CLEAN & ORGANIZE LLC

Knowing the house will be clean and tidy every couple weeks has really helped my wife relax at home. We both work and have kids so, like most households the days, we struggle to prioritize tasks. Having Clean and Organize spend four hours twice a month on the detail cleaning is awesome. It's nice to also have someone we trust in our home unattended.

Before I used Clean & Organize, I'd never hired anyone to clean my living space. Thus, I was initially hesitant to have someone in my home especially as I'm very particular about how things are cleaned. Yet with kids, job, work, and just life, we found we did not have time to clean our house beyond the very basics (like loading the dishwasher, sweeping, and wiping counters). Thus when I learned about Clean & Organize's reputation I was intrigued. I contacted them for an intake meeting; the staff member was very professional and answered all of my (many questions) and put me at ease. She was friendly and caring. The Clean & Organize staff have been taking care of our home for about five months now (since we moved into this house--our first). They do a wonderful job. I trust them and look forward to them coming. They clean things I'd likely forget (like cleaning the light fixtures or vacuuming our couch) as well as the things I'd remember but not have the time or energy to do (like mopping our wood floors and dusting, which I avoid) I've been very pleased and impressed. Without the Clean & Organize staff, our life probably would not function and it definitely would not be as pleasant. Coming home after the staff have been there is so REFRESHING. Anytime I've had a question or special request, I just contact the company and receive a prompt, friendly response. Particularly because I have small child and a husband with allergies, I appreciate the "Green" approach to their cleaning. I highly recommend Clean & Organize. Their prices are very reasonable. Thanks!

I work near my home, so we scheduled a day appointment. I was 5-7 minutes late for the appointment. Weather was a factor, and I didn't have her number with me in the car so I was unable to call. When I reached my home, I found her number and called. She stated that she didn't have my number and was already in another city and that we could either reschedule or she could call me in 30 minutes to tell me whether she would have time to come back. I said that I would like to meet and what time was she saying she could come back. Eventually she stated that I would have to wait up to an hour for her call and that she may or may not have time to come back. I stated that I would like to reschedule. At this point, she said that maybe working together would not be a good fit. She quoted her hourly rate and that she had a two hour minimum. This did not bother me, but she went on to say she knew another cleaner that was just getting started that may be a better fit for me and that since I had referenced a budget in my email that maybe this would be too expensive. I was a little frustrated since I had chosen her company off of Angie's list specifically, but I agreed that she could send me that person's contact information and that we would not reschedule. I emailed her later that day to remind her as a follow up that I would like that person's contact information. I also made a phone call the following Monday. I received a one sentence email stating that she did not know anyone to refer me to, and that I could check the better business bureau. I responded again asking that she send me the specific person that she mentioned on the phone when we had talked, and have not received a response after two weeks. Overall, this was a really frustrating experience. I am sorry that I was late for the appointment, but it felt like somehow when she came to my home, that there was something about the exterior of the home or my neighborhood that caused her to not want to work with me. Then, she would not pass on the referral information either without explanation. I felt this was rude and unprofessional. I'm proud of my home and my neighborhood and I make enough money to afford a cleaning lady even though I live in North Minneapolis. I'm sure that Rosemary does a good job with those she chooses to work with, but beware you may not make the cut.

We hired Rosemary/Clean & Organize nearly eight years ago following the birth of our first child. Originally, we had our house cleaned every other Friday, and it included dusting, vacuuming, mopping and thoroughly cleaning our bathroom(s). This was especially important, given that we had two cats (and cat hair everywhere!) plus hardwood floors and lots of woodwork. Now we have our house cleaned monthly, and Clean & Organize is as thorough as ever. Very respectful of our home - and very accommodating if we need to change the date of our cleaning. Also, incredibly reasonably priced for the quality of work. Rosemary and her team have been an important part of us making our busy lives "work" - we are very happy with her and would highly recommend her.

I hesitated to write this review, because I think it's very important to be fair and balanced. To be fair, Clean & Organize was incredibly good at cleaning. The first few times I came home to find things like candleholders wiped down and cleaned and floors gleaming. But, from the beginning, for whatever reason, we struggled with communication. One of the sticking points was how they preferred to be paid. After a number of attempts I asked my husband to step in, because generally he's much more level-headed than I am. Even he got a bit frustrated. The relationship ended just recently after my slow payment (I travel for work and not easy for me to get a check in the mail) prompted an email from the owner threatening court action for lack of payment and citing my husbands "hostile attitude". I completely understand the need for small companies to have prompt payment and I do not fault them for that. What I would expect, after a relationship of a few months and good payment history is a call asking about payment not a threat and reference to my husbands attitude. An important note, I received that email at 2:49 pm on a Friday, the check was cashed that same day according to my bank records.

Very pleased with the service and will continue to use.

