Craftsmen Home Improvements Inc

ERIC WAS VERY POLITE AND WHEN THE JOB WAS DONE THE ATTIC WAS A MESS. I HAD HIRED SOMEONE TO CLEAN IT UP AND ERIC SAID HE WOULD CLEAN IT. THAT WAS ABOVE AND BEYOND THE CALL OF DUTY. THEY WERE LATE COMING THOUGH THEY DID CALL TO INFORM ME. THEY WERE REALLY FAST AND DID THE JOB IN TWO DAYS.

THE BEST THING TO REFER TO IS THE MAJOR HAIL STORM THAT BLEW THREW THE AREA AND SHREDDED THE SIDING ON NEIGHBORING HOMES, MY SONS WITH STOOD THE TEST. WHAT GREAT CRAFTSMANSHIP AND PRODUCT QUALITY. THE CREW WAS VERY PROFESSIONAL AND FINISHED THE JOB WITHIN THE SCHEDULED TIME ALLOTMENT.

JIM DID A GREAT JOB EXPLAINING EVERYTHING THAT HE DID, HIS WORK WAS EXCELLENT!!

I INQUIRED VIA E-MAIL AND RECEIVED A NEXT DAY RETURN PHONE CALL. VERY PROMPT. ERIC WAS VERY HELPFUL AND ACTUALLY RECOMMENDED A COMPANY THAT SPECIALIZES IN REPLACEMENT STORM WINDOWS THAT HE SUGGESTED WOULD BE A BETTER VALUE FOR ME. HE DIDN'T HAVE THE COMPLETE INFORMATION ON THE COMPANY, SO HE CALLED ME BACK AND LEFT A VOICE MAIL MESSAGE WITH THE COMPANY NAME AND COMPLETE CONTACT INFORMATION. VERY IMPRESSIVE. I WILL DEFINITELY THINK OF CRAFTSMEN HOME IMPROVEMENTS FOR MY FUTURE NEEDS.

ALL COMPANIES SHOULD BE LIKE CRAFTSMEN. THEY TRULY LIVE UP TO THEIR NAME AND HAVE GREAT CUSTOMER SERVICE. EVERYONE WE WORKED WITH WAS PROFESSIONAL AND PROMPT. ERIC THE SALESMAN WAS INFORMATIVE, HONEST AND NOT PUSHY, AND HELPED US DETERMINE WHAT WAS BEST FOR OUR HOME. THOUGH THEIR ESTIMATE WAS SLIGHTLY HIGHER THAN OTHERS, WE WENT WITH THEM BECAUSE OF ERIC, ANGIE'S LIST FEEDBACK, AND THE FACT THAT THEY DIDN'T SUBCONTRACT OUT THE JOB. THERE WAS AN ISSUE WHEN THEY MATCHED THE WOOD STAIN AND IT ENDED UP BEING LIGHTER IN SOME OF THE ROOMS. WITHOUT US EVEN ASKING, DAN THE OWNER CALLED AND SAID THEY WOULD REPLACE THEM IF WE WERE NOT HAPPY WITH THE STAIN. UNFORTUNATELY, IT WAS OFF AND HE RUSH ORDERED NEW WINDOWS. WITHIN A FEW WEEKS, NEW WINDOWS WERE STAINED (WITH THE CORRECT MATCH) AND REPLACED. JIM THE PAINTER AND JIM THE INSTALLER ARE TRUE CRAFTSMEN AND PERFECTIONISTS. WE WOULD RECOMMEND THEM TO ANYONE AND WOULD HIRE AGAIN!

EVERYONE CONNECTED WITH CRAFTSMEN, FROM ERIC, THE SALESPERSON, TO DAN, THE OWNER, TO JIM, THE DOOR GUY, TO THE ROOFERS, WAS TOP NOTCH. I CANNOT SAY ENOUGH ABOUT THEIR DEDICATION AND EXPERTISE. AFTER SEVERAL HORRIBLE EXPERIENCES WITH CONTRACTORS (NOT CHOSEN FROM ANGIE'S LIST), THIS ONE HAS RESTORED MY FAITH. THE JOB SITE WAS KEPT VERY CLEAN, DAN ALWAYS TOOK MY PHONE CALLS WITH QUESTIONS, AND JIM SPENT COUNTLESS HOURS MAKING SURE OUR DOORS WERE INSTALLED CORRECTLY. I CANNOT RECOMMEND CRAFTSMEN HIGHLY ENOUGH.

