Craftsmen Home Improvements Inc

I LEFT A MESSAGE WITH THE ANSWERING SERVICE. RECEIVED A CALL BACK THE NEXT DAY SAYING THEY AREN'T INTERESTED IN ANY MORE DECK BUSINESS.

THEY WERE THE BEST CONTRACTOR THAT I HAVE EVER DEALT WITH. THE SALES GUYS, CUSTOMER SERVICES GUYS AND WORKERS WERE FABULOUS. ALL AROUND EXCELLENT.

SERVICE WAS TIMELY AND REASONABLY PRICED. THE COMPANY IS BIG ON CUSTOMER SERVICE AND THEY STAND BEHIND THEIR GUARANTEE. I HAD TO HAVE THEM BACK TWICE TO MAKE A COUPLE CHANGES AND THEY RESPONDED PROMPTLY. I ALSO REQUESTED LONG DECK BOARDS (20 FEET) AND THEY WERE ABLE TO SUPPLY THEM.

PHENOMENAL! ONE OF THE MOST OUTSTANDING CUSTOMER CARE COMPANIES I'VE SEEN IN THIS TYPE OF BUSINESS. ERIK EXPLAINED ALL OF OUR OPTIONS AND WAS VERY FLEXIBLE TO WORKING WITH OUR SCHEDULE. DAN WAS RESPONSIVE TO EVERY CUSTOMER NEED (HE CALLED US TO MAKE SURE THINGS WERE TO OUR SATISFACTION). THE WORKERS WERE PUNCTUAL AND WORKED HARD (DESPITE CONSISTENT RAIN DOWNPOURS THROUGHOUT THE JOB). EVERYTHING WAS THOROUGH - WE NOW HAVE PEACE OF MIND ABOUT HOW OUR HOME EXTERIOR WILL HOLD UP. NOT THE LEAST EXPENSIVE QUOTE, BUT AFTER THOROUGHLY RESEARCHING SEVERAL COMPANIES, THEY REMAINED OUR TOP CHOICE. THEY DID REMAIN COMPETITIVE - YOU GET WHAT YOU PAY FOR. WE WILL HIRE THEM TO REPLACE OUR ROOF, FRONT DOOR AND DECK WHEN TIMING IS RIGHT FOR US.

THE WORK ARRANGED FOR AND PERFORMED BY CRAFTSMAN MET OR EXCEEDED OUR EXPECTATIONS IN EVERY REGARD. THE WORK WAS WITHIN THE COSTS ESTIMATED. THE WORKMEN WERE COURTEOUS AND COMPETENT. AFTER MANY BAD EXPERIENCES WITH CONTRACTORS, WE WERE SO PLEASED TO FIND SOMEONE WHO NOT ONLY DID THE WORK WE ASKED FOR BUT THOUGHT CREATIVELY ABOUT HOW TO DO IT, MAKE IT LOOK NICE AND BE FUNCTIONAL. IN ADDITION, THIS IS THE FIRST TIME I CAN REMEMBER (WE'VE BEEN REMODELING VARIOUS THINGS FOR 20 YEARS!) THAT THE CONTRACTORS DID GOOD WORK AND DID GOOD FINISHING WORK. THIS COMPANY RESPECTED OUR SCHEDULES AND WORKED HARD TO PLEASE US. I WOULD RECOMMEND THEM TO ANYONE!

TIMELY COMPETITIVE BID FROM ERIC DAHLEN, SALESMAN FOR THE COMPANY. HE WAS VERY PERSONABLE, QUICK TO ADJUST HIS NUMBERS FOR VARIOUS OPTIONS DISCUSSED AND ALSO INSTRUMENTAL IN HELPING US RECOVER HAIL DAMAGE FROM OUR INSURANCE COMPANY. THIS INCLUDED WORKING WITH OUR ADJUSTER TO COME UP WITH A FINAL NUMBER AGREEABLE TO ALL. WE WERE SCHEDULED IMMEDIATELY AND WORK COMMENCED WITHIN A WEEK OF OUR FINAL AGREEMENT AND INITIAL DOWNPAYMENT. DAN BYDLON WAS OUR PROJECT COORDINATOR AND CUSTOMER SERVICE GUY. HIS 3 MAN CREW WORKED DILIGENTLY, INCLUDING SATURDAY, AND FINISHED THE JOB IN ABOUT 4 DAYS. EXCELLENT WORK AND A GREAT LOOK! EVERYTHING WENT SMOOTHLY FROM THE INITIAL DROP OFF OF THE LARGE WASTE BIN EARLY ON THE FIRST DAY TO FINAL SIGN OFF BY THE CITY INSPECTOR. THIS INCLUDED SUPERVISING THE WORK CREW(WHICH NEEDED VERY LITTLE DIRECTION), LINING UP SUBCONTRACTORS TO REPLACE OUR DOWNSPOUTS, COVER OUR GUTTERS AND OBTAIN REQUIRED PERMITS AND APPROVALS FROM THE CITY.

