DORNICK CONSTRUCTION

THE OWNER, JOHN DORNICK, WAS GREAT - HELPED ME DESIGN THE SPACES AND SUGGESTED GREAT FEATURES I HADN'T THOUGHT OF. HE KEPT ME APPRISED OF THE COST OF EVERYTHING AND MADE SURE THERE WERE NO SURPRISES ON MY INVOICE. THE WORK WAS DONE PRIMARILY BY HIS EMPLOYEE JAKE - WHO DID AN AMAZING JOB. JAKE AND THE OTHER GUYS (RICK AND MIKE) KEPT THE SPACE CLEAN, WERE ALWAYS POLITE, PLEASANT TO HAVE AROUND, AND WERE VERY PRECISE IN THEIR WORK . THE ATTENTION TO DETAIL WAS IMPRESSIVE AND NOTHING WAS OVERLOOKED. AS I WORK NIGHTS, THEY ALSO STARTED THEIR DAY A BIT LATER TO LET ME GET MORE SLEEP - VERY THOUGHTFUL. I WOULD DEFINITELY USE THIS COMPANY AGAIN.

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JUST A NOTE TO ALL CONTRACTORS: IF YOU CANT DO THE JOB, OR JUST DONT WANT TO, IT IS BEST TO LET YOUR CUSTOMERS KNOW THIS. FAILING TO RETURN PHONE CALLS AND NOT FOLLOWING THROUGH ON ESTIMATES REFLECT BADLY ON YOUR COMPANY.

THEY WERE EXCELLENT. HE WAS GREAT SO WE ENDED UP EXPANDING OUR PROJECT FROM A SMALLER JOB TO A VERY LARGE ONE. THE WORKERS WERE REALLY GREAT. HE GAVE US A QUALITY KITCHEN AT A GOOD PRICE.

NEVER SHOWED FOR FIRST ESTIMATE AT OUR HOME,,,,,,I CALLED HIM AND HE RESCHEDULED....CAME TO NEW APPOINTMENT... NEVER RETURNED A FINAL ESTIMATE OR PHONE CALL. NEEDLESS TO SAY, WE DID NOT USE HIS SERVICES.

BEFORE WE STARTED, WE TALKED A LOT AND JOHN CAME UP WITH A SOLID PLAN TO DEAL WITH THE PROBLEMS THAT THEY MIGHT FIND WHEN OPENING THE WALLS OF OUR OLD HOUSE. WHEN PROBLEMS DID ARISE, JOHN ALERTED US EARLY AND PROVIDED OPTIONS TO DEAL WITH IT. THEY STAYED IN TOUCH THROUGHOUT THE PROJECT. THEY FOUND CREATIVE WAYS TO CREATE STORAGE SPACE IN THE SMALL UPSTAIRS BATH.

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HOWEVER, THE MESSAGE LEFT ON OUR ANSWERING MACHINE INCLUDED A PHONE NUMBER THAT DID NOT HAVE ANY KIND OF ANSWERING MACHINE ATTACHED TO IT, FORCING ME TO CALL CONTINUALLY OVER SEVERAL HOURS UNTIL SOMEONE ANSWERED. THE APPOINTMENT WAS RESCHEDULED, THOUGH THE REPRESENTATIVE WITH WHOM I SPOKE, THE SAME ONE WHO LEFT THE MESSAGE ON MY MACHINE, DID NOT SEEM TO RECALL CONTACTING ME. WHEN THE TIME CAME FOR THE APPOINTMENT, NO ONE FROM DORNICK CAME TO OUR HOME, AND THERE WAS NO PHONE CALL EVER TO EXPLAIN WHY OR RESCHEDULE AGAIN (THIS OCCURRED IN MAY). MY HUSBAND, WHO IS PAID HOURLY, LEFT WORK EARLY TO MEET WITH DORNICK, RESULTING IN LOST WAGES.

IN THE PROCESS OF DOING ONE JOB, HE MESSED UP A SLIDING DOOR AND HAS NEVER COME BACK TO FIX IT.

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