VERY GOOD. DID NOT TRY TO OVERSELL US ON WORK WE DID NOT NEED.

I WAS VERY SATISFIED WITH THE WORK CRAFTSMAN DID AND WOULD USE THEM AGAIN IN THE FUTURE. THEY ARE A VERY PROFESSIONAL COMPANY.

VERY QUICK TO SCHEDULE AN ESTIMATE. AFTER INITIAL ESTIMATE, SENT INSTALLER TO VERIFY WINDOW SIZES AND ABILITY TO ACCESS THIRD FLOOR WINDOWS VIA A LIFT. VERY GOOD ABOUT KEEPING IN TOUCH REGARDING WHEN WINDOWS WERE ORDERED AND WHEN THEY WOULD ARRIVE. QUICK TO SCHEDULE INSTALLATION ONCE WINDOWS ARRIVED. TWO INSTALLERS WORKED HARD FOR TWO DAYS AND FINISHED JOB QUICKLY. VERY POLITE AND FRIENDLY. CLEANED JOB SITE. CALLED AFTERWARDS TO CHECK IF EVERYTHING WENT WELL. VERY GOOD EXPERIENCE.

NEVER RETURNED MY CALL - GUESS THEY DON'T WANT THE WORK! ALSO, THEY HAVE AN ANSWERING SERVICE DURING NORMAL OFFICE HOURS WHICH IS A LOUSY WAY TO HANDLE BUSINESS IN THAT INDUSTRY AND THEY OBVIOUSLY DON'T DO THEIR JOB.

WONDERFUL EXPERIENCE. OUR CALLS WERE RETURNED WITHIN AN HOUR, EVERYTIME WE HAD A QUESTION. WHAT A NEW CONCEPT FOR A CONTRACTOR. THE QUALITY OF WORK WAS EXCELLENT. THE SMALL THINGS THAT WENT WRONG WERE CORRECTED IMMEDIATELY WITH NO COST TO US. OUR WHOLE HOUSE WAS DONE IN 4 DAYS. THE CREW WORKED 12 HOURS A DAY AND WERE VERY RESPECTFUL. CAN'T SAY ENOUGH GOOD THINGS. ON OUR FINAL WALK THROUGH, DAN FOUND SMALL THINGS HERE AND THERE THAT HE WANTED FIXED THAT WE DIDN'T EVEN NOTICE. WE HAVE HAD MANY CONTRACTORS OVER THE YEARS AND THIS HAS BEEN THE ABSOLUTE BEST EXPERIENCE.

WE WERE VERY PLEASED. ERIC OSTEN, THE SALES REP. STAYED IN CONTACT THROUGHOUT THE JOB AND SAW TO IT THAT EVERYTHING WAS COMPLETED TO OUR SATISFACTION. HE WAS VERY THOROUGH AND MADE SURE THAT THE JOB AND CLEANUP WERE DONE WELL. BOTH THE ROOF AND THE GUTTERS WERE DONE VERY PROFESSIONALLY. WE ARE VERY HAPPY. THE PRICE WAS ALSO VERY REASONABLE. WE HAD THREE OTHER ESTIMATES. THEY HAD THE LOWEST ESTIMATE AND THEY COMPLETED THE JOB FOR THAT PRICE.

