Executive Remodeling serves the Twin Cities area specializing in additions, kitchens, bathrooms, basements, roofing, siding, and windows. We are insurance restoration experts, and also offer custom 3d designs. The company is a small family owned business with a focus on systems, communication and craftsmanship. Each year Executive Remodeling gives back part of its profit to habitat for humanity, big Brothers big sisters, and various youth sports teams.
Executive was great from start to finish. Brad, our contact, was attentive and friendly throughout. He worked with my insurance company and made all paperwork smooth and painless. The crew arrived bright and early Saturday morning and completed the entire job before dark. The crew took the time to move any items out of harms way (ie: grill, patio furniture, etc.) and did a great job cleaning up. The new roof is a huge improvement to my houses appearance and value. I would recommend Brad and Executive to anyone!
Description of Work: Re-roofed my home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$10,000
Response from Executive Remodeling
Thanks for the review [Member Name Removed]. We enjoyed working with you and handling your insurance claim.
Mariah H.
08/2016
5.0
remodeling, home remodeling
+ 0 more
Executive Exteriors helped us transform our ugly 1970s kitchen into a modern dream kitchen. We met with several different contractors, before choosing Executive Exteriors and the biggest reason we chose Executive was because they were able to see our vision for our dream kitchen like no one else. We met several times with Mike Sauers from Executive Exteriors to come up with the design/layout and cost. Mike was quick to respond to our questions and to schedule a time to meet at our home. We were given digital pictures/layouts so we could envision what the kitchen would look like. Executive Exteriors helped us find a bank that would finance the project. The cost was a little more than we wanted to pay but we chose Executive because they had better ideas for our remodel than any other contractor that submitted bids and ideas and they responded in a more timely manner than many of the other contractors. Mike also gave us an added bonus to our project. At no extra cost, he had the wall between our kitchen and living room, partially opened up, to give us more light and an open feeling. This was not expected and was a nice surprise! From beginning to end, we were included in the project. We were provided an on-site project manager, Jon Olson, who communicated with us on a regular basis and who was also involved with the construction of the cabinets and detailed work. Jon did a lot of the work by himself and deserves a big Kudos. Any time we weren't sure about something or needed to make a change, Jon was our man! We were also very happy with the sub-contractors (plumbers, electricians, drywall) as they were very timely and kept our project on schedule and they did quality work. The entire project took about 8 weeks, which was ahead of the predicted 3 month time frame given to us in the beginning. We have been enjoying every minute in our new kitchen and our friends and family can't stop complimenting us on our wonderful, dream kitchen.
Description of Work: Complete Kitchen Remodel, including design/layout, planning and coordination of all the sub-contractors.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$43,000
Response from Executive Remodeling
We appreciate your feedback and are glad to hear you are enjoying your dream kitchen. . Please let us know if we can help you in the future with any projects.
Steve H.
08/2016
5.0
ceramic tile, plumbing, remodeling, home remodeling
+ 2 more
Both my salesman Gary and the workers on site did a great job of keeping me updated on what was going on with the project and they actually finished slightly ahead of schedule. I will definitely recommend Executive Remodeling to my friends.
Description of Work: Executive Remodeling updated and remodeled my out dated kitchen. They helped design a layout that used the space more efficiently. They replaced the cabinets, counter tops, flooring, and lighting and I'm very happy with the finished kitchen.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$37,000
Response from Executive Remodeling
Thanks for the review. We appreciate your feedback.
Lenny F.
07/2016
5.0
home remodeling, house painters
+ 0 more
Project went very smooth, the workers on site were knowledgeable and asked questions when needed. After the project was complete I sold the home and the buyers inspector commented on the quality of the remodel as well.
Description of Work: Complete renovation of the home inside and outside. Roof, windows, exterior paint, complete gut and renovation of bathroom and kitchen, basement finish including adding bathroom, hardwood floor refinish.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65,000
Response from Executive Remodeling
We really appreciate your review. Please let us know if we can help you in the future with any projects.
Jeffrey P.
