GREEN ACRES SPRINKLER CO INC

First of all we have been customers of Green Acres Sprinkler for four years. They were recommended by our landscaper. They have been great in every way. They show up on time, they were totally flexible when our we changed our landscaping design even though they had to change their plan to accommodate these changes. They are very reasonably priced. They perform winterization for us and start up. We couldn't be more pleased with the service from this company. On this occasion our concrete company accidentally damaged a portion of our system. Green Acres came and fixed it. While they were here I asked the technician about moving a sprinkler head, no problem, he did that too.

We inherited a Green Acres installed sprinkler system when we bought a house and Green Acres has stood by the system they installed. They are always willing to troubleshoot any issues and value customer service. I feel this is a very honest and professional company that cares about customers. We have been very happy with their service and staff. They are very easy to work with and always available to answer questions. From the techs to the people who answer the phone to the owner of the company, they are all helpful and polite.

Very good experience. Very satisfied.

Green Acres sprinkler company is by far the best in the industry. If you are looking for either a commercial or residential sprinkler system, this is the company to use! They have installed a sprinkler system at both my grandparent's house and at my parent's house. Both times the entire process was flawless. Everything from the initial consultation to the professional blue print drawings and the installation went perfectly. They are very easy to work with and take a lot of pride in their work. The crews did an excellent job installing the systems and took care not to disturb any existing landscaping. The office staff are always very friendly and accomodating. The systems work perfectly and the yards have absolutely no spots that do not get adequately watered. In today's world there are fewer and fewer businesses that earn our trust, but Green Acres has exceeded our expectations numerous times. I would highly recommend using them for all of your irrigation needs!

Two years in a row this company has winterized our sprinkler system and two years in a row there has been subsequent leaking in the basement. A licensed plumber had to come fix the problem both times and explained that it was likely due to the air pressure used in the winterizing process. Green Acres representative offered no explanation for the problem, refused to take responsibility, and was frankly hostile towards my wife when she called him on it.

07/17/2014 The company retaliated against me for complaining to Angie's List And turned me over to a collection agency,I EVEN THOUGH I ALREADY PAID THE BILL !!! This is shows you what kind of communication skills they have -zip,none,nanda... I have washed my hands of this company Don't be foolish,know what your being billed in writing beforehand. The old "time and materials" bit is for their benefit, NOT the customer. There are too many other companies that are willing to communicate with a customer And resolve the issue professionally. Their response to my situation is untrue Good riddance . Use someone else. They never answer their phones,who has time for that? Then, they won't return calls. And when you finally get ahold of someone, Then, you have to speak to someone else in another department And if you ever have an billing issue, you can deal with Grandma in the billing department And she is confrontational from the Git go... Save yourself the pain and agony of getting the big company shuffle Find an owner operated smaller company who will care about you. Oh and by the way Green acres,you missed a 10,000 dollar landscape lighting job last year before all this happened, Because you never returned my calls! And when I called back, I was told my name and number was given to that "department" But I never received a call... That's just pathetic. The real issue is when they came out this year to do start up, I mentioned a rain sensor was sitting on the ground since they did my system they fixed 2 things WITH OUT asking me or calling me first and I cant believe a company that prides themselves on "communicating with the customer" when I told him I had a rain sensor siting on ground, he said , "I will look at it" And fixed it and charged w/o my authorization, although it was only 2 little screws, they charged me for it and i would a done it myself and sent me a bill with unexpected up charges. They installed (2 screws) a rain sensor, that had been sitting on ground for months, and not sure they even ever put it on in the first place, but they charged me excessively to screw in 2 screws on that. No call from tech... If he can call to get the code to get in my garage, they can call and give a customer an estimate for a fix. So when I got my bill I was furious ! So, I emailed and called 5 - 7 times and never got a "live" person I did get a call back from a billing person, "Joanne" that was not interested in hearing what I had to say,and I then asked to speak to owner,and she was not receptive. There are many other companies out there that would be happy to have my business twice a year that wont PAD the bill. They note a 2 year sevice and parts warranty, and it is less than a year old ?... I still have no resolution

I have used this company before at my previous home and would not consider using anyone else because from the estimator's to the receptionist to the installers they are professional all the way. Rob came out to give me the proposal and we hit it off right away. He asked a lot of questions and actually listened to what my wants were and compaired them to what the actual needs were and we came up with the perfect plan. They had to work around landscapers who were tearing up the front lawn and they did not miss a beat, even the landscapers were impressed with how the installers left the front lawn after they were done. The landscapers told me about all the nightmares they see and Green Acres did a great job. It made laying the new sod down so easy for them. Because the landscapers were running a few days behind schedule due to weather, Rob split up the work and completed the back yard and North side of the house early so I could use the system right away in those areas. After the entire system was installed, the crew leader walked my wife and me through how to use and program the system. He was very patient with us on the new system and even programed the special watering needs for the new sod into the system so I did not have to worry about it. Overall they were just the best! Michael Johnson

Prmpt on estimate. We used a different contractor. Less expensive.

