CLOSETS BY DESIGN

My wife and I purchased garage cabinets. They were nice so we purchased a closet for our bedroom. We were EXTREMELY disappointed in the installer. He put our handles for our doors on unevenly. He scratched our doors. He has way too big of a gap between the doors. The crown molding is severely separated. The finish piece was cut incorrectly and we’re missing a piece. The owners of this place DO NOT CARE about their customers!! DO NOT BUY ANYTHING FROM THIS TERRIBLE PLACE! We tried contacting the owners and they will not fix their errors. We had a Mary Fischer over and showed her all of the errors. She said she’d go back and set up a time to have someone come out and correct their errors. We’ve emailed her numerous times and she refuses to answer our emails. She a terrible salesperson and should be fired. We called the main office in California and they were appalled that these terrible owners didn’t stand behind their product, very embarrassing.

Recently in May 2022 CDB installed closets in our bedrooms. We also included a mirror installation on one of our master bedroom closet. During installation of the mirror we didn't like the quality of the mirror and we requested CDB installers for any possibility of replacement and they answered rudely and told us to garbage the mirror if we don't like it. We really disappointed the way CDB responded for such as small change worth of $250 out of $19k project. Finally they agreed to replace with new mirror but from last 3 weeks we have been calling them to install the new mirror which will taken less than 10 minutes for the installation. We really frustrated the way they are responding when we are calling them. This is really bad experience with CDB .

Wonderful, love the design and functionality.

Designer--helpful and professional. Installer--excellent--went out of his way to please us and do the best possible job. Office and company--we signed an agreement and made a down payment two months in advance of the installation. Even though installer was not given sufficient parts to complete the job, we were told the full amount of the contract would have to be paid prior to starting the installation. I requested a temporary credit on part of the balance until I was assured the job would be finished in a timely manner. I was told that was not how they do business. This and other negative dealings with the office are cause for us not to recommend this company.

The consult went great, she had a beautiful design, and the price was where we were expecting it to be. She even had was able to throw in a "free upgrade" to the wood look instead of the plain white after a call to her boss. It wasn't until I told them that I had two other companies coming for consults that I was told that I had to make my decision to hold pricing for the "free upgrade" by the following Monday (appt was on a Friday) even though I told her one of the other companies was not coming until Wednesday. As a buyer, and spending a significant amount of money I didn't like being bullied into saying I had to make a decision before I got all of my quotes in hand. She called me the following Monday to find out if I made a decision, and reminded her that I wasn't going to make a decision until that Wednesday after I met with the other company. She again tried to tell me she could only hold that pricing until Monday. I said that's really unfortunate you're forcing me to make a decision today even though as a buyer/consumer I don't have all the facts yet. This phone call made me not want to work with them, and a big reason why I ended up going with the other company even though she was "able to hold the pricing for 2 more days." I don't like being pushed and forced into making decisions, and will not be bullied into making a decision. She called me back on Thursday (even though she could only hold the pricing until Wednesday) to find out if I was going to go with them, and I ultimately told her "No." She asked more questions, about why I wasn't going with them. Was it design? - partially. Was it cost? - they were about even. It really came down to the sales person.

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I had a master bedroom closet installed and I am disappointed on multiple levels. First the designer did not seem to listen to our wants and needs. Second, it took months to get the closet installed. Once installed, the closet was markedly below our expectations. The closet looked cheap in my opinion, the selves were not deep enough and gliders on the drawers also seemed cheap. It took many calls and delays to finally get a possible solution to the issues. The company did offer to change the shelving depth after many calls from me. I took almost 3 months to get the shelving units changed out. I questioned the drawer glides and was told "they are the best." Sure enough within a month one of them broke and the drawer will only partially open. I have called to get this fixed and months later still have not been able to make this happen. It is very, very difficult to get someone to call you back! Even harder to get something fixed. Horrible customer service. I would not recommend this company.

Stephanie came out to our house and thoroughly reviewed our closet requirements and provided a professional detail design that we reviewed and modified slightly after visiting their showroom. Scheduled the install which went very well. Our other provider quote did not have near as many options and their price was higher. We love our new closet system from Closets By Design.

Our experience with Closets by Design and their designer, Stephanie Jauert, was really wonderful. From the first phone call inquiring about their services, to the at-home consultation with Stephanie, to the installation everything went exactly as communicated. Initially, Stephanie wasn't certain they could meet our desired completion date, but they got it done! Stephanie was working with a blank slate, a closet fully finished without anything inside, only blank walls and a carpeted floor. The walk-in closet was 122" x 76". She worked with me to understand our needs and how we planned to use the space and then came up with a design that met our requirements. Our focus was on function for guests, so we included open shelves and built in drawers. We also worked to contain the cost, given that the closet was in a guest room that wouldn't be used daily. She sketched out her design while at our home and then completed the CAD drawings later at her office. Everything in her drawings was exactly as we discussed. Installation occurred on schedule and the crew arrived exactly on-time. They were in and out in about one hour. Our first guests to use the new room and closet were impressed and found the closet a vast improvement from our previous accommodations. They particularly liked the built-in drawers, the ample hanging space, and the fact there was still room enough to store their luggage and bags. The finished closet is exactly what we need in the space and we are very pleased that we worked with Closets by Design.