OVERALL A VERY POSITIVE EXPERIENCE. SALESMAN DID A GOOD JOB OF EXPLAINING THE BENEFITS OF THE GORELL WINDOWS. INSTALLERS WERE GREAT TO WORK WITH. I STAYED HOME TO DO SOME PROJECTS WHILE THEY WERE THERE. THEY DIDN'T SEEM TO HURRY, BUT THINGS WERE DONE QUICKLY. ALL MESSES WERE CLEANED UP AND THE GUYS WERE ON TIME AND ANSWERED ANY QUESTIONS I HAD. THE FACTORY SENT THEM THE WRONG SASH FOR PATIO DOOR (LEFT HAND VS RIGHT HAND). MANAGER CALLED TO SAY THEY WOULD NOT INVOICE THE REMAINING PRICE UNTIL NEW SASH IS INSTALLED. AS I SAID, A POSITIVE EXPERIENCE START TO FINISH.

IT WAS EXCELLENT I WILL DEFINITELY USE THESE GUYS AGAIN. DAN HAD A GREAT TEAM THAT CAME OUT AND GOT THE JOB DONE WITH A HIGH QUALITY OF WORK. I AM VERY PLEASED WITH HIS COMPANY.

ERIK CAME OUT TO OUR HOUSE TO SIGN THE CONTRACT, WHEN IT WAS CONVENIENT FOR ME. THE WORK STARTED ON TIME. THEY HIRE SUBCONTRACTORS TO DO THE WORK. THE GUY THAT WORKED ON OUR DECK WAS A PERFECTIONIST. IT LOOKS GREAT AND IT WAS DONE ON TIME. OUR EGRESS WINDOW STARTED ON TIME AND DID HAVE TO HAVE SOME ADDITIONAL WORK DONE, DUE TO THE CITY OF BURNSVILLE CODES. WHICH WAS FINE. BUT, THEN THE SUBCONTRACTOR WANTED TO DRAIN TILE THE WINDOW WELL. I TOLD HIM ''NO'' AND HE STALLED ON GETTING BACK TO FINISH THE JOB. ONLY 1 WEEK DELAY. OUR SLIDING GLASS DOOR WAS A CUSTOM ORDER AND IT CAME IN AHEAD OF SCHEDULE AND WAS COMPLETED ON TIME. EVERY EFFORT WAS MADE BY CRAFTSMEN TO MAKE SURE THE JOBS WERE DONE ON OUR TIME SCHEDULES, MEANING WHEN WE WERE OFF FROM WORK. CRAFTSMEN CALLED US SEVERAL TIMES TO MAKE SURE WE WERE HAPPY WITH THE WORK, SERVICE, ETC. THAT IMPRESSED US A LOT. THERE WAS A SMALL MISCOMMUNICATION ON A SMALL EXTRA CHARGE ON OUR FINAL BILL, BUT IT WAS REMOVED, NO QUESTIONS ASKE

WE CHOSE ANOTHER ROOFING COMPANY BECAUSE THE OWNER HIMSELF DOES THE ESTIMATING AND HIS KNOWLEDGE OF ROOFING WAS A BIT GREATER. HIS BID WAS A SLIGHTLY BETTER VALUE THAN CRAFTSMEN BUT NOT BY MUCH. BOTH BIDS WERE PRETTY CLOSE TO ONE ANOTHER.

THEY WERE REALLY GOOD ABOUT GETTING BACK WITH US AND KEEPING US UPDATED AS TO WHAT WAS GOING ONE. THEY WERE VERY CONSCIENTIOUS AND DID VERY HIGH QUALITY WORK. THEY WERE VERY FRIENDLY PEOPLE TO WORK WITH. IT WAS A VERY GOOD EXPERIENCE AND THEIR WORK LOOKS VERY NICE.

