we didn't recognize the red flags when they were presented to us. We told the Intersource sales rep we met with were open to different carpet colors and design, but said our only limitation was that it had be durable because we have a toddler and small dog and that we needed something in stock that could be installed quickly because of the date of our move in. After finally settling on a certain carpet swatch for one level of our house, we were told the rep had grabbed samples from the wrong pile and that the swatch we selected was not durable and she would not recommend it. After going back to the drawing board, we settled on two different carpet options for two different levels of our house. Weeks later, we received an email confirmation with a price estimate (more than $20K for carpet that looked fine, but certainly not anything that looked like it costed as much as it did) and a note saying that the carpet was on backorder and wouldn't be delivered for more than 2 months after the initial installation date estimate. To make matters worse, the Intersource rep never called us to inform us of this change, even though she knew that we had other vendor scheduled to do work on those floors after the carpet was installed (requiring coordination on timing). Throughout the process, Intersource was non-responsive, unapologetic (in fact, at various points they appeared to try to shift the blame to us for selecting a carpet that was on backorder, despite the fact that we were only notified of that weeks after placing the order). When the carpet was finally installed (after we had to call regularly to even get the carpet scheduled for installation - something we expected they would do as the vendor), we were underwhelmed by the product given the tens of thousands of dollars we spent on the carpet. We've worked with many vendors on our house and Intersource was by far the worst. Overpriced, mediocore selection, and non-responsive. We would not recommend to anyone. Save yourself the time, effort, and money and look elsewhere.

I had specific, trade-related technical questions about cork flooring, and I was very satisfied with Eric's willingness to get me pointed in the right direction. I wouldn't hesitate to recommend Intersource to professional contractors who have flooring supply and planning needs.