Fireplace Doctor LLC

Dave and company stand by their work. Dave fixed our fireplace in December 2019, then the remote stopped working shortly after, right about the time Covid hit. We delayed calling back until now. Dave came back and replaced with a new remote, no charge. Great service!

Dr. Dave is an exceptional technician and problem solver who made my fireplace work perfectly for the first time in its 11-year life. He would not leave until it worked to specification. He succeeded where others have failed. He was on the phone with two other experts to seek additional advice. He had all of the parts needed in his van. In addition to being an expert, he loves dogs, is a huge Twins fan, and is a genuinely nice guy. His wife Nancy handles the back office and is a true delight. They get booked up, but if you can be patient, you will not be disappointed.

The Fireplace Doctor is the best! Dr. Dave and Nurse Nancy are personal, professional, and very good at what they do. They have a long wait list for a reason! We have our new go-to fireplace fixer.

They did not call back and they left me voice mail they could come out in March

She was able to work something out with me to please the buyers for our new home, and the customer service and help was just amazing. Their policies are super transparent and honest. It’s such a relief to deal with people like them. They also rescue dogs, so you know they’re great people.

Work scheduled the end of August. So far, all is good.

Extremely well. Dave was on time, kind, very helpful, knowledgeable and thorough in repairing and refurbishing our fireplaces. He took the time to do the job with great attention to detail. He was very professional and reliable. We would hire him 10/10 times!

Dave came out to service our two gas fireplaces. He was friendly, knowledgeable, and happy to explain how things worked. Great job, would hire again for sure!

Fireplace doctor was able to walk me through a diagnosis and repair on the phone without having to come out for a visit. The problem was simply fixed but difficult for ME to know what to do. He spent about 15 min coaching me on the phone and problem was solved! I have previously had the fireplace doctor out to our home to service 4 gas fireplaces. The quality of work is excellent as well as attentiveness to customer service. If I could grade higher than an A I would.

We cannot say enough about the conscientious attention and service we got from the company. First of all "Nurse Nancy" was super helpful in fitting us into an already very full schedule. Then, on the day of service "Doctor Dave" (I hope I'm remembering names right) was kind and methodical, attending to each unit with extreme care. He never appeared to be rushing to get done, rather, he took the time to make sure the job was done thoroughly. All four fireplaces look and are operating like new. We were so impressed that I made a point of calling the office the next morning to express our appreciation for the quality of work we received and asked where we could post a review to be sure to let others know about the quality of care we received.. We HIGHLY recommend this small family run business.

Great, he was knowledgeable and did a nice job repairing my fireplace and was very organized with the cleanup.

We had another company come out and they had no idea what to do to fix the problems. Then we called The Fireplace Doctor. To make a long story short, Dave was able to diagnose the problem areas and subsequently returned the fireplace to good working order which included making the proper adjustments and installing a new set of logs. I’m very glad I called The Fireplace Doctor as they had the expertise to return a non-working gas fireplace to one that works beautifully. They were very easy to work with and I would highly recommend them!

Dave was very professional, outgoing and extremely knowledgeable. He knows his fireplaces like the back of his hand. He walked us through our expectations and ran through a few scenarios and the potential expense risks. We OK'd the plan and he went to work and gave us an accurate time estimate to be done. I only gave him a B for Punctuality as he arrived minutes before his hour arrival window expired. But it was the end of the day. Regardless, I'd hire him again and recommend him.

My gas insert fireplace pilot wouldn't stay lit and needed some fixing. Dave came and fixed the issue, cleaned out the whole fireplace, and tuned it up. He was fantastically knowledgeable and answered a bunch of fireplace questions I had to boot. I highly recommend him!

I called on a Saturday afternoon and Nancy answered and talked me through my problem over the phone. She was nice and friendly and helped us figure out our problem right away. She offered to have a service man call me back and she offered to book an appointment on a Saturday, but we didn't need it because with her help we were able to solve the problem ourselves. She was great and I would hire them anytime!

The service was outstanding. Great expertise and honest advice. It was hard for me to find any other companies that could figure out the issue and he solved it immediately. I would highly recommend this company.

Finally! A service technician who is knowledgeable, responsive, and who solved the problem! An after-hours voice-mail left on a Sunday afternoon was answered promptly the next morning. Service was performed and we were back in business by Tuesday evening! A range of potential solutions and related costs was clearly presented and discussed before-the-fact. On-site inspection & testing corrected the problem with the least-cost alternative. No effort to 'up-sell' more solution than was necessary under the circumstances. This after several months of service calls, calls to the manufacturer, and (unrerturned) calls to other service providers. My suggestion; don't call the other fireplace guys... make your first call to "Dr. Dave", The Fireplace Doctor. He'll get you squared away capably and promptly, at a reasonable price.

dr dave was familiar with both kinds of fireplaces we have. one needed a repair and one needed a lot of cleaning up because it hadn't been used for 4-ish years. they look great, work great and dr dave gave us lots of good info along the way. would definitely use again and recommend to others.

Excellent! Dave is affordable, does not try to sell you on services you do not need. My fireplace looks great. It's refreshing to get receive a quote and not have someone try to up-sell you the entire time.

Excellent. Fixed, back up and running. Dave always cares about how we're doing and providing us a safe, reliable fireplace.

Dave replaced the pilot assembly for our Majestic brand DVBL7 Series Direct Vent Gas Fireplace (model # 400DVBLNSC7). He did an excellent job. Our fireplace works again and we are very happy with the service!

Great! Excellent customer service and very reasonable prices compared them with two other companies

It went great. Dave is first-rate, very knowledgeable, super communicative, and did an awesome job with a lot of tips for us. You'd be hard-pressed to find a better company to work with to service your gas fireplace.

Dave evaluated the condition of both, made the regular gas fireplace easier and safer to use with only a few dollars extra for parts and cleaned and made the heating unit operable. He went over recommendations for watching for problems, explained what items might eventually need replacement, and gave advice about total future replacement necessities and requirements, even indicating that one unit should last as long as we live here if simply maintained. Except the fireplaces worked and the glass was actually brilliantly clean, you could not tell he had been there as everything was clean. Communication with his firm was quick, efficient, and an appointment was scheduled and a reminder call received. Call this guy now before it gets busy in the winter if you want some quality work to care for your unit(s) without pressure to buy anything you don't need. Cost was as advertised on their webpage with a discount for multiple units. The photo is of the heat unit installed in 1995.

I was really happy with the work performed! It took a while to get them out here because they were a bit backed up with work, but I wasn't in a hurry so it wasn't an issue for me.