WE CAN'T SAY ENOUGH GOOD THINGS ABOUT THIS COMPANY, BOTH ABOUT THE SUPERIOR QUALITY OF THEIR WORK, THE DEMEANOR & PROFESSIONALISM OF ALL THE EMPLOYEES WITH WHOM WE CAME IN CONTACT. MY HUSBAND & I NORMALLY DO OUR OWN WORK & ARE PRETTY GOOD AT IT. AS SUCH, THE BAR FOR THE RARE CONTRACTED JOB IS SET VERY HIGH. THESE FOLKS EASILY CLEARED THAT BAR CONSISTENTLY. ERIC THE SALESMAN PROMISED US "ANAL ATTENTION TO DETAIL" - WINDOW INSTALLATION WIZARD JIM & SIDING EXPERT DENNIS DELIVERED ON THAT PROMISE, & DAN THE GO-TO GUY PROVIDED CONSISTENT, RESPONSIVE CUSTOMER SUPPORT. FURTHERMORE, THESE GUYS WERE A DELIGHT TO MEET & IT WAS A PLEASURE HAVING THEM IN OUR HOME. WE ARE THRILLED WITH THE EXCELLENT, SPECIALIZED SERVICE THEY EACH PROVIDED, AND CAN RECOMMEND THEM WITHOUT HESITATION. JOB 2: THIS WAS OUR SECOND EXPERIENCE WITH CHI, & WE WERE AS DELIGHTED THIS TIME AS WE WERE AFTER THEIR FIRST JOB FOR US. WE LOVE THESE GUYS, WILL HIRE THEM AGAIN, AND RECOMMEND THEM WITHOUT HESITATION. THEY'RE PROS.

DISAPPOINTMENT. I HAVE HAD A NUMBER OF ESTIMATES ON PROJECTS. LESS THAN HALF HAVE GIVEN A WRITTEN ESTIMATE. SOME SAY THEY WILL DO SO AND DON'T, OTHERS JUST DISAPPEAR.

THEY WERE VERY INFORMATIVE AND COURTEOUS AND HELPFUL. BECAUSE IT WAS OUTSIDE OF THEIR SERVICE, THEY DIDN'T GET THE JOB.

JOB 2: WARRANTY WORK: THERE WAS COLD AIR COMING IN AROUND THE FRAMING OF MY NEW BAY WINDOW DURING THE MOST BITTER COLD OF WINTER. BOTH THE REPRESENTATIVES OF THE WINDOW COMPANY AND THE INSTALLER CAME TO MY HOME PROMPTLY TO ASCERTAIN THE PROBLEM. THE INSTALLER, JIM, TOOK APART THE FRAMING OF THE NEW WINDOW TO FIX THE PROBLEM. AS WAS MY EXPERIENCE THROUGHOUT THE WHOLE CONTRACTING PROCESS WITH THIS COMPANY, DAN WAS VERY HELPFUL AND FOLLOWED THROUGH ON EVERY DETAIL. WHILE JIM WAS HERE TO WORK ON THE WINDOW PROBLEM, HE ALSO HELPED ME WITH A COUPLE OF OTHER PROBLEMS THAT WERE NOT HIS RESPONSIBILITY BUT WERE RELATED TO THE CONSTRUCTION. ONCE AGAIN, I CANNOT RECOMMEND THIS COMPANY HIGHLY ENOUGH FOR THEIR WORK AND THEIR FOLLOW-THROUGH.

WORKING WITH CRAFTSMAN WAS A GREAT EXPERIENCE. JIM, JOHN, DENNY AND GERARD ALL DID EXCELLENT WORK. ALTHOUGH THINGS PROGRESSED SLOWLY, DUE TO WEATHER AND SOME MISCOMMUNICATION AT THE BEGINNING, OUR CONTACT PERSON AT CRAFTSMAN, DAN, ALWAYS KEPT US INFORMED AND CHECKED IN FREQUENTLY TO MAKE SURE THINGS WERE GOING WELL AND THAT WE WERE HAPPY WITH THE WORK. THEY ALWAYS TOOK THE TIME TO EXPLAIN WHAT THEY WERE DOING AND WHY, WHICH I REALLY APPRECIATED. I HIGHLY RECOMMEND THEM AND WOULDN'T HESITATE TO USE THEM ON OTHER PROJECTS.

MY EXPERIENCE WAS GREAT. WATCHING THE CRAFTSMANSHIP AND KNOWLEDGE IN DOING THE DIFFERENT LEVELS AND STAIRCASE WAS INCREDIBLE. WHEN THE JOB WAS FINISHED I SAT BACK IN THE CHASE LOUNGE AND ENJOYED THE DAY. THE MATERIALS RECOMMENDED WERE THE BEST. I WAS A LITTLE UNSURE BECAUSE I HADN'T HEARD OF THE NEW PRODUCTS AVAILABLE, DAN'S ADVICE PROVED TO BE THE RIGHT. I WOULD NOT CHANGE A THING. SIMPLY PUT, IT'S WONDERFUL!

MY HOUSE HAS NEVER LOOKED BETTER. BEFORE THE NEW SIDING WAS INSTALLED MY WALLS WERE WARPED AND UGLY. THE NEW INSTALLATION FIXED ALL MY PROBLEMS. I FEEL LIKE I AM LIVING IN A BRAND NEW HOME. I MADE ONE MISTAKE, I SHOULD HAVE HAD CRAFTSMEN INSTALL NEW PATIO DOORS AT THE TIME. I WILL HAVE THEM BACK TO FINISH THE DOORS AT A LATER DATE.

