Garlock-French Corporation

Generally very good. Not inexpensive but I trust their work and they communicate about any issues found after each maintenance session. Scheduiing times and getting estimates for repair work is a bit more spotty in terms of responsiveness, but they do a good job once initiated. They should offer the option of automatic annual / bi-annual maintenance rather than having to re-confirm each year.

Excellent, professional, personable service from initial quote to installation completion. Phil was so responsive during quote & discussion phase, George & David were excellent during installation phase as well as follow up. A very pleasant experience all around!

Garlock-French is highly professional, responsible, reliable and friendly. We have now used them for 34 years at our present home and for 10 years at our home before that, both homes with clay tile roofs. They know what they're doing, are on time and efficient, and do an excellent job. I have complete trust and confidence in their judgment and performance and recommend them without hesitation.

A representative from Garlock-French, David Hoch, came out to look at my roof, which our insurance company is paying to replace. We had a great conversation, and I might have considered hiring them on the spot but I felt a bit uncomfortable at the end of the meeting when he asked me to sign paperwork authorizing them to work directly with my insurance company and asking me to email my claim file to him. Instead of signing right then, I asked if he could send me a few references so that I could drive by and look at a few houses they've done before I signed the contract. He said he would in a few days. After several days, I still hadn't heard back, so I sent him a text following up. Here's his response: "I am going to pass on the roof work at your home. I feel we are not a good fit. I wish you well." I was perplexed so asked what I had done that made him feel that we were not a good fit. He replied, "You should have asked for references before you had me out to your home. Makes little sense to do it after-the-fact." I found it odd that he would be so offended by my asking for references. Isn't that a standard question to ask at the end of any interview? If he had just sent me a few addresses, I would likely have signed the contract.

Moved into a new house and used them to clean the gutters because the previous owners had used them for years. They charged us an INSANE amount. We wouldn’t have used them again anyways because of the cost, but since then we have had a contractor out who said our downspouts are completely stuffed and now someone out doing our ice dams who said the gutters on the top are also totally full of debris. Terrible all around.

called for a salesman to come out and quote, twice, no reply at all from them, twice

They've been working on our building forever (decades) and we are pleased with their work.

This was a complicated job. Garlock-French was worked with us to get the right color and pattern on the shingles. They did the job in spring at our request. They were careful around our plants and landscaping. Garlock noticed some rot when they removed shingles and then replaced the wood. The foreman was helpful in guiding the workers. The came back to the house three times to clean up and run a magnet for nails. The previous winter, we had water leaking into our living room, so we were happy to get a new roof. The color and pattern match the house well. We used Garlock-French for our previous roof on this house. As a customer, they will fix the roof and do snow removal in winter.

Only fair remark I left was because they seem to have lost my info, so a week after I initially called there was no call from them to schedule an appt. Once I called them back a tech called within two days to schedule time to look at the roof. Then again after that I didn't hear anything from them so I called again. They said once they were getting close to coming out they would have called. It's fine and all, seeing that I don't need to be there for the repair, but at least they should have let me know that's how they operate instead of me wondering if I've been forgotten again.

I don?t have a whole lot of knowledge for the price rating. I?m not sure and nobody else even wanted to do the work, so these were the only guys I could get to do it.

This company has done work on many homes on my street since summer 2016. When it came to working on my next door neighbors since October 2016 they constantly park in front of my mail box. On Nov. 1, 2016, I was leaving for a funeral and approached the obvious man in charged, he was on his phone and was determined to stay on and half listened to me. I said, I am leaving for a few hours but please do not park your vehicles in front of my mail box. I workout of house and wait for documents and my mailman has left notes that when my mail box is blocked they will not delivery my mail. And if that falls on weekend I have to wait days for my mail. There is ample room all up and down the street and directly across from the house you are working on. But they constantly park and block my mail box. My office looks straight out to the street and mailbox and I have taken numerous pictures of my mailbox blocked for 6 months. Today 3/9/2017 they blocked it again. Completely unprofessional, lazy and after this amount of time it seems purposeful.

Leak was hard to locate. My husband actually found it.

The entire experience was wonderful. Very professional, attentive, constantly updated me regarding finish time.

Very disappointed in this project. The chimney work and additional brick work were well done. The roof replacement had issues. Workers did not tarp off plant and shrub areas. It was a windy day and they allowed tar paper and the wrapping from the shingle packs to blow around the neighborhood. One worker came to my door wanting to check the fireplace for water-he was unable to communicate that someone had dropped a water bottle down it and I had no idea what the issue was. I had to call 3 days later because the dumpster was still in my driveway. There were several loose nails left on the roof. The area around the electric mast did not look right and it took 6 weeks to finally fix. On one visit I asked the worker to let me know when he was done so I could take a look at it and 15 minutes later he was gone with no more communication. I informed the company that I had a crack in the entire length of my living room ceiling. A couple days ago I looked up at the kitchen ceiling and there is also a crack in that ceiling. Checked the other rooms and there is also a crack the entire length of a bedroom ceiling. I believe the ceiling cracks are a result of the shingle packs being thrown down on the roof. Now I am the one left having to pay to have ceilings repaired on top of the roof job. The president of the company did meet with me and I felt he listened to my concerns and hope for some changes in their processes.

They gave a bid on the roof and are working with the insurance company.

They responded quickly to our inquiry, were able to schedule an appointment in a very short time, and were efficient and professional in doing the work. We didn't have time to get any other bids, but the price felt reasonable for the quality of work.