07/2016
5.0
ceramic tile, countertops, electrician, plumbing, remodeling, home remodeling
+ 4 more
The remodel went well, It went really really well, the whole kitchen was done in fabulous fashion clean and tidy, new grantie counter tops, marble floors, the lighting and cabinets everything look amazing, A dream come true! They made sure that I was up to date on the project, and I knew what was happening, I had input and some changes along the way, which they were still happy to work with me on, and I can officially say im really happy with the service. I would like to say that when initially we started the remodel i was worried about turnaround time, but they got the job done before the deadline, so im very thankful for that. I also was excited kind of back and forth on my back splash for the kitchen sink area, When this came up, and I literally switched in the middle of construction, a new work order was drawn up and It was no issue for them to make changes necessary to get the job done, Im so picky when it comes to my home and im just happy that I chose the right company to get the job done!
Description of Work: Executive Exteriors did a really great job! I was surprised with the high quality work, my wife was very happy too, on time and professional, I knew with executive that the job would be done right the first time and that is exactly what happened.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$36,000
Response from Executive Remodeling
We are glad to hear you are enjoying your new kitchen. Please let us know if we can help you in the future with any projects.
Chris S.
07/2016
5.0
egress windows, replacement windows, home remodeling, basement remodeling
+ 2 more
The nicest owner I have ever met. Super talkative and well versed on the trades to get the job done. Whoever his Glass/Shower Door company was, was the best! We get compliments on it all the time
Description of Work: New Shower and Shower Door
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from Executive Remodeling
Thanks for the review. We really appreciate your feedback.
Wonderful, fast, efficient, and extremely well priced. We are proud of this area in our home A+++.
Description of Work: Tore down old, outdated and water damaged bathroom, laundry, and office area. Completely rebuilt - from the studs up. Beautiful plumbing, tile, finishing work. Provider flexible, dependable, and willing to solve problems - old house, unexpected barriers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$27,000
Response from Executive Remodeling
We really appreciate your review. Please let us know if we can help you in the future with any projects.
John D.
07/2016
5.0
electrician, home remodeling
+ 0 more
My kitchen was old and outdated. Mike Sowers from Executive Exteriors and Remodeling had a very creative vision for how my new kitchen should look. The conceptual drawings were excellent. He was head and shoulders above all other contractors I interviewed. Mike is a very easy person to work with. He is very responsive. Any questions or concerns I had were immediately addressed. The sub-contractors he used were very courteous and professional. They were punctual and always cleaned up after themselves. The remodel was estimated to take 8 to 10 weeks to complete, but was actually finished in 6 weeks. The finished product was exactly as it was envisioned. I couldn't be happier. I highly recommend this company!
Description of Work: Demo and complete remodel of kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$42,000
Response from Executive Remodeling
We appreciate your feedback. Please let us know if we can help in any way in the future with any projects.
Corey N.
06/2016
5.0
roofing, house painters
+ 0 more
Working with the salesperson was great! I was given multiple options and the costs associated with each. The price was right, fitting within my budget and within the timeframe that I needed the work to be completed. I had options for when I wanted the work to be completed and they made it work around my schedule. The crew was punctual, showing up right when they said they'd be there. Even though it was cold and a little rainy they were there and completed the entire job in about half a day. The cleanup was also great, leaving the property in the same condition as it was when they arrived and with no nails to be found from the demolition. The crew leader and salesperson (Brad) both followed up to make sure everything was completed to my satisfaction. I would definitely recommend using Executive Exteriors to anyone and will be using them again in the future should the need arise (for roofing, siding, or any other project). Thank you, I truly appreciate the work you guys did!
Description of Work: Executive Exteriors replaced my roof, vents, and painted existing stacks to match.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,200
Response from Executive Remodeling
Thanks for the feedback. Let us know if we can help on any other projects in the future.
Ryan A.
06/2016
5.0
remodeling, roofing
+ 0 more
The team at Executive Exteriors and Remodeling were quick to come out to the house and inspect the damage to my roof an give me a few different options on what they could do to repair and/or upgrade my roofing. Mike was very helpful with working with my insurance company to make sure I filed my claim correctly. After everything was done with the insurance his team was out at my house within a week and got both buildings done in 2 days (1 day for each building) I will Gladly use them again when doing more remodeling around the house.
Description of Work: They redid the roof on both my house and and out building
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,500
Response from Executive Remodeling
Thanks for the review. We enjoyed working with you and handling your insurance claim.
Christine T.
