Ice Dam Prevention Systems

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DID NOT SHOW UP AND/OR CALL FOR FOUR APPOINTMENTS. HE MAY DO VERY GOOD WORK BUT I'LL NEVER KNOW.

I SHOULD HAVE PAID ATTENTION TO THE OTHER REPORTS I HAD READ, BUT THOUGHT IT MIGHT BE WORTH GIVING THEM A CHANCE FOR THE COUPON DISCOUNT.

AFTER WORKING FOR A SHORT WHILE HE EXPLAINED THAT HE COULDN'T PERFORM THE WORK BECAUSE OUR WALLS HAVE 'BACK PLASTER'. HE EXPLAINED WHAT THIS MEANT AND WAS VERY APOLOGETIC FOR NOT CATCHING IT DURING THE BIDDING PROCESS. HE WAS VERY NICE AND WE WILL CALL HIM IF OUR ATTIC EVER NEEDS TO BE RE-INSULATED.

EXCELLENT THOUGHTFUL SERVICE, THEY CONSIDERED THAT MY HOUSE IS STUCCO AND DECIDED TO PUT INSTALLATION INTO WALLS FROM INSIDE OF THE HOUSE SO IT WOULDN'T SHOW ON THE OUTSIDE. HE THOUGHT OF THINGS I DIDN'T THINK OF, HE WAS THINKING AHEAD.

WE HIRED THEM TO MAKE OUR HOME MORE ENERGY EFFICIENT AND TO GET AN ENERGY REBATE FROM EXCEL ENERGY (ST. PAUL POWER/ GAS). THE ST. PAUL ENERGY NEIGHBORHOOD CONSORTIUM INSPECTED THE WORK AND FOUND THAT SOME OF THE WORK ON THE CONTRACT WAS NOT DONE PROPERLY, AND TWO MAJOR ITEMS NEED TO BE COMPLETED. I'VE CONTACTED ICE DAM PREVENTION SYSTEMS, AND THEY HAVE BLOWN ME OFF ON THREE SEPARATE OCCASIONS. I'VE BEEN VERY PATIENT WITH THEM, AND NOW THE GUY WON'T ANSWER HIS PHONE WHEN I CALL. I WOULD LIKE THEM TO COME OUT AND COMPLETE THE JOB. THEY DIDN'T SEAL THE BYPASSES, AND THEY DIDN'T BLOW THE ANGEL SLANTS FULL WITH INSULATION.

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

THE OWNER CAME QUICKLY AND ON TIME TO DO AN ESTIMATE. I HIRED HIM TO COME BACK IN TWO WEEKS AT LAY THE INSULATION. HE DIDN'T SHOW AND WASN'T EVEN AVAILABLE ON THE PHONE FOR 45 MINUTES AFTER HE WAS SUPPOSED TO BE HERE. WHEN I FINALLY DID GET IN TOUCH WITH HIM HE SAID HE COULDN'T ARRIVE FOR MORE THAN ANOTHER HOUR. I CANCELED AND SET UP ANOTHER APPOINTMENT. THIS TIME HE CALLED ABOUT 30 MINUTES AFTER HE WAS SUPPOSED TO ARRIVE TO TELL ME HE WOULD BE MORE THAN TWO HOURS LATE. ANGIE'S LIST REALLY LET ME DOWN WITH THIS ONE!

HOWEVER, THE PROVIDER, THE OWNER HIMSELF, ASKED FOR THE FINAL PAYMENT BEFORE THE JOB WAS COMPLETED. THEN LEFT THE WORK SITE TO GIVE ANOTHER ESTIMATE ON THE OTHER SIDE OF TOWN. DID NOT DO ANY CLEAN UP, INTERNALLY OR EXTERNALLY. THE HOUSE WAS A MESS, WE HAD TO DO THE CLEAN UP RATHER THAN WAITING FOR HIS RETURN. THREE DIFFERENT TIMES HE AGREED TO COME BACK FOR HIS EQUIPMENT, WHICH WAS LEFT BOTH INSIDE AND OUTSIDE OF OUR HOUSE. BUT HE FAILED TO SHOW UP OR CALL OVER THREE DAYS TIME. NOR DID HE OFFER TO COMPLETE THE JOB OR APOLOGIZE FOR FORCING US TO DO IT OURSELVES. HE DID REFUND US A PORTION OF THE COST BECAUSE OF THE INCONVENIENCE CAUSED. BUT THAT WAS AT OUR INITIATIVE, NOT HIS. THE OWNER SEEMS LIKE A NICE GUY, HE IS CERTAINLY GREGARIOUS AND SPENT MUCH OF HIS TIME TALKING TO US RATHER THAN WORKING. HIS PARTNER WORKED LIKE A DOG THE ENTIRE TIME. BUT HE SEEMS TO HAVE LITTLE UNDERSTANDING OF PROFESSIONAL BEHAVIOR OR BUSINESS ACUMEN AND FOLLOW THROUGH. WE WOULD NOT HIRE THEM AGAIN

MARK REDUCED THE PRICE AFTER FINDING OUT THAT SOME OF THE WALLS WERE ALREADY INSULATED. THEY DID A TERRIFIC JOB, AND WERE VERY FAIR WITH THE PRICE!