My husband and I bought the house last May and had an incredibly hard time finding a company that has a good reputation AND works with cedar shakes roof. (Just to clarify: there are a good number very reputable roof companies out there, but many of them do NOT work with cedar shakes) Garlock-French was recommended by a roof company that I called and has good reviews on Angie's List, so I called. Bryan came out to take a look at the roof and provided a free quote in June. When I emailed to tell him that I would not pursue the project until October, his reply was prompt, very professional, and honest with his opinion. So when fall rolled around, I called Bryan to schedule the project. All communications were professional and clear. When I asked what if the actual cost turns out to be higher than the estimate, we reached the agreement that any increase in cost more than $200 will be discussed with me first. Bryan was also very honest throughout the process, telling me that the roof was really in good shape, other than the small area around the chimney needing some work. In other words, he didn't try to sell me any extra or anything expensive! On the day of the project, I don't recall they arrived later than scheduled, and they started working right away. My husband and I are satisfied with the quality of the work. The billing process was hassle free as well. If you have cedar shakes roof to take care of, I'd recommend Garlock-French.

Went fine. Skilled craftgsmen. No charge for travel time. Documented actual time on the job to my satisfaction.

It was excellent. They were competitive. I have used them before. They are really good.

They provided a very thorough estimate and spent a lot of time with us discussing the roof's issues. However, we were shocked by the price and felt as though they were attempting to do more work than was necessary.

I met Phill Stitt at a home improvement show in Golden Valley and he seemed personable and so I had him contact me for an estimate on re-roofing our house. Phill showed up promptly when he said he would and I went over with him what I was looking for (a complete tear off and redo) of the whole house. After selecting the type of shingles for the house, I assumed Phil would go up on the roof or at least wander around the house to determine the cost of re shingling the house. Instead Phill told me he was going to go back to the office, pull up a satellite view of our home and determine what was needed from the office. I was surprised at first, but with today's technology, I figured it must be possible. Well I was floored to say the least when I received the bid in the mail a few days later. It was almost double the amount of what the other bids came in at. I had obtained three other bids and they were all within a couple of hundred of $8,000 and Garlock's price was $15,300. I don't know if Phill was looking at the wrong house or not, but at that much of a difference, I have decided to use another outfit. I have read reviews on Angie's list stating that they thought Garlock was reasonably priced. That makes me think they either figured the wrong house or that they are normally that much higher than the rest of roofing outfits. I didn't bother calling them back at this price, nor did I ever get a follow up call from Phill.

A very responsive corporation! I called and explained the problem; GF sent the representative to assess the situation. After receiving the estimate and comparing it with others, a contract was signed and the start time was arranged. The workers were efficient and very receptive to my suggestions regarding rotting wood and cracked tiles. Because this building has an expansive tile roof, I have often had difficulty finding companies to work on it. However, Garlock-French has responded positively on all our requests.

Garlock-French Roofing Co fixed my tile roof. They are a very high-end roofer. They are very professional in quoting for work. Everything they did was a top-notch job. The Company does churches and steeples. Some very high architectural work. When they worked on my roof they had to put up scaffolding because you can't just walk on the roof because of all the tiles. So they have to do a lot of extra special things. My neighbor asked them to check out his roof and they arranged a quote and went right over and did it. We paid a percentage down and the remainder on completion. Then they said if we paid by check they would give us a bit of a discount. Pricing was a little on the higher end, but the work was good. Also, no one else will do it because of the difficulty of a high roof. They are highly skilled workers for what they do. The guy who came did it all by himself, and it took two days, but then he had to build the scaffolding, check what needed doing, do the work, and take the scaffolding down again. He was very professional and really knew what he was doing.

I arranged a visit from a salesperson, who arrived on time and was cordial and helpful. He took a look at the roof and saw and photographed the vent cap. He told me they had a minimum charge and that they would have me spending about $240 for an hour of work. I wasn't sure that fixing one roof vent would take a full hour, but knew one other vent probably also was leaking, so agreed to have work done by the company. I told the salesman that I would usually be working at home on Wednesday, so that would be a convenient day for scheduling. What happened is they sent someone a week later when I had a schedule change and was not at home. He did call my cell but I was in a meeting at the time and did not answer. He went ahead and did the work on the one roof vent. Then an hour later called and I picked up...was quite surprised that he was at my house doing the work because no one from the office had contacted me in advance to schedule. The worker said the office had called him and sent him to my address that afternoon and that he had assumed I was at home. I asked him to look at the other vent, and it took a few minutes for him to find it. Then he called and left a message to let me know he was done with the second vent. As I expected, the bill came in the mail and indicated that an hour and fifteen minutes of work was done (including the travel time). I paid it in full, as it seemed fair to assume that the repairs took a full hour. It was cold and drizzly that day, and I appreciated the worker being diligent in calling me several times while he was at my house. However I am very disappointed in the salesperson and the office, since they had not contacted me about the timing of the work in advance. Otherwise, I am satisfied with the work that was done. The cost was a little higher than expected, as I would have directed the worker to the second vent right away had I been at home when he came to do the work.

The receptionist would not refer me on to an estimator and simply said there was no way they would be able to provide a range or even a ballpark estimate of the cost. The only thing she would provide was the hourly rate which tells the consumer nothing unless they already know a lot about roofing. Apparently customers are supposed to go in blindly and just accept an unknown and unknowable range of prices for a project.