Castle Building & Remodeling

We chose them because they are in the neighborhood. It is a very nice store. They are very helpful, very professional and knowledgeable.

It was fine. I had no complaints. They were helpful and I got what I needed.

The contractor arrived on time and did an excellent job. Original estimate was the job would take 7 work days to complete. The job was completed in 5 work days. Great care was taken to ensure the floor and staircase was properly covered to prevent harm to the floor. When the job was completed, care was taken to ensure everything was swept up and the bathroom put back in order.

We did not use the services of Castle Remodeling.

Poor communication. Poor response. Nice guy.

It was a Big Deal that we purchased. She said she was going to get us an estimate right away and she didn't.

The Castle designers helped us design a new bathroom in our house. They provided several different layout options for a ¾ bathroom addition in an existing room in our house. Once we decided on a layout they provided us blueprints giving the finished dimensions and materials in blueprints (plan view, elevations, and 3d rendering) which we used for our project.

OUR BIGGEST ISSUE WITH THE COMPANY WAS THEIR TIMELINESS IN RESPONDING TO OUR QUESTIONS. IT WAS HARD TO CONTACT THE COORDINATOR OF THE PROJECT AND IT WOULD TAKE A FEW PHONE CALLS/EMAILS BEFORE HE WOULD RESPOND. THERE WERE A FEW ITEMS THAT WERE TO BE COMPLETED BUT WEREN'T BUT THESE WERE RELATIVELY MINOR. I THINK BY THE END WE WERE SO TIRED OF TRYING TO CONTACT THE COORDINATOR/MANAGER THAT WE JUST ENDED UP NOT ASKING THEM TO COMPLETE CERTAIN ITEMS. OCCASIONALLY THEIR WORKERS WOULD TINKER WITH OUR A/C OR LEAVE A FAIR BIT OF DUST BEHIND. THESE WERE ADDRESSED RATHER PROMPTLY.

The work was done a long time ago. It was a very good experience and we had no complaints and have had no troubles since. Everything was positive and the price was fair. We were pleased with the results.

We worked with their designer for a few weeks to come up with an ideal plan, and she was very helpful in visualizing what it would look like. She worked well with our budget and the existing space, was very receptive to our needs and offered good suggestions without "pushing" them. Gutting began the day after Labor Day and there was almost always something happening. Very few idle days. The subcontractors were all very clean and professional, completing work mostly on schedule. They really worked hard to get our job completed between Labor Day and Thanksgiving (new kitchen functional by then), and made sure all work was completed. Good follow-up on punch list items. This summer we had a problem with the central air - thought it might have been due to the electrical work since it blew the breakers. Castle's people came out and checked it over until they found the problem, which was NOT their fault, and were very helpful. No charge for that. This company was slightly more expensive than others. However, the promptness, professionalism, and generally excellent work quality made it well worth the extra. There was only one additional charge due to change orders, a small amount for re-staining a window frame to match the new woodwork. Castle ate the expense of a bigger electrical job than planned and some modifications that were required by building inspectors. I can recommend Castle very strongly. You owe it to yourself to put them on any list if you're considering a remodeling job.

They prompt, professional, great, and open with the amount they were charging us. It was a great experience. I would recommend them and use them for a larger remodel job or addition. Their responsiveness was impressive, I sent an email to them and they had someone out the next day. They were super meticulous and very clean. There was no cleanup for me. They were expesive but it was well worth it.

Went in with sealing and paint questions. Provided additional information on radon, etc. Followed up by phone with other information we discussed. Highly recommend service.

They were very helpful, we like them a lot. We chose to go with a another company.

We had Castle provide an estimate for a basement remodel. Although we ended up going with a different service provider, we were very impressed with Loren's ability to turn around an estimate very quickly. He has a good sense for how to get a job done well and not overspend.

Overall, Castle Construction was friendly and very professional. We did not have work done by then since we were very dissatisfied with the estimate that we received. We were very clear what budge ($10K)we were working with and what our priorities where. I told them to bid out what our money could cover and stop there. At this point in the conversation, he brought out information for loan. I kindly told him no, that we wanted to pay cash and did not believe a loan was right for us or this project. While he was at our house, not once did he take out a tape measure. I am not sure how you can work up an accurate bid without measuring the space. The first estimate came in a $50k and only covered half of our priorities. For that price, I should had gotten a full basement remodel! When I replied back to reiterate that the budge was set and we would only consider bids at or below, he asked us if we could take some measurements (which he should have done when he came out). The second bid was on budget but we basically got nothing in comparison to other contractors. For the record, we completed the full basement remodel for $15k in comparison to their estimate of $50k

Very helpful. Wide range of sustainable products. Goods delivered on time.

