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Hero Plumbing, Heating & Cooling

Heating and Air Conditioning, Plumbing, Water Heaters,

About us

Looking for honest, affordable heating, air conditioning, or plumbing services in Minneapolis or the nearby areas? Hero Plumbing, Heating & Cooling is here to help! They’ve been the area’s trusted home service heroes for more than 100 years, providing everything from heating system repairs to air conditioning installations to plumbing maintenance and much more. No job is too big or too small for their skilled and highly-trained team. As a family-owned and operated full-service heating, AC, and plumbing company in Minneapolis, Hero Plumbing, Heating & Cooling believes in exceptional workmanship and unparalleled customer service. Their friendly and professional team will treat you and your home with respect, using floor and shoe coverings to keep their work-space clean. Hero Plumbing, Heating & Cooling has been recognized with Angie’s List’s Super Service Award 2014 and proudly maintains an A+ rating with the Better Business Bureau. If you’re dealing with a heating, air conditioning, or plumbing problem, call Hero Plumbing, Heating & Cooling today!

Business highlights

110 years of trusted experience
Emergency Services Offered

Services we offer

Furnace & Boiler Repairs & Installation, Air Conditioning Installations & Repairs, Radiator Repair, Plumbing Repairs & Maintenance, Gas Pipe Repair & Replacement, Water Heater Repair & Replacement, Retrofit Air Conditioning, Unico Air Conditioning Systems, & Mini Split Air Conditioning

Services we don't offer

Window Air Conditioners.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.3572 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
63%
4
12%
3
8%
2
6%
1
10%


Rating CategoryRating out of 5
quality
4.5
value
3.9
professionalism
4.4
responsiveness
4.5
punctuality
4.6
Showing 526-550 of 572 reviews

Mariellen J.
01/2015
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Diagnosed problems with my furnace (boiler), provided several options, loaned me space heaters for the interim, replaced my ancient boiler the next day. Demonstrated significant experience with old houses such as mine.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,300

Response from Hero Plumbing, Heating & Cooling
Thank you for your feedback! We appreciate the opportunity to assist with your boiler. It's been a delight working with you. Thank you for trusting the team to provide solutions for your heating system. We are here to continuously provide service for your home needs. Sincerely, Sheree - Uptown Plumbing, Heating and Cooling

Jamie N.
01/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,900

Response from Hero Plumbing, Heating & Cooling
Thank you for your review. I will share your feedback with the team. We all sincerely appreciate your business. Sincerely, Sheree - Uptown Plumbing, Heating and Cooling

Eric H.
11/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Furnace and a/c installation

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,800

Response from Hero Plumbing, Heating & Cooling
Thank you for your review. Your feedback means a lot our team, and is especially appreciated by the installation crew. We value the opportunity to work with you. Thank you for selecting Uptown Plumbing, Heating and Cooling for your home comfort needs! Please let us know if there is anything else we can do to help! Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

CHAR B.
10/2014
3.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: We called Uptown because we thought the water spraying from a burst pipe in the wall could be from a radiator riser pipe from our new high efficiency boiler Uptown had installed. We had questions about the new boiler, how to get the water pressure up so we could check the pipe from the boiler. We ended up making an appointment for 5 days later, which I thought was not so good considering water was spraying in our wall until the damaged pipe was repaired. But it turned out the plumber we called was able to figure it out and determined the water was coming from the hot water riser and not the radiator pipe riser so I cancelled the appointment.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for your feedback. I’m following up on a voice message that I left you. It would be great to connect as soon as you are available. With more information I will be able to train our entire customer service team on this situation to prevent it from happening again. You are a priority customer and I want you to receive priority service for your boiler. I apologize for your inconvenience. We will make this right for you. I look forward to hearing from you soon. Thank you. Sincerely, Sheree – Uptown Plumbing, Heating & Cooling

Susan R.
10/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They did a tune-up on my air conditioning unit. There were no repairs that needed to be made. They did a good job.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for your review. We value your business. Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

mary A.
10/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: I purchased a deal for a plumbing service call. It has been a while and I can’t recall exactly what they did. There were no troubles with scheduling. The technician who came out was fine. It was an okay experience, but I probably would not hire them again.
Rating CategoryRating out of 5

Response from Hero Plumbing, Heating & Cooling
Thank you for your review. We take our work very seriously, and would love to know what we could of done differently to make your, “ok”, experience a great experience. Sincerely, Sheree – Uptown Plumbing, Heating & Cooling

Ryan C.
09/2014
5.0
heating & air conditioning/hvac
  + -1 more
Went great.
Description of Work: Boiler repair

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Response from Hero Plumbing, Heating & Cooling
Thank you for your review! On behalf of entire team at Uptown, we really appreciate your business. Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

Jean W.
08/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0


Response from Hero Plumbing, Heating & Cooling
Thank you for your feedback. If there is anything we can do to provide an even better experience, please let me know! Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

Brooke H.
07/2014
4.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: They tried to stop a leaky faucet, but the job took few tools and I only a few minutes but it cost me an arm and a leg!