ERIC, THE SALES REP, CAME TO OUR HOUSE AND PRICED WOOD PELLA WINDOWS FOR OUR KITCHEN. AFTER HIS PRICES CAME OUT SIGNIFICANTLY HIGHER THAN THE COMPETITION, WE REALIZED THAT WE WERE SHOPPING FOR VINYL WINDOWS FROM THE OTHER COMPANIES. SO, ERIC GOT BACK TO US WITH ANOTHER ESTIMATE FOR VINYL WINDOWS BY GORRELL. CRAFTSMEN'S PRICE WAS STILL THE HIGHEST OF THE THREE ESTIMATES WE GOT (HIGHER THAN RENEWAL BY ANDERSON). MOREOVER, WE NEVER ACTUALLY GOT A WRITTEN ESTIMATE; ERIC SIMPLY GAVE US NUMBERS ON THE PHONE. I ALSO HAD A DIFFICULT TIME GETTING TECHNICAL STATS ON THE GORRELL WINDOWS FROM ERIC. HE COULD TELL ME THE U-VALUE, BUT HE WOULDN'T GET TO ANY OF THE OTHER INFO (KEPT SAYING THAT U-VALUE WAS ALL THAT MATTERED.) I FINALLY CALLED GORRELL DIRECTLY AND THEY WERE HAPPY TO GET ME THE SPECIFICS. ON HIS FIRST VISIT, ERIC ALSO MADE SURE TO POINT OUT THAT HE THOUGHT WE WOULD NEED SIDING IN A FEW YEARS (AN IRRITATING "UPSELL" THAT WAS UNNECESSARY.) WE CHOSE TO GO WITH SOMEONE ELSE.

ERIK THE SALES GUY, DAN THE OWNER, ANTHONY AND HIS SIDING CREW, AND RANDY AND HIS GUTTER PARTNER ALL DID A GREAT JOB ON OUR HOUSE. WE HAVE AN OLDER HOUSE THAT HAD SOME INTERESTING CHALLENGES, AND DAN MADE SURE THAT ALL THE WORK WAS COMPLETED TO OUR SATISFACTION. THIS REQUIRED A NUMBER OF FOLLOW-UP VISITS AND WORK BY THE VARIOUS TEAMS. WE WOULD DEFINITELY USE CRAFTSMEN AGAIN FOR THE OTHER TYPE OF WORK THAT THEY DO, AND WE'D RECOMMEND CRAFTSMEN TO OUR FRIENDS AND FAMILY FOR WORK ON THEIR HOMES. A GREAT COMPANY, FAIR ON PRICE, TIMELY ON COMMUNICATIONS, STRONG SENSE OF INTEGRITY, AND TERRIFIC FOLLOW-THROUGH!

THEY WERE VERY HONEST THAT THE WORK WE NEEDED THEY DIDN'T PROVIDE, AND REFERRED US TO SOMEONE ELSE, AND THEY DID AN EXCELLENT JOB.

THEY WERE EXTREMELY RESPONSIVE, PROMPT, AND THOROUGH. ANY JOB THIS LARGE WILL HAVE A FEW HICCUPS, AND I WANT TO GO ON RECORD TO SAY THAT THE RESPONSE TO RESOLVING THESE LITTLE DETAILS AND QUESTIONS/CONCERNS WAS EXTRAORDINARY! THEY WENT ABOVE AND BEYOND IN SEVERAL CATEGORIES. PLUS, THEY HAD A CHEAPER PRICE THAN ALL OF MY OTHER ESTIMATES EVEN THOUGH THEY OFFER A MORE EXPENSIVE VINYL PRODUCT. I HAVE ASKED THEM TO CONSIDER REPLACING MY ROOF SINCE THEIR WORK AND CREW WERE SO COMPETENT.

THEIR WINDOW PERSON, JIM, IS AN ABSOLUTE PERFECTIONIST. THE OWNER DAN REALLY WENT OUT OF HIS WAY TO MAKE SURE WE WERE SATISFIED WITH THE PROCESS & THE RESULTS. VERY PLEASED.

WE HAD AN EXCELLENT EXPERIENCE WITH THIS CONTRACTOR FROM BEGINNING TO END. THE SALESMAN REPRESENTED HIS PRODUCT WELL AS WE WERE UNCERTAIN AS TO WHAT TYPE OF WINDOWS WE WANTED(VINYL VS WOOD). HE SHOWED US HIS DEMO ON THE INSULATION PROPERTIES OF THIS GORELL WINDOW AND WE WERE VERY IMPRESSED BUT SKEPTICAL AS WE HAD PURCHASED WINDOWS AT A PREVIOUS HOME AND ENDED UP NOT VERY SATISFIED. BUT ONCE THESE WINDOWS WERE INSTALLED THEY ARE EVERYTHING THEY SAID THEY WOULD BE AND WE ARE VERY HAPPY. THE INSTALLER WAS EXCELLENT. THE OLD WINDOWS WE HAD IN OUR HOME CAUSED SOME VERY UNUSUAL ISSUES AS HE HAD TO CHISEL THEM OUT. HE THEN VERY CREATIVELY CAME UP WITH SOME TRIM OPTIONS TO COVER UP THE SILL. IT TOOK A BIT LONGER TO FINISH BUT WE COULDN'T BE HAPPIER WITH THE FINAL RESULTS.

