Brothers Electric Co

THE ELECTRICIANS SHOWED UP ON TIME, WERE VERY POLITE FROM THE MINUTE THEY WALKED IN THE DOOR AND GREETED ME. I HAVE TO SAY I WAS VERY HAPPY TO FIND OUT MY BILL WAS A LOT LESS THAN FIRST QUOTED OR PREPARED FOR. I WILL FOR SURE HIRE BROTHERS ELECTRIC COMPANY TO DO MORE ELECTRICAL WORK ON MY HOME IN THE FUTURE. I DIDN'T FEEL IN ANYWAY, LIKE OTHER ESTIMATES I HAD GOTTEN, THAT THESE GUYS WERE OUT TO JUST MAKE A BUCK. THEY WERE SO NICE I JUST CAN'T SAY ENOUGH GOOD THINGS ABOUT THEM!!!

I CALLED THEM YESTERDAY AND DENNY TOLD ME HE DIDN'T KNOW IF HE COULD GET OUT HERE TODAY. WHEN I CALLED HIM BACK THIS MORNING, HE WAS OUT HERE WITHIN 45 MINUTES TO GET THE JOB DONE

ELECTRICIANS BOB AND ERIC WORKED DILIGENTLY TO COMPLETE THESE SEVERAL SMALL JOBS. THE BIGGEST CHALLENGE WAS HANGING THE CEILING FAN, BUT THEY WERE VERY CREATIVE AND GOT IT DONE VERY HANDILY. THIS IS A VERY PROFESSIONAL AND RESPONSIVE COMPANY WHICH I'VE USED ON SEVERAL PREVIOUS OCCASIONS. I'M VERY SATISFIED WITH THE QUALITY OF THEIR WORK AND THE PROFESSIONALISM AND COURTESY DISPLAYED BY ALL OF THEIR STAFF, ESPECIALLY (MOST RECENTLY) BY BOB AND ERIC. I'D CALLED A COUPLE OF WEEKS BEFORE HOPING TO SCHEDULE THE WORK BEFORE A PLANNED WEDDING BUT WAS INFORMED THEIR SCHEDULE WAS FULL UNTIL AFTER THE WEDDING. WHEN I EXPLAINED THE SITUATION THE SCHEDULER FOUND A TIME THAT WOULD WORK JUST A COUPLE OF DAYS BEFORE. THEY ARE VERY CONCERNED ABOUT ACCOMMODATING THEIR CUSTOMERS WHENEVER POSSIBLE.

BROTHERS CAME OUT THE SAME DAY, AFTER THEY HAD A CANCELLATION. THE OLD LIGHT FIXTURE DID NOT HAVE THE PROPER BOX, WHICH THEY REPLACED TO HANG THE CHANDELIER.

THEY COULD HAVE TAKEN ADVANTAGE OF THE SITUATION BUT THEY TREATED IT MINIMALLY AND SAVED ME MONEY.

THEY DID A GREAT JOB. ORIGINALLY THOUGHT THAT THEY WOULD HAVE TO RUN CONDUIT THROUGH MY GARAGE TO GET INTO THE HOUSE AS I HAVE A FINISHED GARAGE. THEY WERE ABLE TO PULL THE WIRE THROUGH THE ROOF OF THE GARAGE AND DIDN'T HAVE TO USE THE CONDUIT. THEY EVEN LEFT ME A PULL WIRE INCASE I EVER WANTED TO HAVE ADDITIONAL WIRING DONE. VERY POLITE AND PROFESSIONAL.

GREAT WORK. THEY WERE VERY POLITE AND PERFORMED THE WORK THAT WE ASKED THEM TO DO.

FANTASTIC! ON THE PHONE, MIKE HAD ME CHECK A FEW THINGS TO MAKE SURE THE PROBLEM WASN'T SOMETHING THAT COULD BE FIXED WITHOUT THE EXPENSE OF A SERVICE CALL. HE DETERMINED THAT HE NEEDED TO COME TO THE HOUSE, THOUGH, AND, REMARKABLY, WAS ABLE TO COME RIGHT OVER. HE FIXED THE POWER QUICKLY AND WAS EXTREMELY FRIENDLY AND COURTEOUS THROUGHOUT THE JOB, AS WAS HIS ASSISTANT. I WOULD GIVE THEM AN A++ IF IT WERE AN OPTION, AND HIGHLY RECOMMEND BROTHERS ELECTRIC. BY THE WAY, I THINK THE CHARGE WAS SO LOW BECAUSE I HAD THE ANGIE'S LIST COUPON.

