Builders & Remodelers Inc

Another review post after choosing to use B&R again. We decided to finish the rest of our window project for our house with Builders & Remodelers to make sure all windows are the same. Different installation crew this time & the job was sloppy. Caulking wasnt neat like the previous installers, the wrong window was ordered, they didnt put in tempered glass where they should have leading to a failed inspection, crew didnt clean up after themselves, damaged wood on our window frames, and getting customer service to contact you back takes an extreme effort - they NEVER call you back, you ALWAYS have to call them back. Good luck trying to actually find a manager to help also. Multiple other issues. Taking them to court to resolve this. WILL NEVER RECOMMEND OR USE THEM AGAIN. Very very very dissatisfied and disappointed.

We spent over $29,000 on new windows with Builders & Remodelers after hearing their ads on KFAN. Unfortunately after the rain storms this Summer, we discovered one of the frames they installed just a couple months earlier had a small crack in it. This crack allowed water to leak into our home damaging the subfloor & pooled underneath our wood floors causing cupping and heavy damage. Contacted Builders & Remodelers about this and they sent someone out to look at it. After discovering the problem, we went outside, walked around our house, then asked to check on the other windows. While he did that he tracked in his muddy shoes all over our upstairs carpet (who thinks it's okay to walk on a customers carpet with muddy shoes)? I was told I would get a call back from upper management to follow up on the damaged wood floors & get an update on replacing the damaged window. I did not get a call back. Following Monday & Tuesday go by, still no call. I call them on Wednesday, finally speak to someone and shes a supervisor & says this has been passed along to the higher ups and "they will call be back in the next day". Day goes by, still no call. I send an email, get a response back saying I still should expect a call... no call! Another week goes by and this time my call ends up in voicemail. I have tried being so polite about this situation but now it has just irritated me because they have been given an opportunity to resolve this by simply communicating & they have shown they refuse to communicate back or even simply apologize for the damages caused to our home & other stresses this has caused. I still am sitting here with a damaged wood floor, no call from anyone at Builders & Remodelers... It looks like my only solution now is to pursue legal action, which is another layer of frustration and takes more time to try and fix the damages to our home. BEWARE if you have an issue with them. If you get perfect windows, it might be okay, but things happen and if it happens to you, good luck getting it resolved, they dont want to deal with it.

Updated review after service. We had new windows installed in Feb 2023. We noticed some issues with water underneath one of the windows into the basement. There was a quick response to send an inspector out to look at the window above the area where water came in & it turned out there was a small crack in the frame. While the frame was re-ordered and under warranty, I did expect better initial communication and follow up on the issues. Eventually, I was able to get a hold of their GM and he took the time to inspect our home. Previous water damage occurred in that window before we purchased the home, but there also was a small amount that came in from the cracked frame as well. Before the replacement window was installed the window was sealed off and protected with much more detail. It was good to know something was done to help prevent water coming in through that frame in the future. 4 stars overall since there was some communication struggles trying to get in touch with someone who could give some clear answers and respond to our issue. But thankfully it was handled eventually and the issue was followed up with and resolved.

I would not recommend this company to anyone.

Great pricing on the windows and the product was superior to others we reviewed. Installation went well and the installers were meticulous in getting the windows installed in a timely manner. Upon completion, the installers cleaned up all debris and made sure everything was completed and working.

The installation crew was fantastic. It took longer to get the windows in due to pandemic supply challenges but I felt they kept me informed about the delays.

After paying them a downpayment and having the work scheduled I requested a change to scale back the project. They held firm to their policy of charging me for most of the work that would have been canceled, so I went ahead with the original scope of work. I was told one reason for this was because they had already ordered materials, but then they later offered that they could use a different color which means the materials were never really a factor. Then they used oversized downspouts where I had specified standard. They disputed this and presented me with an altered version of the project specification to support their claim. I responded with a copy of the original estimate with my signature and initials indicating the right sized downspouts. After several weeks they changed the downspouts, but the installation was sloppy with two of them not being straight. Unfortunately, I was unable to inspect their work personally before making my final payment. The only reason I am giving them 2 stars over 1 is because the crew did a good job with the soffit and cleaned up well afterwards.