I AM VERY WELL SATISFIED WITH THEM.

INCREDIBLY PROFESSIONAL, FRIENDLY AND EFFICIENT, HAD THE JOB DONE IN 2 DAYS AND NOT ONLY WAS IT A GREAT JOB, BUT THEY CLEANED UP WELL AFTERWARDS. ALL IN ALL, THEY WENT ABOVE AND BEYOND MY EXPECTATIONS!

OUR EXPERIENCE WAS TERRIFIC FROM THE FIRST CONTACT WHEN ERIC MADE THE INITIAL ESTIMATE VISIT TO THE FINAL COMPLETION OF THE JOB. THE WORKERS WERE VERY FRIENDLY AS WELL AS KNOWLEDGEABLE. DENNIS WELLE WAS THE MAIN SUPERVISOR ON SITE AND HE WAS VERY HELPFUL THROUGH OUT THE PROJECT. THEY ALWAYS KEPT US WELL INFORMED ON THE STATUS OF THE JOB AND WHAT WAS THE NEXT STEP. WE WOULD HIGHLY RECOMMEND THEM TO OTHERS.

ERIC, THE SALESMAN AND DAN, THE COMPANY REP WHO OVERSAW THE ACTUAL INSTALLATION, WERE VERY EASY TO WORK WITH. DAN COMMUNICATED WITH ME THROUGHOUT THE WEEKLONG PROCESS. THE WORK WAS DONE VERY QUICKLY AND FOLLOW UP HAS BEEN OUTSTANDING. I'D CONTRACT WITH THIS COMPANY AGAIN FOR OTHER HOME IMPROVEMENTS.

WE HAD VERY GOOD EXPERIENCE WITH CRAFTSMEN HOME IMPROVEMENT. THEY WERE VERY ATTENTIVE DURING THE BID PROCESS AND WITH THE ANGIE'S DISCOUNT THEY HAD THE BEST BID. THEY STARTED ON TIME AND THEIR WORKMANSHIP WAS VERY HIGH QUALITY. WHAT MOST IMPRESSED ME WAS WHEN A MISCOMMUNICATION ENDED UP WITH THE SIDING CREW INSTALLING A DAYS WORTH OF CEDAR SHAKES WITHOUT THE 1/4'' GAP WE HAD REQUESTED. I EXPECTED SOME DIFFICULTY WHEN I CONTACTED PROJECT MANAGER DAN BYDLON, BUT HE INSTANTLY TOOK RESPONSIBILITY AND THE SIDING WAS TORN DOWN AND REDONE WITHOUT COST TO ME. EVERYONE WAS FRIENDLY AND HELPFUL. DAN WAS ESPECIALLY RESPONSIVE TO OUR QUESTIONS AND CONCERNS. I WOULD DEFINITELY ASK CRAFTSMEN TO BID ON FUTURE WORK AND WOULD LOOK FORWARD TO WORKING WITH THEM AGAIN, EVEN WITHOUT THE LOWEST BID.

I WAS ABLE TO WORK WITH DAN AT CRAFTSMEN HOME IMPROVEMENTS COMPLETELY VIA EMAIL. THIS ALLOWED ME TO DO IT AT WORK WITHOUT DISTRACTION. CRAFTSMEN HOME IMPROVEMENTS WAS FAIRLY PRICED AND VERY GOOD TO WORK WITH. WE HAVE USED THEM ON MULTIPLE OCCASIONS AND HAVE ALWAYS BEEN SATISFIED WITH THEM.

EXCELLENT WORK. VERY GOOD CREW. THEY DID EXACTLY WHAT WE ASKED FOR AND THE PRICE WAS VERY COMPETITIVE.