Top of the list was my husbands office and bathrooms. She did 2nof the three bathrooms and didn't do the office. Four hours of work, we expected more. I emailed Rosemary and she sent her employee over again for 2 hours. I'm not sure what she did for those two hours. The missed bathroom wasn't done. Again. This was not worth the money. At all.

Have cleaned for about a year.

The ladies from Clean & Organize come in, using green cleaning materials, and quickly and efficiently clean up my house. They do a fantastic job, and are even able to work with my schedule, which can be sometimes chaotic. The fact that we continue to use their services speaks volumes. I would never continue using the services of a company if I wasn't pleased with the results.

I used Clean & Organize to review my home

Rosemary Mitlyng, the owner of the company, met with me before scheduling the first clean. She did this to describe her services, see the house, and provide an estimate for services. The initial deep clean was scheduled a few days later. Rosemary is very pleasant and easy to work with. She is easy to reach by phone to answer any questions or concerns. While she does do some cleaning, most of her time is spent managing the company. She has a small staff that sound as if many have been with the company long-term. For the initial deep clean, two people worked on my house. On-going cleaning is done by one person. The cleaning is thorough and they use primarily green products. They keep a mop and products at my house (an additional charge). Rosemary called to check-in after the first service to make sure everything was done to my satisfaction. I am very happy with the service.

unknown

unknown

I like that they use non toxic products and they are meticulous about any instructions that I leave and they are very careful about not letting the cat get out. She left a nice cotton dish towel for me when she saw we were using paper towels and gave me a nice magnet with the 12 most important foods to make sure you buy that are organic on it.

They use non toxic products, clean well and come on time. They pay taxes so you do not need to worry about the household employees. I have been using them for about 5 years now and I have not had any problems. They are honest and I am happy with them. I could get something less expensive but I am getting what I pay for.

They are reliable and trustworthy. I am never at home when they come and they have the key. They do an excellent job of cleaning. I really like them because they use natural cleaning products. I have never had a problem and always been satisfied with their work.

We would hire them again.

I think they were very professional and trustworthy. They do background checks on their employees and send you a profile of the person who will be cleaning for you.

Rosemary does a nice job of cleaning and one of her house cleaners, Brooke, did an equally nice job as well. Both are delightful to work with and seem to care for my household while they clean. I love that they use organic products and love what they do! Rosemary is very responsive and able to fit a cleaning into my schedule within a short period of time. I really appreciate that. Thanks for the good work Rosemary & Brooke!

I'm used this service to have my house cleaned every two weeks for almost a year and am pretty satisfied. Sometimes the owner (Rosemary) cleans and sometimes her assistant cleans and they both do a respectable job. They're flexible on the schedule given a few days notice. I trust them in my home. I've even paid Rosemary to house sit for a few weeks and was very satisfied.

Rosemary had a clear understanding of the condition of my home-of course it needed cleaning or no need for her service. Results weren?t great. There were problems in every area; some areas forgotten. Vacuuming was done around furniture, not under. In the kitchen, part of the counter was cleaned but nothing sitting on the counter. Sink was covered in water spots. Our agreement included both fridge & freezer. Although not moldy, fridge definitely needed cleaning; I agreed to do the freezer. In the bathrooms - soap scum in the bathtubs, streaky mirrors & a shower door track was untouched. The only laundry I requested was throw rugs, which had been in the original agreement - she refused to do any cleaning of those rugs. She was the one initiating conversations, particularly about how to change her helper?s status from sub-contractor to employee. When contacted about the problems, Rosemary did NOT apologize nor try to work with me on anything.

Rosemary was very prompt in contacting me regarding her services and my needs. She set up a mutually convenient appointment to sit with me and provide me with an estimate. We visited for a considerable amount of time and when I decided to hire her I knew that she was an honest, reliable person who would be very careful with my household that contains many antiques. I have only used her services a couple times, (once when she came, and once when her assistant Lindsay came), and have been very satisfied.

After charging us an extra 75$ for cleaning supplies and a special mop and bucket (because she refused to use ours,) she cleaned three times. I was unhappy from the beginning, she did a very poor job and was VERY SLOW! This resulted in our being charged for hours of work, and I am still unsure what she did during this time. After begging for a third chance, she cleaned the final time and again did a very poor job (I had to clean after her) so I finally had to let her go. When I explained we could not work together anymore she proceeded to insult both me and my husband.

WE LOVE ROSEMARY! USES ENVIRONMENTALLY FRIENDLY PRODUCTS. VERY POLITE.

ROSEMARY IS VERY PROFESSIONAL. SHE HAS BEEN DOING THIS FOR MANY YEARS AND REALLY KNOWS HOW TO WORK WITH CUSTOMERS. SHE IS EXTREMELY TRUSTWORTHY, FRIENDLY AND RESPECTFUL. SHE IS WILLING TO ADAPT HER ROUTINE TO MEET OUR CURRENT NEEDS OR REQUESTS, EVEN WHEN THAT MEANS GOING THE EXTRA MILE.