Builders and Remodelers were great to work with. All their staff and the crew who did the work were top notch! We'd use them again in an instant.

excellent, the roof work required additional work so the bid was too optimistic, but I was okay with the revised property.

The installation done by a third party contractor went fine. However after I sent payment it was misplaced within Builders & Remodelers office and I was accused of failing to send it. Their book keeper failed to return two calls I left and had the temerity to send me a bill while they had my check all the time. They finally "discovered" it. I do not appreciate such incompetence and will not use them again.

Very good, they explained everything very well, respectful of the property, polite, professional.

We've been nothing but happy with our new windows. From Andrew who came to inform us on the choices to the crew who installed them and everyone in between, it has been a great experience. I would recommend Builders and Remodelers with no hesitations.

Rep came out on 4-12-19 and we discussed adding a window in the vault of our home for more light. It's now 4-23-19 and we have not had a phone call or text with any sort of quote. No communication at all! Very, very poor customer service! With all the companies out there, Customer Service should be the #1 priority!

Very well, all done in 1 day! Installed new 4’X6’ window into new opening to let light into a dark living room.

Great experience working with this team from sales to installation on a new front door. The quality of work and the look of the final product exceeded our expectations. Will definitely use Builders and Remodelers again.

Starting with Dan Douglas, salesperson, and continuing through the entire company (Ken, Noah, Ron, Michelle, and Lori), my wife and I were most pleased with our two phase outside remodel.. While the product was superior, the workmanship of Francisco and his crew on the siding, and Joseph and his crew on the roofing, was flawless. There were minimal surprises during the working period, the only ones being the continued high quality of installation. Highly, highly recommend. Dr. Jon & Jan Bathke

We discovered very late in the season that we needed a new roof. We had to have the work done ASAP and Builders and Remodelers made that happen for us. Our crew was terrific - the lead guy had a terrible cold and just kept working. They were speedy and clean. I highly recommend this company.

All windows in our house were replaced through Builders and Remodelers over a period of 3 stages. The first two stages had great install crews who did a fabulous job. The last crew seemed to not be as skilled but got the job done with a couple of issues that needed to be resolved. Builders and Remodelers had no problem taking care of these issues to my complete satisfaction.

Good experience. Craig was awesome. Windows took a little longer then expected and a couple of screens were damaged. Screens were promptly reordered and replaced. The Windows are very nice and high quality. Anderson and Marvin have nothing on these Windows and significantly less expensive. Well worth your time to look into these, they will sell themselves. Builders and Remodelers were a great company to work with. Install guys take great care in your home and are very neat and tidy.

