Gopher Sewer & Drain

I have worked with countless contractors over the years, and this is the worst experience I have ever had. My husband and I called and scheduled a specific service, was quoted an amount of $438 and gave my credit card to pay for: main line maintenance cleaning and a camera inspection following it. I was acting as a realtor to sell my clients home, and my husband as their general contractor. We needed to determine that the line to the street didnt have a major blockage, since a scope of the line had been done in the home inspection and showed something blocking it. I explained all this on the phone. When they arrived they started a camera inspection - the wrong service right off the bat. The homeowner was there and explained they had to clear the line before scoping it as scope had already been done. They told the homeowner they had to do a hydro jet cleaning and told him he had to sign for work to continue. He openly told him he didnt know what that meant but said ok if it was the cleaning I had scheduled (I had agreed to cover the cost to get the sale to go through.) They never explained to him this was a completely different and extremely expensive service that was not needed to ensure there wasn't a blockage. Gopher sewer added on and performed this additional service that cost over $900 on top of the $438. I was not contacted to authorize or discuss any additional charges, and then they billed me for more than 3 times the amount I agreed to- for a total of $1358. I attempted to resolve this in an amicable way via text, phone call (was yelled at and hung up on by owner Pedro) and email. The tech then called me and was very nice and calm on the phone and said he'd work on a "deeper discount." I never heard back from them after that. I kept attempting to contact their office with no reply. They then contacted an attorney to try collect their "debt" and are threatening me with a defamation lawsuit for posting negative reviews. I'm disputing this additional debt and paid the amount I agreed to of $438. It sounds like the owner has a history of aggressive and volatile behavior. I would not work with them, or get your work scope agreement in writing so they can't attempt to charge you extra.

Very well they were informative and professional

Pedro was on time and prompt. He quickly re-attached the disposal unit which had been dislodged and only charged for the service call. The rate was reasonable for a Saturday emergency visit. I had called 4 other companies which were unable to respond promptly. I would use this service again.

Excellent service once again. I've hired Gopher Sewer and Drain a few times, they've always done a superb job. Eduardo was very nice today, explained all the details, was fast and cleaned the entire area. Many thanks

Excellent job. Pablo was punctual, very professional and answered all my questions promptly with courtesy and enough detail. He even took the time to check the plumbing in my garage to make sure that water was running again. He cleaned up very thoroughly after was done. I will definitely hire them again in the future. Thank you!

It went well. Miguel arrived within an hour of my calling them and replaced the garbage disposer within half an hour. He cleaned up everything and made sure it all worked before he left.

Smoothly. Rapid diagnosis of problem, all necessary equipment on the truck. Laid down drop cloth, cleaned up afterward. Took about 20 minutes from arrival to departure.

Great job! Work done well and quickly.

Pedro does excellent work. He is friendly, very professional and is fair in his pricing. Unlike other drain cleaning services he has the necessary equipment to handle everything from small to large projects. I would highly recommend him.