DSS EXTERIORS

This was not a good experience. DSS Exteriors are insurance storm chasers. They negotiate with the insurance companies, asking for more and more money. They employ low wage workers to do the job. The representative from DSS I was working with was fired while my job was being completed. The new representative had anger management problems Unknowingly I signed an agreement with DSS that included a section that stated that I would pay damages should DSS be fired before the entire job or items listed in the insurance claim was completed. My insurance claim covered damage from hail for the following. -Roof -Siding - sand and repaint -Skylight. DSS roofed my house. I was displeased with the communication on their part, their response to my questions, and the feeling that no one was in charge or giving me information about my project. DSS asked for more money for sanding and repainting from my insurance company. They used a false quote written up by a company representative claiming that there was $$ necessary for lead removal on the house. I contacted the painter on the bid, he said that a representative from DSS just used his letter head and wrote up the receipts himself. I paid for the repainting of the house myself, never using the portion of the funds gotten inappropriately by the false bid. DSS took me to small claims court in order to win damages on the painting work not done ($$ from the fictitious painting bid). At first when I fired them they tried to charge me 2/3 of the work left on the house. In court, their representative, Jim Krema, stated that I was trying to commit insurance fraud. I guess I have no experience with the bad side of people, because I was so shocked by the lies that I failed to represent myself and ended up paying them $900 dollars to cancel work that they had lied about in order to get more money from my insurance company. My house is repainted a beautiful blue. I paid for it myself. The roof is okay. If you are thinking of using DSS Exteriors I would look elsewhere. If you do use them, DO NOT SIGN THE SERVICE AGREEMENT. If you do, you cannot fire them for ANY REASON, or you will end up in court.

They did an excellent job. The inside and outside of our home looks beautiful since they completed the work. We were very happy with them. They put in new windows and an entryway, and it is just excellent work.

Didn't read the headings. See above.

Steven Long was very trustworthy and when I do get a new roof he will be the one I call. DSS Exteriors are the only roof contractor in Minneapolis, to my knowledge, that carry the Malarkey roof shingles and it is a very high quality shingle that is quite hail resistant.

The roof itself is OK, but the overall experience left a lot lacking. My dad secured their services (for our home as well as his) after speaking to a representative on the phone, as he is presently our landlord. They delayed appointments to select materials because they had other customers in the area who rescheduled on them. We had to pursue them in order to get them to complete the project at the property I live at, and I believe they still have not installed the roof on my parents house. They try to get all the money up front, yet fail to deliver service and will often not return or answer calls. I am giving them a D as the quality of the work is decent, but pretty much everything else is lacking. Also, according to their own site, they have over 20 years experience, but the company was only established in 2004. I'm suspecting they made the price they charged at the end match the insurance estimate to get the full amount.