Hero Plumbing Heating and Cooling

I really liked receiving a picture of the person who was coming. I was kept informed as he proceeded and was given the cost of each repair before it was started. It was very nice to get clear explanations from a informed and friendly person who to help rather than sell. Overall a good experience and pluming problems solved.

Our sales consultant was professional and friendly. Work was completed in a timely manner

The Technician/Plumber was a nice gentlemen that was timely on arrival. However, he did not know much about my brand of water heater, so he called a colleague to find out more. The colleague told him that another part needed to be ordered directly from the manufacturer and that it would have to wait through the weekend. He did split the service charge in half since no work was performed. However, after he left, I contacted the parts help line directly to order the part and they told me that the unit simply needed to go through a quick restart procedure to get unlocked and all was well within 15 minutes!

Friendly but expensive.

Technician was on time, checked everything, replaced heater elements and sacrificial anode. Corrected a wiring issue which resulted in burnout in the first place.

They came out to fix a leaky faucet in the bathroom. Very professional job done by our plumber. He even took a look at a job we are considering having done in the future and gave some good suggestions regarding that. Overall great experience. A little pricey but a professional job. Thanks.

he took time to explain and show the broken fixtures and the reason for them. explained the new tank features and how to operate. clean up after installation

Plumber was very nice. could have been a little more knowledgeable of faucet repair. couldn't repair the leak, which surprised me. Offered to put a new one in....but was very expensive.

No problems yet with installation. Pricing is somewhat high. Installer was good. Overall satisfactory experience so far.

Sean was terrific. Very professional, neat and efficient. Thanks!

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Overall the experience was fair to good and I would probably use them again or at least obtain a quote for work needed. The appointment was scheduled for 7-9am and they arrived at 9.30am. They did call & indicate that they would be later than 9am, but that was at 8.45am. The plumber was very professional and was able to provide a number of options based on the work that I needed to be completed. I would classify the pricing as premium, but the work completed seemed commiserate to the price and 2 weeks after everything seems to be working with no leaks thus far. My only other complaint was that I told the appointment setter that I had a coupon from their website that I was going to use and she added it to the appointment, but it wasn't applied when my card was run and I had to call to obtain the credit. The plumber was also suppose to call me when the work was complete so I could review what was done as this is a rental and I was not able to stay for the entire appointment.

The guy doing the installing was super friendly, very careful of not getting the house messy, did a great job telling me all the options and took alittle money off the bill when I helped him lifting the water heater up the stairs. Thanks much.

The plumber was very good at explaining to me all the steps he was taking with my project. He gave me 3 different scenarios (with cost) of what the potential problem would be before he even started. This was very helpful.

Way overpriced...

Customer service was excellent, technician acted in a professional manner, but the water is cloudy. Will need a return visit.

I would totally recommend Uptown to anyone. They were knowledgeable and communicative.

Lance knew what he was doing and explained all the options of repair or replace and answered all of my questions with no problems. Made sure I was aware of what was taking place. Very friendly.

Work professionally done and neat. Ryan knew what he was doing and answered all of my questions with no problems. Made sure I was aware of what was taking place. Very friendly.

I liked that Ryan was teaching a new coworker.

Ryan was knowledgeable, friendly and efficient. Great job!

They were very timely. Work was excellent. I thought they were somewhat expensive. They were very personable

Mitch was great but was unable to clear my drain line. He called in Dave with a camera and he said I needed work done in the front yard and they would dig it up and install a new piece of drain and a sleeve. He said they would use like a "claw" and it cuts away everything. They jetted it and that was all along with a sleeve. $2,000 an hour to do the work. Really high priced plus the $500 for drain cleaning. It took them three hours to do the entire job but they sat in trucks for several hours not doing work. I'm happy with the work that was done, but WAY to expensive for the amount of time it took.

They stayed in contact by phone, email and text.

Very professional. When one technician was not suited for the job needed, they quickly got a second out to complete the job.