CALLED TO MAKE AN APPOINTMENT TO GET AN ESTIMATE. ON THE DAY THEY WERE SUPPOSED TO COME, THEY CALLED AND SAID THEY WERE DELAYED, AND RE-SCHEDULED. THEN THEY DIDN'T SHOW UP ON THE DATE RESCHEDULED.

MARK AND HIS CREW DID A GREAT JOB IN WORKING WITH OTHER CONTRACTORS TO MAKE SURE THE JOB WAS DONE CORRECTLY DESPITE ANY INCONVENIENCES TO HIS CREW.

WORKS WELL WITH KNUTSON ROOFING TO FIX VENTILATION AT TIME OF RE-ROOFING.

MARK WAS FANTASTIC AND VERY PLEASANT TO WORK WITH! WE ACTUALLY HAD AN 'INCIDENT' WHERE INSULATION GOT INTO OUR FAMILY ROOM, AND MARK STAYED LATE TO CLEAN UP THE AREA, CAME BACK 2 DAYS LATER TO 'FIX' THE ISSUE, AND NO HARM WAS DONE. I HAD TO CALL BACK TO REMIND HIM TO PUT THE REST OF THE 'SCREENS' IN THE HOLES, (WHICH HE DID WITHIN A FEW DAYS), BUT OTHER THAN THAT, OUR EXPERIENCE WAS GREAT AND I HIGHLY RECOMMEND THIS COMPANY. P.S. HIS PRICE WAS $1000 LESS THAN THE NEXT HIGHER BID TOO!

A LITTLE DUSTIER THAN I EXPECTED, BUT GOOD WORK.

OWNER DOESN''T KNOW WHAT PROFESSIONAL FOLLOW-UP IS.

MARK PREFERS YOU DON''T TELL HIM ABOUT THE ANGIE''S LIST 10% DISCOUNT UNTIL AFTER HE''S GIVEN YOU A BID. MY FINAL BILL WAS MARK''S INITIAL BID MINUS 10% OF THAT BID!!

HE IS VERY PROFESSIONAL AND VERY HELPFUL!

VERY THOROUGH EVALUATION OF INSULATION NEEDS AND ROOF VENTING NEEDS. WAS NOT THE CHEAPEST BID THAT I GOT BUT WAS MORE CONSCIENTIOUS THAN OTHERS IN IDENTIFYING AND ADDRESSING ALL INSULATION AND VENTING SHORTCOMINGS IN THE HOUSE. ENDED UP DOING MORE WORK THAN OTHERS PROPOSED, AND PROVIDED A MORE COMPLETE SOLUTION, BETTER VENTING, AND HIGHER INSULATION R-VALUE IN THE FINAL JOB THAN OTHERS PLANNED TO DO.

I WAS VERY HAPPY WITH THEIR WORK AND AM PLANNING TO HAVE THEM COME BACK IN THE SPRING TO DO SOME WORK ON MY CHIMNEY. MARK WAS VERY KNOWLEDGEABLE AND TOOK TIME TO EXPLAIN HIS RECOMMENDATIONS AND OFFER ALTERNATIVE OPTIONS. HE WAS ALSO WILLING TO MATCH A COMPETITORS BID. I WOULD RECOMMEND HIM TO OTHERS.

MARK WAS WILLING TO DO A JOB THAT NO ONE ELSE WANTED.

MARK WAS AWESOME! HE RECOMMENDED AN ENERGY AUDIT, GAVE ME A THOROUGH EXPLANATION AND BOOKED MY JOB PROMPTLY. I FELT HE RESPECTED ME AS A HOMEOWNER AND MADE ME FEEL VERY COMFORTABLE WITH HIS ESTIMATE. HE WORKED TOGETHER WITH THE ENERGY AUDITOR TO ENSURE ALL RECOMMENDATIONS WERE INCLUDED IN THE JOB. EVEN THE ENERGY AUDITOR WAS IMPRESSED. MARK EVEN MATCHED A LOWER BID! I COULDN''T AFFORD TO HAVE THE WORK DONE UNTIL SPRING. HOWEVER, HE WORKED OUT A PLAN WITH ME TO DO IT NEXT MONTH! VERY HONEST AND KNOWS HIS STUFF. I WOULD GIVE MARK AND ICE DAM PREVENTION SYSTEMS MY HIGHEST RECOMMENDATION.

WE WERE QUITE HAPPY WITH THIS COMPANY. MARK, THE OWNER, WAS PROUD OF HIS EXPERIENCE IN DEALING WITH THE ASBESTOS SHINGLES. (SOME OF THE OTHER COMPANIES WANTED TO AVOID THIS WORK.) THEY WILL DO OTHER JOBS ALSO - IE. DOING SOME SHEET ROCK FOR US. THEY SEEMED HONEST AND FRIENDLY.

FRIENDLY, QUIRKY GUYS -- THE QUALITY OF THE JOB IS HARD TO JUDGE SINCE ONE CAN''T TELL HOW WELL THEY PACKED IT IN, BUT THEY CAME UP WITH SOME INNOVATIVE SOLUTIONS TO HARD-TO-REACH AREAS. DID NOT DAMAGE THE ALUMINUM SIDING EITHER. MESSY.

SOME DIFFICULTIES SCHEDULING COMPLETION OF THE JOB, BUT GOOD QUALITY WORK, NO REAL COMPLAINT.