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

$300

Paulette C.
07/2014
3.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: I was getting a bid for a furnace/ac. The person they sent was quite inexperienced. I asked some questions about the furnace installation. He wasn't knowledgeable. Additionally, Uptown Plumbing was the highest of all the bids I received.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
3.0
punctuality
4.0


Response from Hero Plumbing, Heating & Cooling
Thank you for your feedback. I apologize that you had this experience. I have not heard of this situation before and we’ll get to the bottom of it. Our Project Engineers who work with homeowners have a great amount of experience installing equipment. Given the amount of complex installations we do, we need Project Engineers with installation experience to help homeowners design the right system. We have high standards for selecting team members to assist homeowners. I value your time and want to provide the best solutions for your home the first time. Our warranties and services are valuable and if we can do anything to offer these benefits to you, I will. Sincerely, Sheree – Uptown Plumbing, Heating and Cooling

Christine M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
very well
Description of Work: Mark fixed my laundry sink vent pipe and fixed the vent pipe on the water heater. He was fast and very respectful. I will use this service again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$650

Response from Hero Plumbing, Heating & Cooling
Thank you for your review and for your feedback about our prompt and respectful service. The technician was very happy to hear your review as well. Thank you for keeping us in mind for your next project. We appreciate the opportunity to be of service. Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling.

MARCUS M.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: The tech arrived a few minutes early and was very friendly. I had just bought a house with a fancy boiler that had an error code. He helped diagnose the issue while walking me through everything I needed to know to keep it running. The problem requires a few parts, so he ordered them and happily allowed me to postpone service until later in the summer. This was great because I have plenty to spend money on as I settle in. Uptown was top notch all the way.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$300

Response from Hero Plumbing, Heating & Cooling
Thank you for taking the time to write a review about our top-notch service. We loved hearing about our technician walking you through everything you needed to know about your boiler. We look forward to working with you later this summer. Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling.

Rodger F R.
06/2014
5.0
drain pipe
  + -1 more
unknown
Description of Work: Balanced pressure. Bled a few valves

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for your time to provide a review. We’re grateful for the opportunity to work with you. Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling

Rodger F R.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Balanced pressure. Bled a few valves

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erin S.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Bought a Angies's Deal for $50 to diagnose my AC unit. The technician quickly diagnosed the issue and provided options for a fix. We didn't choose to move forward with the company due to cost. The technician was extremely knowledgeable however.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

$50

Response from Hero Plumbing, Heating & Cooling
Thank your for taking time out of your day to write a review. We are happy to hear that our technician was extremely knowledgeable. If the problem becomes more immediate and you need assistance, we’re here to help. We are committed to providing you with a high quality service that includes warranty options so you can have peace of mind that we’ll cover anything that comes up for years to come on both used or new equipment. Thanks again! Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling

Larry C.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Estimate for boiler repAir

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for the review and the opportunity to be of service. We’re committed to providing you with quality repairs and continued service if needed for your heating system. Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling.

Robert G.
05/2014
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Complete check on furnace system... was a wee bit surprised did not include air conditioning... but it wasn'g summer yet! Young man was truly a professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Response from Hero Plumbing, Heating & Cooling
Thank you for your feedback. We’re pleased to know that the technician provided a high level of professional service for you. If your A/C system is in need of a tune-up, we’d be happy to provide a Happy Home Club tune-up that is a fantastic value for existing customers like you. Please let us know if we can be of further assistance. Sincerely, Sheree - Uptown Plumbing, Heating, and Cooling.

Patrick L.
04/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: I bought a big deal for $49 for 5 Point Toilet Tune-up + Free Whole House Plumbing Inspection! They was fair in getting me in their schedule if i recalled right. they showed up on time, but when they got their it was a sales pitch to change my whole toilet rather than really getting what i wanted done which was convert it into a dual flush. then when i inquired about more things such as the cost of a spigot on my deck and getting my gas line reconnected in my green house and garage i was told that they would send me a quote for the spigot on my deck and have someone call me regarding the gas line. no one ever got back to me. so overall i wasn't too satisfied with their service.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for providing this feedback. The service you received is disappointing to us. Since this experience you had nearly two years ago, we have expanded our client services so these situations do not happen. Providing follow up services is a top priority for us. We are not perfect, but that does not stop us from trying. Our sincere intention is to exceed client expectations. It is clear to us that we fell short on our own expectations to serve you. I apologize for this unsatisfactory service. Client feedback is what make us better at meeting the needs of our clients and fine tune our processes. Sincerely, Sheree – Uptown Plumbing, Heating and Cooling