In brief: Do not use Builders & Remodelers for your home improvement project. Communication is terrible and, I believe, prices are too high for the quality of the product / level of service. Here is the long, play-by-play: On Friday, October 13, 2017, I signed a $3,010 contract for Builders & Remodelers to install a new exterior door at my primary residence. I paid half down and was under the impression that the door would be installed in 4-6 weeks from the date of the contract (i.e., between November 10th and November 24th). As the four week mark arrived with no communication from Builders & Remodelers, I called the main office line, was transferred to and left Jason a voice message on 11/10; I received no return call. I called Jason on 11/14 and again did not receive a return call. Finally, I called again on 11/15 and Jason picked up his phone. I asked when the company planned to install my exterior door, noted that we were speaking on Week 5 post contract signing, and brought to his attention that I was under the impression that the door installation would happen within six weeks of the contact signing, which - given the upcoming Thanksgiving holiday - would have to be over the next few business days. Jason spent most of the conversation reprimanding me for my understanding, saying over and over again, in a sharp tone, that I never would have been promised a 4-6 week installation timeline given how busy they were. At the conclusion of the phone call Jason promised that he thought the door would be installed between December 4th and December 8th - the last possible week to stay inside his revised 6-8 week timeline - and that I would receive an advance call from the office to schedule the installation. The week of December 4th came and went. I received no further communication and began to wonder if I was ever going to get a new door. Finally on Friday, December 8th - eight weeks after signing the contact - I called Jason and left a voice message seeking clarity as to when the door would be installed. I received no return call that day nor on the following Monday. I called the office late Monday afternoon and expressed my frustration to the person who answered the phone. After taking a moment away, she got back on the phone and let me know that "I have great news. We just had a cancellation and we can install the door tomorrow (Tuesday).". I wouldn't be home so provided a lock box code and was told I would receive a call either when the installer arrived on site or when the job was completed. I did not receive a phone call on Tuesday. When I came home from work, the door had not been installed. On Wednesday (12/13), I called the office and explained the situation; the employee managing the phone either intentionally or inadvertently hung up on my as they went to transfer the call. I called back and was transferred to Jason; I went to his voice mail. Having no confidence that I would be called back, I called the office again and was transferred to Ken. I explained the situation and voiced my frustration with the communication. Ken conferred with someone and that confirmed that the door would be installed the following morning (Thursday). My wife was home for the day and when I spoke to her late morning on Thursday, no one had come to install the door. I called Ken and asked when the door was going to be installed. I was told that due to winter parking restrictions (one side of the street can't be parked on) the installer was unable to find a parking spot within "a number of blocks", so he had to go to another job. (Why didn't anyone call me to let me know?) I hung up and call my wife back, asking her to see if parking was available on the street. She took picture and only three cars were parked on the entire block. I called Ken back; he promised to have the installer return. Ken called me back a bit later (a first call from the company!) and said that the installer tried again still couldn't find a place to park. The door installation was scheduled for the next day (Friday). I was to receive a call when the installer arrived. I never heard from the installer, but the door was finally installed nine weeks after the contract was signed and post at least 10 persistent calls from me to Builders and Remodelers. However, the door was not wrapped as promised in the contract. I called back again and someone came out on Monday to wrap the door. Two weeks past and the door started to impact the top right portion of the door jam. I cursed the installation and called Ken again. He said someone would call me to schedule a time to adjust the door. The employee eventually came out and adjusted the door so that the top right impact stopped. It seems we finally have a functional door; though it's not perfect - as the door sticks on the bottom and seems to let in more cold air than it should. I shared the story above with Ken and scheduled a follow up conversation. After being told I was crazy (again), Ken did discount my job by $250. I don't think the discount is enough to justify the poor service and communication. Overall, I was extremely disappointed with my experience with Builders & Remodelers. I paid, what I consider to be, a premium price and assumed (and think I was told by the sales guy) that there would be a corresponding high level of service. I was sadly mistaken. It pains me to right a negative review about a family owned, local company, but let there be no ambiguity, I highly recommend you remove Builders & Remodelers from consideration for any home project.

Made an appt for 5:30 on a Friday. I work from home, and I did receive a call on Thurs but could not answer because of business. No message was left. I thought just confirming appt. No one showed. I quit work early to be ready for this appt. No follow up phone call, no show, no call running late or canceling. Nope!!!! As others have said in their reviews, the communication with this company is not good. I still wanted to give them a chance, but after this, no way. Communication and respect is top on my list. I will wait, I will interview more, and I will get my project done, just not with this company.

Work was good and down in a timely manner

Brian Smith just finished up with my new roof. I have never seen a guy work as had as Brian. The roof looks wonderful. If you need a new roof, call Builders and Remodelers, seriously.

windows work well, price was expensive

It's bests and worst at the same time. Their promptness and getting it done on time that's an F. It took a year and a half, they could have built a whole house, it was just the exterior. The cost was high. I thought it was expensive. I originally had them do a lot. I changed something along the way. They told me I took off more than what I added, so my bill should be less because I took off way more than what I added. I got the bill, and I wanted an explanation of what was done. It's just too much money to say here is you bill. It was the dollar amount that they promised. I was expecting less since I took off more money. They did an excellent job putting it in. The end result was excellent. It did take them forever to put it in. They put a good product in. There was no reduction in dollars even though I took off things from the project. So, that was a little disappointing. I believe him when he said they lost $19,000 on the project. So, I got an expensive job for a low dollar amount. Overall, I did need it done immediately, but I'm still surviving. I would like to give them a "C", but it's so stunning and so beautiful, I'll give them a "B". It was little things that racked up in the end. I had gutters done, I had siding done, they redid the deck, I had to replace the deck. It's a very large deck.