The design process was personal and friendly. It was a pleasure to invite Shirley into our home to analyze our space and provide her years of experience. The quote was easy to understand and we eagerly agreed to letting them do the work. On the day of installation the installers arrived with a truck full of supplies and were able to work quickly to install both our office space and our closets. Mike and his partner worked quickly and efficiently and were professional and friendly across the board. I enjoyed having them in our home for a few days! Across the board A's except punctuality. And I honestly don't even really fault the installer for it, and it certainly wasn't a big deal for my flexible schedule. From the sounds of it they are given ancillary jobs near their larger jobs that they need to tend to before and after the day's main work. So while our job was really a 2 day job, it was scheduled for 3, just in case they needed to run to other sites to perform service calls. I definitely can't wait to recommend them to all our new neighbors as they move into their new homes nearby!

It is beautiful. I have used them before. I got a repeat customer discount. The salesperson is a sweetheart.

I liked that the woman came out and gave us some ideas and suggestions.

I was stunned with the difference! 8 big drawers, 8 shelves and 4 hanging areas in a previously dinky bedroom closet. Outstanding.

I was very happy with them and I love my closet. It is absolutely fabulous. There was one guy that came out and he did it within a couple of hours and it went up very easily and it was perfect. When the designer came out, she measured everything, she gave me options and she told me things that were a trendsetter so I was very, very pleased. Everything is so organized, it is wonderful and even my husband likes it. I cannot recommend them highly enough.

The process went very well. This process was completed in roughly one week from order to completed install. I received follow up calls to verify times for installation as well as to confirm this was done timely and that I received what was ordered. The sales rep who came to my home was very professional and showed options I had not considered and which ultimately was a better choice to provide additional storage.

Requested that they build and install a small office desk in a corner of a room. The design seem to go reasonly well and I then paid 50% of the cost of the purchase price. They said that they would call me within a week to set up an installation date. After two weeks of not hearing from them, I called them. The person answering the phone said she would check and call me back. After another two weeks of not hearing from them, I called them again. The person answering the phone said she would check and call me back. After another week of not hearing from them, I called them again. The person answering the phone said she would check and call me back. Sound familiar. At that point, my credit card bill was due so I had no choice but dispute the charge. The credit card company originally credited me back the charge. ClosetsbyDesign then send a letter to my credit card company claiming how they had tried to contact me many times to set up an installation date. This is a flat out lie. They never attempted to contact me until after I disputed the charge. The credit card company has now put the charge back on my credit card. ClosetsByDesign is not to be trusted.

They came and they designed our closets specifically for the state. I worked with the lady who designed it making sure that I had everything that I wanted in there.

The quality of their workmanship was great but they were not punctual; they almost prevented us from closing on the house. We didn’t get too many quotes but they gave us discounts because we were working through our contractor.

It was all very painless. The sales gal knew what she was talking about and offered suggestions. The guys that came to do the install did it quickly and cleaned up after themselves. There was one small glitch, which was handled quickly, to my complete satisfaction.

They did some cabinetry in the office space. Christie was the sales person. She did a really nice job. She was very pleasant and she took her time. The work turned out to be very good. It was executed the way we wanted. She spent quite a bit of time with us. We had to wait 3-4 weeks for the installation, though. We wish it could be done a little sooner. We spent around $11000 on the project. We will use them again in the future.

After getting estimates from building contractors, I decided on Closets by Design because the estimates were lower and I thought they would look nicer. They did a beautiful job. After a few small glitches, which were quickly corrected, I have a very attractive and functional work area. I was impressed with the helpfulness of all involved and would gladly use them again.

The installers squabbled from the moment they arrived in the room requiring the work about the bad measuring by the sales staff. They could not complete the work per specified because the wall to ceiling measurement was incorrect. They wanted to leave the top unfinished. They finally came up with a plan, and we agreed to a small molding at the top. There were defective doors, and they broke the ceiling fan lamp in the room. They could finish the work in 22 days when parts arrived. 22 days later the work has been completed. In 2 weeks since the work was complete, including a holiday weekend, this company has been obsessed with their final payment. 5 or more phone calls, 2 invoices and a letter. I did set up my bank to bill pay them about a week after the install was complete. Too bad. The finished product is nice. My advice is to use a more customer focused company. BTW, I did business with a carpet company FROM the list at the same time, excellent results. No payment issues

IT WAS HARD TO WORK WITH THEM AT FIRST BECAUSE OF MY SCHEDULE, BUT THEY CAME RIGHT OUT WHEN I WASN'T HAPPY WITH THINGS. THEY HELPED ME WORK WITHIN MY BUDGET. EVEN THOUGH WE HAD A FEW SNAGS, I THOUGHT THEY DID A GREAT JOB GETTING EVERYTHING TAKEN CARE OF.

THEY DID A GREAT JOB AND ADDRESSED EVERY CONCERN I HAD. THEY WERE A PLEASURE TO WORK WITH AND THEIR PRODUCTS APPEAR TO BE OF EQUAL QUALITY TO COMPETITORS, BUT THEY ARE HALF THE PRICE. WE ARE VERY PLEASED.

LAURIE JO IS AN EXCELLENT DESIGNER. THE INSTALLERS ARE COURTEOUS AND PROFESSIONAL. ALL WORK WAS DONE PROMPTLY AND CLEANLY.