06/2016
5.0
ceramic tile, electrician, remodeling, home remodeling, interior painters, doors
+ 4 more
I served as the designer on my own project so I was very involved in the project and thus had the unique opportunity to spend a lot time with Mike and everyone at Executive Remodeling. Remodeling can be a very stressful time for families, but I really enjoyed the entire process. Even my kids were very interested in all the activity and wanted to know "everything" about all the professionals that worked on the project. I had some great professional relationships develop out of this project! At the end, it was a little bittersweet. On the one had we were glad to have our new bathrooms and mudroom, but we sort of missed everyone. One of the first reasons we choose Executive Remodeling over other companies was because they gave us a very reasonable price and they had a team of experts working on the project. Mike, the owner, has a very good relationship with his subcontractors, who were all top notch. I was able to be at home during the remodel and I had the opportunity to ask lots questions of each professional who came into our home. I had a great deal of confidence in each of the subs and the project manager. Everyone showed up when they were supposed to and they gave us great advice each step of the way. Furthermore, Executive Remodeling does a great job of managing expectations which is extremely important in keeping stress levels low and keeping the project moving along smoothly. Every project has a few unexpected issues. And our project was no exception, but we told beforehand that this was a possibility and then when it did happen, it really wasn't a big deal. It's a year later since Executive Remodeling finished up with our project and everything still looks great! We had a wonderful experience with this company and we'd choose them again.
Description of Work: Executive Remdodeling remodeled our kids' bathroom, built us a bathroom in the basement and did a partial remodel of our mudroom.
Rating Category
Rating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$60,000
Response from Executive Remodeling
Thanks for the review. We appreciate your feedback as well as your business.
All the projects went pretty well. I was able to utilize our front porch, during the Winter, with the floor insulated! The finished basement project looks good & we have had no problems to date.
Description of Work: Installed a new 1/2 wall in the finished basement, 2 new bock windows w/vents, added floor leveling cement in areas needed, & put in new carpet. Spray insulated the front porch floor & installed new flooring in the front porch.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$13,000
Response from Executive Remodeling
Thanks for the review. We appreciate your business.
Gerald E.
06/2016
5.0
siding
+ -1 more
Great. In 2 days they took my old siding off, replaced any rotten underlining then placed vinyl siding on the garage. They also replaced rotten trim around a window and wrapped all of the trim in aluminum. They also replaced a service door and caulked everything. All in all they did a great job. They had a dumpster brought in to take all of the old and scrap material away. I am planning on other projects and would definitely hire them again
Description of Work: Vinyl siding on my garage
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Cortney D.
06/2016
5.0
egress windows, plumbing, home remodeling, basement remodeling
+ 2 more
Our project was a big one! We began work on our project quickly with Executive Remodeling and finished our full demolition and remodel in just over 3 months. We worked closely with our project manager on design and style choices as well as the scheduling. The project remained on time and on budget and Executive was even able to help direct us to where we financed our project. We are very happy and satisfied with our basement project and have recommended them to several friends and family members already.
Description of Work: We had a partially finished basement that we wanted to completely transform into a new fresh space. Executive Remodeling was able to design and create a brand new family room, full bathroom, master suite, walk in closet, and laundry room. We had new HVAC, Electricity, plumbing, an egress window, framework, drywall, and built ins.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70,000
Response from Executive Remodeling
Thank you for your testimonial. Please let us know if we can help you on another project in the future.
Taag E.
05/2015
5.0
plumbing, roofing, siding
+ 1 more
Worked with Brad Harmon (1-651-755-1334),a sales consultant with Executive Exteriors. Brad did an expert job guiding us through all facets of the three projects we completed with Executive Exteriors. The scope of work, between all three projects, was extensive and time consuming. The work was completed in a timely manner with highly qualified contractors (really excellent) and exceeded my expectations in both price and quality of work.
Description of Work: Provider completed three contracts for me. 1. roof repairs on rental property due to ice damming 2. installed insulation and siding in personal home garage 3. replaced exterior siding and facia on my personal home
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$35,000
Laura U.
10/2014
5.0
home remodeling, plumbing, remodeling, roofing
+ 2 more
Our experience was very positive. Mike made sure everything was done in an expert manner and on a good timeline. I highly recommend their work.
Description of Work: We are having Executive Exteriors back because we really like the work they did for us a few years ago. We are now having the bathroom shower in our "powder room" taken out and replaced. Its a complicated job because the underlying floor settled, so the drain has to be rehhooked up. When we used this company before they took off and installed a new roof to our complete satisfaction, and remodeled our other 2 bathrooms. This was about a $13,000 project and we're very happy with the results.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Andrew M.
