Houle Insulation Inc

The crew was efficient, clean, polite and a joy to work with. They finished ahead of time and on budget. They returned willingly to inspect and fix a small interior crack that occurred during the job. The crew loves their work. They are treated well by their boss and work hard for him and for the customer.

During Todd's estimate visit in August, Houle Insulation was quite backed up with work orders and we were scheduled for early November. To our surprise, Todd called a month early (September) that the crew was doing a job in our area and could insulate our house that day if we were ready. Everyone at Houle was professional, prompt, courteous and fair in the pricing. As Todd promised, we noticed right away that our furnace was not coming on as much, especially nice when we got hit with an October arctic blast. Thanks to everyone at Houle, we highly recommend them.

From the moment Todd came to give us an estimate he was very reassuring. Even though ours was a small project he treated us and our project with respect. He gave us a reasonable time-frame for the work. Prior to the work being performed we were given a scheduling call with an ACTUAL TIME not a four hour spread. On the day of the installation they were actually able to come early, they called to ask if it would be OK. The installation staff was very polite and knowledgeable. They respected the age of our home, and in their process they lift the siding and drill through the underlayment so I just have to touch up a couple of nailholes. They even swept up nicely afterward. You can barely tell they were there. Also, with temperatures dropping we can already feel a difference in what was a very cold room.

Todd came out in March to look over our home. Due to extremely high gas bills we were concerned we had bigger problems than the attic. He informed us that the walls were great and we only needed insulation in the attic and areas around our four fireplaces. He was polite, on time and honest. And very busy! It took five months before they could come out to do the work! The only disappointment was some plants in the front of the house being crushed during the work. We are waiting for the first heat bill and hoping for the best.

Prompt with estimate visit and installation, and explained everything to be done. Cleaned up well.

We got our estimate from Houle in June, and had to wait until October for them to complete the work because they are in such high demand. They were flexible in scheduling the work for a day that I had off from work, which I appreciated. They called two days ahead of the scheduled work to confirm with me, and Todd called at 7:00 am on the day of the work to let me know that he was running a few minutes late, which I also appreciated. They arrived at our house at 7:30 am with a crew of five men, and they were able to finish the job by 2:00. They placed tarps on our hardwood floors and taped down the edges, and vacuumed our hallway and front entryway after the work was done. They were also accommodation in being willing to talk to my husband on the phone from his job when he had questions. They were very professional and hard-working; I would recommend them to anyone.

Very prompt in returning my phone call. Made every effort to coordinate the timing of the insulation with the stucco work. The crew was very thoughtful, even worked in inclimate weather. The job was completed in a timely manner; employees were polite and the job site was clean.

They were on time and explained what they were doing. They explained options clearly and let us make the choices.

Though they had a long waiting list (which is a result of the long list of customers wanting their service!) they asked if I would be interested if they could squeeze me in on short notice - mine would be a fairly quick job (small house, close to their place). They were able to squeeze me in - which I thought was wonderful - I didn't need much notice. They arrived timely (both for the estimate, and for the job). They explained what they would do, why and how. After they arrived to do the job and were oriented to the house, I was able to go to work and leave them to do their stuff. When I arrived home, everything was back to the order in which I left things. If it weren't for the noticeable difference in heating and cooling, I'd have thought they were never there! I have nothing but great things to say about this wonderful company!

The owner was on time for the estimate. I hired him on the spot. The job was done within a week. I left for work when the crew showed up and when I came home everything was clean.

My phone call was returned quickly and an appointment was scheduled a few days later. The guy who came out was very helpful and let me know that I didn't need any more ventilation (others confirmed this). Their quote for the insulation work was on the high side, so I went with someone else. Otherwise, I would have been happy to give them a try.

Todd was prompt in coming to our house to do a quote (even though they had a backlog of 6+ months to actually do the work). Once we accepted the bid, they were great in working with us to set up a time to come. They showed up on time, all of the people working on my house were polite and neat. They all removed their shoes before coming in the house and they cleaned up after themselves. They even swept the street in front of my house. I think they did a great job and I am looking forward to lower heating bills and no ice dams this winter!

Todd made time to come over to my home to give a free estimate even though he was booked and extremely busy. I was very impressed with his professional attitude and general helpfulness. I plan to hire him in the future to insulate the existing walls of my home.

We were very impressed with the company, from our initial conversation through the finish of the project. They were quick, efficient, and very professional.

The team started early in the morning - 7:30! They worked efficiently and got the job done early. They cleaned up everything and were really courteous and professional about their work.