Lisa N.
11/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Grate.
Description of Work: Bled radiators installed new auto fill system.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Hero Plumbing, Heating & Cooling
Thank you for your post. We're grateful for the opportunity to be of service. Thank you for your business. Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

Maureen Kane B.
11/2013
5.0
heating & air conditioning/hvac
  + -1 more
They did a good job.
Description of Work: Diagnostic review

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$99

Response from Hero Plumbing, Heating & Cooling
Thank you for your kind words and review. It was a pleasure doing business with you! Sincerely, Sheree - Uptown Plumbing, Heating & Cooling

Carole W.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
Very well done
Description of Work: Installed new furnace and air conditioning

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

Response from Hero Plumbing, Heating & Cooling
Thank you for your kind words. I will share your review with our installation team members so they hear your feedback too. We appreciate your business. Thanks again for your review. Sincerely, Sheree – Uptown, Plumbing Heating & Cooling

Phillip C.
10/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: Uptown did a great job! We had trouble with heating our upstairs in our 1920's home. They mis-diagnosed the problem, which we realized the next day after already having paid for service, but Uptown promptly sent someone back the next day to fix it. They refunded the original price, and went above and beyond to make sure we were set for the upcoming cold months. We would definitely recommend Uptown and would use them again.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
Thank you for taking the time out of your busy day to write a review, your comments and concerns are very important to us here at Uptown. Additionally, thank you for contacting us and providing us the opportunity to resolve the heating issue that was not resolved on our first trip to your home. It is our mission to ensure that our customers are 100% satisfied with any work that we preform and we strive to do this! We are happy to see you’re set for the winter months ahead. Please let us know if we can help in the future with any of your plumbing, heating and cooling needs! Sincerely, Sheree, Uptown Plumbing, Heating & Cooling

Christopher E.
08/2013
5.0
heating & air conditioning/hvac
  + -1 more
The service turned out fine.
Description of Work: They did air conditioning work for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Hero Plumbing, Heating & Cooling
We appreciate your review and the opportunity to do business with you. Thank you! Sincerely, Sheree- Uptown Plumbing, Heating & Cooling

Elijah B.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: These guys were great - punctual and professional. Did what was required to get the system running and gave me a range of options for repair/replacement/upgrade.
Rating CategoryRating out of 5
Yes, I recommend this pro

LaVon P.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Same as above
Description of Work: Provider examined the pipes under the sink and provided a honest assessment of our problem.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

3110 N Washington Ave # 100, Minneapolis, MN 55411

http://www.callhero.com

Service hours

Monday:
6:00 AM - 11:30 PM
Tuesday:
6:00 AM - 11:30 PM
Wednesday:
6:00 AM - 11:30 PM
Thursday:
6:00 AM - 11:30 PM
Friday:
6:00 AM - 11:30 PM
Saturday:
6:00 AM - 11:30 PM

Licensing

Bonded

Insured

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Plumbing,
Water Heaters,
Drain Cleaning,
Appliance Repair - Small,
Electrical,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Kitchen and Bath Remodeling,
Solar Panels

FAQ

Hero Plumbing, Heating & Cooling is currently rated 4.3 overall out of 5.

Monday: 6:00 AM - 11:30 PM

Tuesday: 6:00 AM - 11:30 PM

Wednesday: 6:00 AM - 11:30 PM

Thursday: 6:00 AM - 11:30 PM

Friday: 6:00 AM - 11:30 PM

Saturday: 6:00 AM - 11:30 PM

Hero Plumbing, Heating & Cooling accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Hero Plumbing, Heating & Cooling does not offer free project estimates.
Yes, Hero Plumbing, Heating & Cooling offers eco-friendly accreditations.
No, Hero Plumbing, Heating & Cooling does not offer a senior discount.
Yes, Hero Plumbing, Heating & Cooling offers emergency services.
Yes, Hero Plumbing, Heating & Cooling offers warranties.
Hero Plumbing, Heating & Cooling offers the following services: Furnace & Boiler Repairs & Installation, Air Conditioning Installations & Repairs, Radiator Repair, Plumbing Repairs & Maintenance, Gas Pipe Repair & Replacement, Water Heater Repair & Replacement, Retrofit Air Conditioning, Unico Air Conditioning Systems, & Mini Split Air Conditioning
Window Air Conditioners.

Contact information

3110 N Washington Ave # 100, Minneapolis, MN 55411

http://www.callhero.com

Service hours

Monday:
6:00 AM - 11:30 PM
Tuesday:
6:00 AM - 11:30 PM
Wednesday:
6:00 AM - 11:30 PM
Thursday:
6:00 AM - 11:30 PM
Friday:
6:00 AM - 11:30 PM
Saturday:
6:00 AM - 11:30 PM