08/2014
5.0
replacement windows, roofing, interior painters
+ 1 more
Mike has an extensive network of contractors that he must put a lot of work into making sure that there is nothing but quality work that is done by them. From the window install guys to the roofing team to the interior painting crew even down to Mike's on-site supervisor, everyone was very professional, very curtious, very considerate to my property and always flexible with what I wanted done. Executive Exteriors is not the cheapest in town but I am a believer in you get what you pay for and Mike's focus is definitely on quality, not quantity. I would highly recommend using Mike and his team for any housing projects you have. Everything is done very professionally and he is always very thankful for your business.
Description of Work: It was a roof storm damage repair claim. I had the window wraps redone, the roof completely upgraded with architectural shingles Mike was able to get me a great deal on all new windows (16) while we were doing the upgrade. I know this was a simple and very easy job for Mike as they do MUCH larger projects than what I was doing.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$24,000
Response from Executive Remodeling
[member name removed], thanks for the review. We enjoyed working with you and handling your insurance claim and also giving you a majorly discounted upgrade on your windows.
M Catherine T.
07/2014
5.0
home remodeling, remodeling, woodworking, basement remodeling
+ 2 more
We set a time of 4:00 pm for them to come to our house. At 3:00 pm Trevor called and confirmed that he was coming out. We really appreciated that since the other company we called flaked out on us. Executive not only was able to come same day but double confirmed. My fiance got off work early and met him at the house. Trevor was already there waiting. He looked at the exterior and interior of our house. He really made us feel comfortable. We explained that we in no way were ready for high costs and repairs. With the wedding coming up we just could not do another stress filled situation. Trevor was really upfront and honest with us. He showed us where and how the water was coming in. He showed us a series of different options from a and quot;drain tile systemand quot; to a and quot;french drainand quot; and took the time to explain to us what they are and how they work. He explained that with a little and quot;probingand quot; he would be able to give us the best option. We really appreciated just getting information without feeling forced into a corner. The next day I got a call from Austin from Executive. He followed up to see if everything went well. He was very sympathetic to our situation and offered me information with their in house financing to make it easier for us. I thought that was really awesome that there was even an option. We ultimately did the quick fix for now and it appears to be working but we know that after the wedding we are going to call them and have them get us all squared away! These things never happen at and quot;goodand quot; times but it was perfect that we found and quot;greatand quot; people!
Description of Work: We purchased our home in 2013 and were so scared and disappointed when we found water coming into our basement! We called Executive Exteriors and Remodeling and spoke to Austin. He was very genuine and proactive with getting someone out to the house to help us.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Executive Remodeling
We appreciate your feedback. Please let us know if we can help in any way in the future with any projects.
Christina L.
07/2014
5.0
siding
+ -1 more
Great team to work with from start to finish. Mike the owner arrived to our appointment on time with a thorough list of choices. He asked the right questions to make sure we got exactly what we wanted at a price we could afford. He even helped us secure financing that made sense. The crew was very hardworking and professional. They did a great job and I would highly recommend giving them a chance to earn your business.
Description of Work: Removed old peeling siding and replaced with new maintenance free lifetime siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$15,000
Response from Executive Remodeling
[removed member and spouse name], thank you for the referral to your neighbor and for your business, it was a pleasure working with you.
Clayton E.
07/2014
5.0
home remodeling, remodeling
+ 0 more
We are in the beginning stages of starting our project and it has been a wonderful experience working with Executive. Mike and Trevor have made our process a pleasant experience. They have gone above and beyond our expectations. They are a dedicated and hard working team. They set up future appointments with us and brought samples to show us, without having to ask for them. They were well prepared. Both Mike and Trevor listened to our ideas, wants and concerns. They offered phenominal feedback to all of our questions and concerns as well. They were very creative with their ideas for our project.
Description of Work: EER has provided consultative work for our kitchen remodel. They were very thorough in their work and proactive in their steps. We appreciated all the hard work they put into the beginning consultations that we signed a contract with them for our remodel project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$75,000
Response from Executive Remodeling
[member name removed] thank you for your testimonial. I look forward to the open house at the completion of this project!
Beverly S.
06/2014
5.0
siding
+ -1 more
Executive did a great job with my siding project. They came through with the timeline that was promised and price that was unbeatable. My sales representative Brad was very knowledgeable and was not pushy in any way. Also, Darrah was a great, as their project manager, she kept me updated with all the details and the timeline. The employees are great, they really have a dedicated team of professionals to ensure that the job gets done the right way the first time!