I met him for an estimate in October, but he couldn't perform the work until March due to his backlog of jobs. It was worth the wait! The difference in climate control is amazing - in summer as well as winter. We talked about expanding his work force so he could accommodate more clients, but he knows quality control would be much harder, and he isn't willing to risk it. A real perfectionist, and a polite, very skilled crew. They even shoveled my front walk that day. Great guys. I can't comment on price competitiveness, since I didn't shop around.

Very good. They came recommended by both Angie's list and the Excel Energy Auditor that we called in. They are very busy and it took two months to get scheduled (which was fine with us). Todd's staff of four (+ Todd) did a very professional job -- all were very polite and conscientious about cleaning up afterwards, arrived on time - did what they said they would do when they said they would do it!

The crew did an excellent job. They were friendly, efficient and well-behaved (no swearing, etc.) If I wasn't here to see it, I would not have known anything had happened, except that my sidewalk was nicely swept and a couple plants were squished in the line of fire (could not be helped, but the damage was minimal). The siding was removed and replaced without a problem or concern. They were in and out in about two or three hours. The insulation has made the house noticeably quieter (less street noise) and cooler in the affected rooms during the summer when the A/C is on. Looking forward to a warmer winter too. Company is popular on Angie's List and you may have to wait awhile for the actual work to be completed, although the estimate was completed quickly. Phone service was also helpful and polite too.

Todd arrived promptly for an estimate. We are in the midst of a renovation project and have opened up our walls. Todd immediately informed us that he insulates homes with walls intact. Nonetheless, he spent a good hour with us describing how we could handle the job ourselves. He took the time to write down which products we would need to do this, and did not charge us a penny for the consultation. Todd was extremely helpful and honest and gave us very useful information. He was very professional.

They were great. As we considered what insulation we had concerns. We were looking for information on off-gassing (of indoor air toxins common in wall insulation), and we were worried about moisture accumulating in the walls creating mold. They were really patient in explaining the issues and pointing us to additional resources. They were also gracious when we decided we wanted a portion of what they had bid on rather than the entire project, rather at the last minute. They were great working in our tenants' space, came precisely on time for both the bid and the installation, and predicted withing 10 minutes when they'd be done. It will be hard to say how well the insulation is working until winter, but I'm very happy working with them. Update: When I went to get insulation blown in the walls of my home a few years later, I learned from a home performance expert who brought their own verification tools with them, that Houle had not sealed the attic bypasses, nor had they filled knee walls. When I looked at the actual energy used to heat my home using an on-line energy tracking tool, I learned that I was not saving any energy compared to before, weather normalized. While I'm sure the firm can do good work, in this case they provided me with a very expensive, feel-good, non-insulating job.

Received quote on 12/20/2005, and received a call on 5/23/2006 to let me know that there was a last minute opening for installation the next day and the day after. Todd was early for appointments. The insulation work itself was of good quality, and they were able to complete project in one day. However, when I got home that evening, most of my wall hangings had been removed from the walls and left haphazardly; I wish they would have told me and I would have done it myself. There was no note or message to let me know whether the job had been completed or status. One piece of siding was damaged upon reinstallation, and I had to call Todd to have them come back and replace. While they did replace the siding the very next day, the piece that they installed does not match my original siding. They took off a basement storm window and did not replace it. While I do recommend them, my opinion is they need to exercise a little more care.

Todd re-worked his crew's schedule so that they could insulate my house two weeks before the exterior was scheduled to be painted. They were originally booked over a month out. His team was prompt, lightening-fast (only took half a day), and thorough. The patches for the holes had the same texture as the original stucco, but the paint didn't match (that was fine, since I told them the house was going to be painted anyway). However, after the job was completed, I found several cigarette butts lying around my yards, along with construction debris (wooden circles that were the drilled out holes in the walls) and, of course, cellulose. Since I have a toddler, I had to spend some time picking up the butts and construction debris. I suspect that Todd had to hire additional, unseasoned workers (i.e., teenagers?) in order to get this job done in the time frame I required, thus the lack of professionalism in some. Other than that, it was a pleasure to work with Houle Insulation.

Todd, the owner, is very helpful and has excellent customer service.

Todd was on time for estimate visit, very knowledgeable about older homes' insulation needs, and very personable. His team arrived early on the scheduled date and work was performed quickly and professionally.

Professional and painless. I got the original quote back on November 22nd, 2005 and the work was done March 28th, 2006. No additional charges or mark-ups were needed. Todd's crew arrived in the afternoon and were finished by 5:30 that afternoon. I've got a hip-style roof (it slopes down on all sides) and have been in the attic myself years ago. It was a pain to work within then, and I can't imagine a more thankless, nasty job to do then this. I would not hesitate to use Todd & Co. again.