DAN BYDLON AND STAFF WERE ESPECIALLY PLEASING TO WORK WITH. IN NOVEMBER WE INSTALLED NEW CARPETING ON OUR 4 SEASON PORCH. IN ORDER TO INSTALL THE CARPET WE HAD TO MOVE THE HOT TUB AND STAND IT UPRIGHT IN THE KITCHEN AREA. OUR PLANS WERE TO BUILD A DECK AND MOVE THE HOT TUB OUTDOORS. THE PROBLEM WE ENCOUNTERED WAS THAT WE COULD NOT FIND A BUILDER WILLING TO BUILD AN OUTDOOR DECK IN MID-NOVEMBER. MEANWHILE THE HOT TUB WAS STILL PARKED IN THE MIDDLE OF THE KITCHEN AREA. FINALLY I PLACED A CALL TO CRAFTSMEN, TOLD THEM MY PREDICAMENT, ASKED IF WAS TO LATE BUILD AN OUTDOOR DECK (IT WAS NOW EARLY DECEMBER). WITHOUT HESITATION THEY SAID YES. THE BUILDERS STARTED WORK WITHIN TWO WEEKS. BY CHRISTMAS, WE HAD A BRAND NEW 16X15 CEDAR DECK WITH A JACUZZI ON TOP OF IT. THANK YOU DAN BYDLON AND ALL YOUR STAFF AT CRAFTSMEN HOME IMPROVEMENT. THAT WAS A WONDERFUL CHRISTMAS PRESENT.

THE CREW WAS HARD WORKING AND DID A GOOD JOB. DAN, WHO WE DEALT WITH, WAS VERY HELPFUL AND RESPONDED PROMPTLY TO ANY CONCERNS. BECAUSE OF THE TIME OF YEAR WHEN THIS WAS DONE, CERTAIN TASKS COULD NOT BE COMPLETED. THESE TASKS WILL BE DONE WHEN THE WEATHER WARMS UP. TO REFLECT THIS REALITY DAN SUGGESTED THAT WE HELD BACK AS MUCH OF THE FINAL PAYMENT WE FELT WAS FAIR. THIS WAS DONE, I HAVE NO WORRIES THAT THE REMAINDER WILL BE DONE IN A TIMELY MANNER WHEN THE WEATHER PERMITS. ALL IN ALL I WOULD NOT HESITATE TO USE THEM AGAIN OR RECOMMEND THEM.

GOOD PRODUCT-GOOD JOB OF INSTALLATION-PRETTY EXPENSIVE--ABOUT $175 PER WINDOW

MY EXPERIENCE WAS VERY POSITIVE. I WOULD RECOMMEND CRAFTSMEN TO ANYONE WHO WANTS A QUALITY JOB PERFORMED BY A PROFESSIONAL COMPANY. DAN BYDLON WAS VERY RESPONSIVE AND A PLEASURE TO WORK WITH. DENNIS AND HIS CREW DID A BEAUTIFUL JOB AND WE ARE VERY PLEASED WITH THE WORK.

DAN WAS EXTREMELY PROFESSIONAL AND THOUGH HE COULDN'T HELP ME, HE GAVE ME SOME GOOD ADVICE. DAN WAS HONEST WITH ME

ERIC WAS VERY PLEASANT AND HELPFUL. HE SPENT A LONG TIME GOING OVER THE AREAS WE NEEDED FIXED AND PROVIDED A THOROUGH ESTIMATE. WE DECIDED TO HIRE A DIFFERENT COMPANY BECAUSE THEIR BID WAS LOWER. WE WILL HAVE CRAFTSMEN OUT AGAIN TO SUBMIT BIDS ON OTHER WORK WE NEED DONE.

I WAS VERY PLEASED WITH THE WORK THE CRAFTSMEN DID. THEIR BID WAS VERY COMPETITIVE. THEY WERE VERY PROFESSIONAL THROUGH THE PROCESS FROM SALES, TO CONSTRUCTION, FINAL CLEANUP AND ADDRESSING ALL ISSUES WITH THE CONSTRUCTION. DAN IS COGNIZANT OF THE IMPORTANCE OF ANGIE'S LIST TO HIS BUSINESS AND WANTS TO MAKE SURE THE CUSTOMER IS PLEASED WITH THEIR WORK. CONSEQUENTLY HE FOLLOWED UP PERIODICALLY ASKING IF I WAS SATISFIED WITH THE WORK SO FAR. THIS PREVENTS MINOR ISSUES FROM GROWING INTO LARGER ONES. WE HAVE HAD MANY COMPLIMENTS FROM OUR NEIGHBORS ON THE NEW LOOK OF THE HOUSE.