I got a quote quickly, they were able to sneak in the work within a couple of weeks before winter and did a great job. Communication was great. They were in and out quickly and you can hardly see where they dug up the new trenches. They also were able to create a new color coded map showing the new zones for the yard.

Our sprinkler system didn't make it through the winter. We have some guy that was blowing out the neighbors system, winterize ours. Won't do that again. We had a cracked shutoff valve that I replaced. When turning the system on for the first time, one zone wasn't functioning and a few of the heads were mis-aligned. Green Acres had serviced us in the past so I shot them an e-mail. They responded a day or two later and scheduled a time that they would be out there. They have always "just taken care it". The only frustration is the 8-12 window. I understand it, but we paid for the remote control piece to be added to the control unit so it could be serviced when we are not home. But they still require someone to be there and they won't take a garage code. Everything else has been wonderfull and we will continue to use them.

Called from Angies list, they were prompt and patient with an elderly renter.

Overall we were very pleased with the service provided.

We have some areas we are still having trouble getting water to but for the most part they did a good job.

Overall it was a great experience. He provided a general bid for installation and the process for drawing up the plan for installation. Extremely knowledgeable salesperson (Ed) did a great presentation to for our Association?s Board meeting with a high level plan, detailed service requirements and hardware specifications. Very responsive and understanding for the number of questions we had and helped us better understand the process and features we need. Due to complex funding issues, will not pursue installation or services this season.

Overall it was a good experience. I would have been comfortable going with them if I had not decided to go with another company.

Received estimate for new sprinkler system. Salesperson was very knowledgeable and helpful, but price was highest bid received. I'm price conscientous so I decided to shop around for another provider.

I live in a complex and so, they installed it in my portion of the lawn. They did the work quickly just the way they said they would do. They gave me the price beforehand and that?s what it turned out to be. The price was what I had expected it to be. So, I have no complains at all. I would consider using them again, if needed. They will be doing my annual winterizing too.

First, after THEY chose the appointment time - the rep showed up over a half hour late, didn't call at all, and blamed it on traffic. Which is fine except that I work about 1 mile from them and made it on time and I left later than usual. Second, the rep informed me that it was required under code that the system be plumbed off the main line right after the meter inside the house and would require some major plumbing changes. I got suspicious when the other 2 said it was recommended, but not required and I had plenty of pressure without doing it. I called the CITY INSPECTOR. He said, no it is NOT required under code and that the other two had it correct as long as a back flow preventer was properly installed in the system. Third, his estimate was higher than the other two, one of which included both a proposal of inside plumbing, a lot more heads and zones, and is a licensed contractor for a well known brand (everyone knows their name). I will not be contracting with this company because I not only do not appreciate being lied to multiple times, but I don't appreciate having my time wasted as if it is not as important as his is - especially since you are expecting me to fork over the dough.

The experience has been generally positive. I have been always happy with them.

They were thorough. They custom built the system for our yard which was a plus because other companies just wanted to throw in some sprinklers and walk away. They answered our questions and were definitely expensive because they just did what needed to be done and not what they wanted to do.

They were thorough, they got accustomed to our yard and did a good job. They discussed everything in detail with us before starting the work. They answered all our questions clearly. They definitely were the most expensive, but worth it. They did everything they said they would. I know I paid for what I got. However, I think it could have been a little cheaper.

They are on time, here when they say they will be, reliable, and I can't recommend them highly enough.

Ed came out for the estimate. This is a long established company in the irrigation business and one could tell immediately that Ed is a professional. He was very detailed in his analysis of my yard and the potential plumbing needs. There was a spot in my basement that was going to need some tearing out and he assured me it would be put back together perfectly and he himself did it. He said that the yard would look like new (only green and better) in three weeks and that I would not know they had been here. To say the least I was skeptical...especially since I was home that day (against their advice) and watched the process. Well Ed was right and I just love the result...best looking yard in the area. We had invested in landscaping the year before and I could not keep up with the watering with this dry summer (and they seem to be getting dryer each year) and actually it took the fun out of leaving worrying about the lawn and plants getting brown. I highly recommend Green Acres...very nice crew and very responsive to all my questions. They were my highest bid, but I think that is because Ed anticipated the complex plumbing and layout issues and therefore no surprises. I highly recommend them for your irrigation needs. Also they were able to arrange installation with a short lead time which was important to me.

First I got my list off Angie's. It ended up coming down to those people. I went with this one because he was certified. His price was right in the middle. He put in my sprinkler in the beginning of May. We had one problem with it. They did not make it clear how they would work with the electric part of it. So they used a power cord. What they explained to me wasn't what they ended up doing. My husband and I are going to have to go and get an electrician. I didn't really like the crew they used. They walked through my garden. But once I pointed that out to them, they corrected it. They didn't make sure one of the valves was totally closed off. The two times I called them with the problems, they came very promptly. They did the work in a timely, neat manner. They came when they said they would. I would have given them an A overall if not for the clarity issue with the electrical.

Excellent and professional. They also come every fall and spring to turn the system on and off. They call to schedule, which is a good reminder to us.