Description of Work: Siding.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Response from Executive Remodeling
(Member Name Removed) thank you for your kind review and for keeping us busy. We appreciate the work!
David W.
05/2014
5.0
home remodeling, remodeling, woodworking
+ 1 more
The finished house is better than we planned and far exceeded what we had originally planned. The ideas Trevor had and the execution of those plans were both top notch. His suggestions about changing some flooring and cabinets turned out fantastic and look and will work better than our original plan. He made suggestions, but was in no way pushy about it-the choices were fully ours to make. He took care of a few details that we had overlooked telling him about in the first place, and he especially has been wonderful to work with. Overall, I couldn't be happier with how Executive Exteriors and Remodeling took care of our house. We were, frankly, pretty nervous about having to be gone while most/all of the work was being done. Due to the contact and updates (with pictures, often times) that we had with them, it was not painful at all. I hate writing reviews where I mark a company all A+ and glowing comments, but I have nothing to complain about here. This has really been great with them from start to finish. I would very confidently recommend them to anyone!
Description of Work: It started out that they were going to be helping us finish up a remodel that we were doing ourselves since we had to be out of town. We were very happy with their input and involvement to take over for us and finish it off. We ran into a snag when my wife and I had to leave earlier than expected. We had to ask them to do more than originally planned and still have it done as soon as possible. Trevor, our project manager, has been great at working with us on getting extra people on the job, staying in contact and keeping us up to date on the progress.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$20,000
Jennifer L.
05/2014
1.0
remodeling
+ -1 more
I had the worst possible experience with this and quot;company.and quot; The contractor overpriced every part of the work that was done - to the point that my insurance company refused to pay for the work without invoices from the subcontractors hired by the company. The company refused. While they argued I sat without a working kitchen for over four months. I finally got a lawyer involved and fired Executive Exteriors, still overpaying them for the work they claimed to have done just to be done with them. In the process of the four months, every sub (paint, drywall, demo, insulation, etc) either didn't do the job that was expected or created more damage to my home in the process.Finally, before my insurance company agreed to repairs at my house the contractor representing the company tried to sell me other things (you need to replace your bulging siding, you need a new roof, you need more insulation in your attic) - all the while telling me and quot;I can't guarantee it but the insurance company will pay for it....but they should because of the ice dam....and we offer financing if they don't.and quot; Absolute. Nightmare. Experience.
Description of Work: I hired this company remidiate water damage caused by an ice dam and rebuild the damaged areas of my house .
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$10,000
Response from Executive Remodeling
Customer's comment: "The contractor overpriced every part of the work that was done" Company response: The work was priced using an industry leading pricing tool that the insurance companies also use called Xactimate. The pricing was accepted by the insurance company. Customer comment: "My insurance company refused to pay for the work without invoices from the subcontractors hired by the company. While they argued I sat without a working kitchen for over four months." Company Response: We did indeed directly send subcontractor invoices to the insurance company for them to review. They argued the pricing which is done to industry standards using Xactimate pricing. For this reason the check was never sent to the customer and that's why the project was delayed. We cannot do a project without sufficient down payment for services. We asked if the homeowner was willing to provide a deposit out of pocket until they received the insurance monies to keep the project moving and they declined at their option. We did sympathize with our client that they were unable to secure a deposit. A good business cannot perform extensive work without sufficient deposit money. The customer's insurance company is what held up the process in this case. Generally the insurance company accepts our industry standard estimates written in Xactimate, in this case, the adjustor approved the estimate but the insurance company took very long to process the funds and would not deal with us directly even after written authorization was sent to them from the customer. This was a very unique situation and understood the frustration. Customer Comment: "I finally got a lawyer involved and fired Executive Exteriors, still overpaying them for the work they claimed to have done just to be done with them. In the process of the four months, every sub (paint, drywall, demo, insulation, etc) either didn't do the job that was expected or created more damage to my home in the process." Company Response: "This customer was happy at first, but then with the extensive wait time caused by delay in payment from insurance they became upset, as anyone would have as well. They "fired" us because they wanted to just get the job done and we were unwilling to order $7,000 in cabinets without a minimal deposit from the customer. (As part of our company policy) The customer discounted the amount she owed us substantially for work which had been completed. In response to the comment of “created more damage to my home in the