They were informative. They were helpful with picking colors. We would use them again in the future.

It went well. They got done on time for the same price that they estimated. They seemed to do a good job cleaning up afterwards. They took care of all the small details before they were done.

They were very professional and they provided a line by line detailed quote. They guarentee that once you go through the initial design stage those numbers would stick unless you made a change. That was very good, but you paid for that and we weren't willing to pay that premium price.

Castle seems to be very well run and well equipped to meet the needs of customers. They also seem to care about the details. Although they did not do any work for us, I was impressed with the contact we had with them.

I looked at Castle based on the Angie's list ratings and the fact that it is one of two such remodelers in my neighborhood (that I know of). I choose them because their emphasis was on a dedicated start and complete date. They emphasized that they scheduled all the contractors ahead of time. the original schedule was 7 weeks from demo to functionality. AND the made the schedule. I've heard horror stories about delayed construction so this was huge to me. I knew the remodeling was going to be disruptive and I wanted a firm schedule. That was one of the reasons for choosing Castle. And they delivered, on time and on estimate. Was the process smooth, delightful and a joy? No. it was a good a a remodeling can be. They put up a plastic wall to minimize dust in my open plan house. The contractors all were respectful of the house and, to my knowledge, did not leave trash, use other parts of the house, or any of the things you hear about. I was assigned a designer who was extremely experienced in kitchen design. She came up with ideas I would never have thought of. She also was good at explaining the things behind the decisions that I should consider. I really appreciated that. The design process took a while but that was my speed at making decisions, not hers. I was also assigned a Project manager to coordinate the construction part. He was always reachable by phone whenever I had an issue. I had a schedule and knew when the cabinets were coming, when the painters were coming, etc. There was some problem matching my current paint and the painter was excellent at solving the problem. (I think my current paint was not mixed correctly when it was applied three years ago.) Overall they were very good. They aren't probably the cheapest remodelers but they were pretty much trouble free. What could they improve on? I think there was some conflict between the designer and the project manager, nothing either talked to me about, but it was there. The refinishing of the floors in my main floor created a ton of dust which I wasn't warned about or I would have thrown sheets over stuff. And finally the last couple items on the punch list kind of dragged out. I honestly think they got forgotten but I wasn't nagging at all and they realized it and took care of them. When I look at my beautiful kitchen, now that it is over, I think the complaints are really minor. It's just that a remodel is hard and disruptive. But over, all I give Castle a good rating and would use them again.

Poor customer service. Their website indicates that you can stop by on Saturday mornings at specific locations with your own drawings and pictures. I made detailed drawings and took many pictures in preparation. We attempted this on two separate Saturdays only to never find them open! We called them after the second failed attempt and it took them 4 days to return our call. When we finally talked to them we asked if we had misunderstood and they said we hadn't but that they would come out and do a complimentary estimate at our property. We met with a woman from the company who was not only 30 minutes early, but she did not seem comfortable or friendly. She did not ask many questions and basically took measurements/pictures without finding out what we were looking for in terms of function, pricing or features. She indicated that we would receive an estimate within a week to a week and a half. We have not heard ANYTHING from the company. If I am undertaking a major remodeling project on my house, I want to use a company that is responsive, punctual and accessible.

We spent over a year gathering information to make the decision to choose Castle Building and Remodeling. for our complete kitchen remodel. The biggest reason we chose them was their Design and Planning process - specifically the Budget Estimate and line-item specifications. It was very assuring that with their professional help, we were able to make all of our decisions up front and see the entire process reflected in a contract document. The building process was watching all of the design and planning come to life. All of their staff were professional, responsive and wonderful to work with. They were very accommodating as far as working with us so we could do some of the work ourselves (all of the demolition, all of the painting and staining). We LOVE our new kitchen and look forward to working with Castle again.

It started out well. I was a bit tentative because an earlier venture to their showroom for a different project yielded very discouraging customer service. I had to make a significant payment just to check out samples. The service was friendly at first, though. It took my tile installer some time to pick up some of the tiles, so Natural Built Home charged me a $50.00 "warehouse fee" that they did not warn me about ahead of time. I was surprised, since I called them to check in and let them know that he was coming within a week, and also because I had spent so much money there.

The product was excellent. Staff was terrific but the install folks messed up the measurements and didn't order enough flooring. They worked out the deal so I didn't have to pay for the additional wood.