Hero Plumbing Heating and Cooling

I felt like Tony, who worked with me on pricing, was very honest and listened to my needs. The city inspector did say he felt the heat gain/loss report wasn't accurate.

We had HERO when it was Uptown. We were in a jam/time crunch from moving. They did our job but we felt it was way over priced. We called recently, not knowing that HERO was Uptown. The whole procedure of getting a quote was way over-complicated with all kinds of confusing options, coupons, special offers.... Plus the quote was again high we thought. We found another plumber for about 2/3 the cost, very straightforward, simple. Free estimate on the phone as well.

Great professional, fast and did an awesome job for us

The tech was wonderful, friendly, courteous.

They promised to give me a small discount; after I called them about the discount repeatedly. they are too dilatory with their discount AFTER THEY FINISHED THE WORK FOR ME...and kept telling me the discount check is on the way LOL

I had them come to fix a clogged sink/garbage disposal and to fix the slow drain in my bath tub. They came on time, and called prior to coming which was great. They gave me an estimate and I accepted, for $400.00 to repair both, I've never hired a plumber before and had assumed they would have to take all of my drains apart and the work would take 2-3 hours. He was in the house, working for all of 20 minutes. While I appreciate the work and the worker was very pleasant, I thought the price was extremely high. I feel taken advantage and will not be hiring them again. Lesson learned!! I now understand why they do not give an estimate over the phone.

I was not provided with a copy of the bill until I called in to get one and they emailed it to me. When seeing the bill it is not itemized, so you don't know what you are being charged for what part of the service. I was told to diagnose my AC unit it would be $69 diagnostic fee which would be applied to any repair I do, sounded great! Then the technician had to replace fuses to test my system because my fuses were bad and they blew again while he was diagnosing, my final bill for the diagnostic was $147 and that was with a $57 coupon, so how much did they charge me for fuses...no idea because their bill isn't itemized. I found out after the fact that fuses are only about $10 and they charged over $100. I called to inquire about the charge for the fuses, but I will never know because they don't itemize their bill and if you call they will not tell you line by line charges. Very bad business practice, very disappointed and they said my compressor is bad and system needs to be replaced, I don't even think I can trust their diagnosis now and their estimate for a new system was extremely high. I will not do business with them again, they are too "big business".

Great same-day service the tech arrived on time and did a professional repair . Highly recommend hero and would consider to use again in the future

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Plumber was efficient, replaced the water softener and checked the faucets around the house to clear them. Very pleasant to work with.

Arrived on time. Did a very thorough inspection of our water heater. Explained findings and answered my questions. Presented options.

Everything about Hero met and exceeded my expectations; from quality of work to my interaction with those who were working on the project.

The work was completed very well, they arrived on time and were very polite. The price seemed to be high and we had to wait for a water heater to be delivered and for the installers. So in all 4 different employees were here for a good part of the day. They email you ahead of time pictures & information about who is coming to your house which is nice as that way you can easily recognize who is at your front door.

What they did was fine in servicing my water heater, but tried to sell me a new one for $1900. I found a different company on HomeAdvisor for less than half the price.

Did a great job

More money than I expected. Could not get a quote ahead of the visit.

They replaced our main water pipe and updated our shut off valves. They did really good work, and very good customer service. They just seemed kind of expensive for the work.

Plumber did a great job, but the price was way too high. He quoted approximately $1075 to replace a kitchen faucet with one of the faucets in his truck. He offered to install a faucet if I purchased it at a store. I bought one for about $117 and he came back the next day and installed it for $458. I learned my lesson. When I first called, the schedulers claimed they didn't know how much anything costs. Be warned. This is a rip-off organization. Get a quote over the phone first.

Very professional service person who explained everything. The company followed up after the call. I was impressed.

All the men working were very nice and clean up after the project was done.