process”… During demolition we needed to tear out additional drywall which appeared to be wet to ensure that the customer did not have a mold issue. We did this in the customer's best interest. Unforeseen issues are just the nature of the beast when doing water remediation and opening up walls. This was an exterior water intrusion that affected the interior space. Our client wanted to update their home along with the repairs. It would not be the right thing to do if we closed our eyes to the additional wet drywall and moved forward without taking action. Customer's Comment: "Finally, before my insurance company agreed to repairs at my house the contractor representing the company tried to sell me other things (you need to replace your bulging siding, you need a new roof, you need more insulation in your attic) - all the while telling me "I can't guarantee it but the insurance company will pay for it....but they should because of the ice dam....and we offer financing if they don't." Company Response: Our job is and always will be to make a professional assessment of the customer's home systems and recommend things that we see that are not up to par. The customer had inadequate ventilation and insulation in their attic system, and since we were working in that area, we suggested improvements, and offered to finance them as well, but in no way told the customer this is what they HAD to do. We wanted to make sure that all the options were explained to the client to include the fact that we were willing to finance them if monies were not readily available to them. Our assessment and offer was done with the best of intentions. The cabinets that the customer wanted were significant upgrades from what she originally had. We are of the opinion that when she was unable to get the insurance company to pay the difference, it was expected of us to “convince the insurance agency” or we pay the difference. We responded to this customer's emergency response request in a very timely manner having someone out to do the emergency clean up right away. Our estimate negotiation with the insurance company took a little bit of time, but ultimately we fought to get additional items that, in our opinion, were due to the customer in order to fully repair the project. The reason we were asking for a larger scope is to get the customer what they deserved. She understood that. The insurance company’s lack of ability to process this fair and reasonable request to send out the additional money needed to order new cabinets is what held up the process. We ended up settling for less money than we were owed, and we were short changed in the end. We strive to please every customer, every time, but the reality is that you can't please everyone 100% of the time. We understand that your home is extremely important and we take pride in the work we complete. This was a high stress situation for our client and we genuinely did all that we could to do the right thing. At the end of the day it is more important that our clients are happy then it is for a few extra dollars
danny L.
10/2013
2.0
home remodeling
+ -1 more
Now that the project is complete, I should start by saying I am very happy with my bathrooms. That being said, the process was not easy at all. Mike was very difficult to communicate with, his availability was challenging, and he missed our communicated deadline significantly (I was guaranteed everything would be done before a New Years Eve party, but his workers weren't out of my house until late January). There were also issues with getting the needed hardware to my house. By the end, we finally just agreed that he would write me a check for the parts that never arrived for one of the showers and I had to coordinate that installation on my own. Again, to be fair, I am happy with the finished product, but I would not use Executive Exteriors again. The difficult communication and missed deadlines made the process way more difficult than I expected. I'm certain there are contractors that would outperform what I experienced.
Description of Work: I hired Executive Exteriors to remodel one master bathroom, remodel one shower in a 2nd bathroom and do some minor work in a 3rd bathroom.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
2.0
responsiveness
2.0
punctuality
1.0
$30,000
Jeanne F.
08/2013
4.0
doors, remodeling, home remodeling
+ 1 more
I did not contact them. He was a little pushy. They contacted me. He called within 2 days of the time I was starting the full process and I wasn't reluctant to use him since I hadn't made the initial contact but then I looked him up on the list and he was fine. He had enough good ratings. So I agreed to have him come out and he was very aggressive ever since. He came out right away and he called me every day to see whether I was going to use him or not and I said no and I was waiting on the other bids to come in and he called in between there. I think his estimate of the time that it would take was not feasible but he was going to have it done in a short period of time and I was a little leery of what he said. He certainly was persistent and it was kind of off putting. He was very responsive. He came in on time. They came when they said they were going to be there.
Description of Work: Executive Exteriors gave me a quote to change a door and make a window into the doorway, add a shower to a half bath and move the laundry into the half bath.
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Service Categories
Kitchen and Bath Remodeling,
General Remodeling,
Basement Remodeling,
Roofing,
Siding,
Decks and Porches
FAQ
Executive Remodeling is currently rated 4.4 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 4:00 PM
Tuesday: 8:00 AM - 4:00 PM
Wednesday: 8:00 AM - 4:00 PM
Thursday: 8:00 AM - 4:00 PM
Friday: 8:00 AM - 3:00 PM
Saturday: Closed
Executive Remodeling accepts the following forms of payment: Check