CottageCare

They did an amazing job cleaning my home! the kitchen and bathrooms shined like new! So very impressed by the staffs willingness to go above and beyond expectations. Perfect vacuum lines and hand washed floors. door knobs and light switches were even cleaned and sanitized! The lady wore a mask and gloves throughout the cleaning and practiced social distancing too! all in all a wonderful job!!!

Cottage Care cleans our home every two weeks, and they do an excellent job! In addition, if we need to change a date or add an extra clean, John is always more than happy to help us. We would highly recommend Cottage Care to anyone!!

Excellent Cleaned every knickknack on my fireplace mantel. Supervisor checked in halfway through the day to check on the work being done. Very thorough cleaning.

They sent one person to clean and they did a horrible job. i tireid calling Crowd Cut and they would not reimburse me. i called the corporate office and was never called back.

I have used them for years. They have been very responsive and adaptable to my schedules and when I have had concerns like I am out of town lot, I can simply call them and reschedule their visits, they have been very good about it. They send somebody out to clean the bedroom, bathroom, kitchen, living room and one other of my choice. I think their price is very reasonable. They charge $115 a month, they charge less if I use them more often. They also have a moving clean service; I used their moving clean several years ago when I moved from one house to the other, I used them on the old house and the new house and it was fabulous. They quote me a price per hour and they come and they do everything really really thoroughly. The monthly clean depends on who they send. I have had them for years and years. There is always a certain minimum standard that they meet but sometimes she gets somebody who is a little better than other people, so it is really really good and sometimes it is just good but it has never been a disaster. I really like them, they are friendly people. The people they send are usually pretty friendly and very reliable. I will continue to use them.

I purchased a Crowd Cut coupon for three cleanings by Cottage Care thinking that it would be nice to have help with the house cleaning while our house is on the market. We have three kids, work full time and I thought this may save us some time and stress. My initial phone call was to an out-of-state call center. They helped to outline the specific rooms to be cleaned, types of floors, special requests, etc and to schedule the first cleaning (mid August 2011). They also said that the local store would be calling to set up the last two cleanings. The first cleaning went off without a hitch. We left the key in the mailbox and they came while we were at work. I'm not sure what time they arrived or how long they were here. The local store never called us so I started calling them in early September (the coupon was to expire mid Sept). They closed at 4:30 and I wasn’t able to catch them, so I started leaving messages asking if I could book any Friday in September. John (local manager) would call back, but would leave a message simply saying that he was returning my call. We played phone tag for about 4-5 calls. The coupon was now about to expire and I wanted to get something scheduled so I called the national call center and was transferred to the manager (last name of Christ). He was very helpful and immediately sent an email to John. John called the following work day apologizing and saying that they’ve been extremely busy with the coupon expiration date coming up, which is understandable. He was very nice and we set up the last two dates, which were after the expiration date, but since we’d already had our first cleaning, he was okay with this. The second cleaning went okay, except that they didn’t do the laundry room floor (sweep and mop). There were some laundry baskets along the wall, but even the walkway wasn’t touched. This was frustrating because we had an Open House scheduled for the next day. I had called and left a message for John asking him to put a note on our account to 1-please clean the rooms that we agreed upon, 2-if they don’t, please leave a note explaining why or don’t take all of the tip that I left out for them. Although I didn’t request for them to call me back, I would think that the manager would be concerned by this message. The third cleaning was yesterday. Same format as the previous cleaning– we left the key in the mailbox and they came while we were at work. As before, I left a note for them on the kitchen counter asking them to get the cobwebs by the kitchen ceiling (missed last time) and to remember to clean the laundry room floor. (I made sure that all of the baskets were off of the floor). I let them know that their tip would be mailed. The cobwebs were gone, but again, the laundry room wasn’t touched! Since we walk through the laundry room to get to our garage, this is a high traffic area. Again, very frustrating because we have another Open House today. We have a dark colored wood headboard that obviously wasn't dusted. I plan on mailing a tip because the rest of the house was clean, but it won’t be as much as I would’ve been willing to give them if they had just done the entire job, aka laundry room! Overall, this experience didn’t save me time. I would not have used them a third time, except that I really needed the help and the cleaning was already scheduled. Their website has raving reviews from around the country, but I was very disappointed. I would not recommend Cottage Care.

Used CottageCare happily for almost 15 years. Booked a Friday afternoon cleaning before a very big Saturday holiday party to learn of new ownership. Date was confirmed by new owner, time set for cleaner(s) to arrive. They didn't. And they didn't half hour later, an hour later, two hours later. Total of seven phone calls to CottageCare offices netted only voicemail, after 15 years of direct phone contact. No one ever showed, I canceled all Friday evening plans, changed clothes and with my sister's help started cleaning. Finished the bathroom at 11:45 am the next morning, 10 minutes ahead of the first guest. Tired, no make-up, but glad it was done. DO NOT HIRE FROM THIS NEW OWNER.