Executive Remodeling

See above.

.

Stay away if you are looking for professional or prompt service. I had an appointment with Executive Exteriors to check out my project and give me an estimate for the project but I had a conflict and cancelled with over 24 hours notice and asked specifically to reschedule my appointment as I was interested in their services. The problems started here. The following day right before my scheduled appointment time I received a call confirming the appointment I had cancelled the day prior. I explained my situation and was very apologetic with the estimator and after she trash talked their companies internal communication we set up a new time 48 hours in the future. My new appointment day and time arrived and exactly at the time they were supposed to be arriving I received a call from the owner of Executive Exteriors Mike Sower. He apologized that his estimator had gone home sick that day so they needed to cancel the appointment. I questioned why they waited until the last minute to cancel my appointment and he blamed his estimator for not letting him know she was leaving early on the correct phone number. I told Mike what my impressions were of his business thus far but still gave him the benefit of the doubt and scheduled my third appointment for the following afternoon. He assured me that he was going to be personally involved and knock my socks off with quality services. The next day Mike didn't have the courage to call me and cancel. He simply sent me an email bowing out. Long story short... I had two appointments with this company that I adjusted my schedule to meet and both times at the last minute they cancelled. Their estimator and the owner himself both complained of internal employee communications. I have since found a much better company to do my work and am satisfied that I didn't continue my agony with this company. I can only imagine the issues that would have ensued if I actually hired them to do my project.

We hired Executive Exteriors to finish our basement. It was approximately 400 square feet, and it consisted of adding a bathroom and a living room. We signed the contract with them at the end of July with an approximate start date of August 13th. We never heard from them unless we emailed or called them, and when we tried to find out the start date (after August 13th had come and gone) they gave us excuses about signing other jobs, etc. They finally started in the middle of September. I realize that this was only a month later, however, we had to replace the furnace and A/C before they could start the job, so we rushed to have that done by August 13th. Plus, we cleaned everything out of our basement in preparation for the August start date, so waiting the extra four weeks without any communication from the company was extremely frustrating. Once the work started, we found out our original project manager had quit, so a new project manager had to come in and basically re-learn the extent and details of our project. In the interim we communicated with the owner of the company, Mike, since he was acting as the pseudo-project manager, however, the communication from Mike to our new project manager and to the other sub-contractors was extremely poor. There were many times when we came back to the house after a sub was working where it wasn't the way we wanted or what we had communicated to Mike originally. There were also many times when things we had discussed prior to beginning the job and were in our estimate would suddenly cost more than what we were led to believe. For example, Mike had decided to discount the electrical work $600 to cover a sub-panel that needed to be added because we were a little over budget. At the time, I was very appreciative of his flexibility and willingness to stay close to our budget, and still include important necessities. Then, once the work was actually being completed, I got a call from Mike saying that there will be no discount for the sub panel. He told me that he never would discount the sub panel work (even though it was in the original scope and estimate) and that it must have been a misunderstanding on my part... he then blamed it on the and quot;Estimatorand quot; Dave. As if that wasn't bad enough, he conference calls Dave and proceeds to ream out his employee with me on the line. The saddest part about this was that it wasn't Dave's mistake, it was Mike's. In the end, Mike ended up honoring the discount which is good because it was in the contract. Needless to say, Dave ended up leaving the company before our job was concluded. So, three people quit the company during our job (there was another person, the and quot;Interior Designerand quot; that quit as well). I don't know if all of these people were overworked because the owner was booking more jobs than he could manage or what, but it was definitely a chaotic and disorganized management group. There were also delays caused by Mike waiting to order doors or the correct supplies that caused the job to take longer than it should have. I was very disappointed with the selections available to us through EE's and quot;vendorsand quot;. When it came time to choose different trims, doors, and things of that nature, the selection was horrendous... probably because their only vendor was Home Depot. If HD didn't have it, Mike would ask us to go pick out and pay for whatever we wanted and he would credit our bill. Once again, it was very inconvenient and frustrating for us. The two main employees (Tim and Quinn) that completed our job were often times trying to find things to work on because they couldn't complete the scheduled task due to ineptitude by their management to get everything ordered and ready for installation. Tim (our and quot;project managerand quot;), was great, he communicated the best of anyone at EE and I wish the company had more people like him. Overall, Executive Exteriors finished our basement, and the end result is close to what we wanted. The workmanship by the people at the house doing the job was good, and the quality of the sub-contractors (e.g., electrician, plumber) was great. My main complaint was the lack of communication between EE and us, and EE and the people actually doing the work. This is the reason I would not recommend EE to people I know. I feel there are other companies that could do quality work without the hassles that we went through.

We are very satisfied with the installation and look of our replacement roofing. We have lots of landscaping around our house, and the crew took the necessary precaution to avoid any damage. Marco and his crew worked closely with us to understand our needs, and answered all of our questions. They were friendly and did an excellent job of picking up every day. The whole team worked with us to make sure we were satisfied! As with any remodeling, communication is key. I recommend spending the time to review all details such as materials used, special requests, timeframe, etc.

They have an unprofessional presentation. They do door to door sales. There was an eagerness to do the work at a low price and they also tried to contact me repeatedly to get my business.

I had a great experience with the. They cleaned up every day, gave me a daily progress report, and there were no hidden charges. They did a great job on my windows.

I called on a Wednesday. A company representative did not call me back until Thursday, and then left a voicemail that I could call him back to discuss a quote, but that he would be unavailable the rest of the day and to try him on Friday. My request stated we had an urgent ice dam situation. Given my "urgent" request and their web site's boast of a quick quote, I found his response quite lacking and unprofessional. It would have been fine for him to call back and say they were booked and couldn't accomodate an urgent request, as other companies did, but to wait a day, then call and tell me to wait another day to discuss a quote, well that's very poor. That's an indication that they don't take service seriously.