THE ELECTRICIANS WHO DID THE JOB WERE VERY THOROUGH AND MADE SURE WE GOT EXACTLY WHAT WE WANTED. THE JOB THEY DID WAS EXACTLY AS PROMISED. THEY WERE COURTEOUS, ON TIME, TIDY AND EFFICIENT. WE HAVE SINCE HAD THEM BACK TO DO ANOTHER JOB FOR US. THEY ARE NOW OUR DEFAULT ELECTRICIANS.

THEY WERE VERY PLEASANT TO WORK WITH AND KNEW WHAT THEY WERE DOING.

OUR EXPERIENCE WITH BROTHERS ELECTRIC HAS BEEN ONLY POSITIVE. THIS WAS A HUGE JOB SPANNING SEVERAL MONTHS, WITH LOTS OF TWISTS AND TURNS AS NEW SURPRISES WERE UNCOVERED DURING DEMOLITION. BRIAN AND AARON WERE SMART, PROFESSIONAL, HARD-WORKING, RESPONSIVE, AND ALL AROUND NICE GUYS. THEY WERE FLEXIBLE IN WORKING WITH US AS THE WORK SCHEDULES CHANGED. THEY ALSO WILLINGLY EXPLAINED EVERYTHING IN LAY TERMS, AND HAPPILY WORKED WITH US TO CREATIVELY SOLVE PROBLEMS FOR THE BEST POSSIBLE OUTCOME. WE WOULD HIRE THEM AGAIN AND RECOMMEND THIS COMPANY WITHOUT RESERVATION.

THE PLUMBER WAS EARLY, POLITE AND VERY REASONABLY PRICED. WHILE HE WAS HERE, WE TALKED TO SEARS TO MAKE SURE THAT IT WOULD BE COMPATIBLE WITH THE DRYER THEY WERE DELIVERING. I WAS VERY IMPRESSED. THE PERSON WHO ANSWERED THEIR PHONE AND MADE THE APPOINTMENT HAD A BIT OF AN ATTITUDE, HOWEVER. SHE NEEDS TO BE TRAINED REGARDING CUSTOMER SERVICE.

VERY GOOD. I WAS PLEASED WITH THEIR SERVICE, THEIR PROMPTNESS, AND THEIR THOROUGHNESS. IT GAVE US GREAT PEACE OF MIND.

BOTH JEFF AND AL (I THINK IT WAS AL??) WERE VERY POLITE AND PROFESSIONAL. THEY CLEANED UP AFTER THEMSELVES AND DID A NICE PATCH JOB ON THE DRYWALL WHERE THEY HAD BEEN REQUIRED TO CUT A HOLE TO HELP RUN THE CABLE AND PHONE WIRE. THE JOB TOOK THE TWO OF THEM ABOUT 3 HOURS.

THEY WERE VERY GOOD, THEY HAD TO COME BACK BECAUSE WE HAD COLD AIR COMING THROUGH ONE OF THE LIGHTS. WE WILL USE THEM AGAIN.

I SCHEDULED A 3:30PM ESTIMATE FOR A THURSDAY AT THE BEGINNING OF THE WEEK. I WAS CONTACTED BY JENNIFER (?) ON WEDNESDAY TO SEE IF I COULD BE THERE EARLIER DUE TO A SCHEDULING MISTAKE; I SAID I COULD NOT; AND SHE SAID SHE WOULD CONTACT THE PERSON HOLDING THE OTHER APPOINTMENT AND CALL ME BACK. I DID NOT RECEIVE A RETURN CALL. I CALLED THURSDAY MORNING TO VERIFY THAT THE ESTIMATE WAS STILL GOING TO TAKE PLACE, AND WAS TOLD BY JENNIFER YES. THEN JENNIFER CALLED ME AT 2:00PM TO SAY THERE HAD BEEN A MISTAKE AND WOULD IT BE OK IF JIM, THE ESTIMATOR, WAS A LITTLE LATE - SAY 3:45 OR 4:00. I SAID THAT WAS FINE; LATER WAS BETTER THAN EARLIER. AT 4:30PM I CALLED BROTHERS TO MAKE SURE THAT JIM WAS ON HIS WAY. A MALE VOICE TOLD ME, ''OH, THAT APPOINTMENT GOT CANCELLED.'' I WAS PRETTY PISSED OFF AFTER ALL THAT, AND DID NOT CALL BACK THE FOLLOWING MORNING TO RE-SCHEDULE AS ADVISED. THEIR WORK MAY BE GREAT, BUT INTER-OFFICE COMMUNICATION FAILED BADLY IN MY EXPERIENCE.

IN BOTH CASES, I EXPECTED THEM TO DO SOME EXPENSIVE WORK (AND TOLD THEM SO), AND AFTER LOOKING AT THE SITUATION, THEY VOLUNTEERED MUCH EASIER/CHEAPER SOLUTIONS. EXCELLENT SERVICE, EASY TO MAKE APPOINTMENTS, ETC.

BOB WAS GREAT, TAKING THE TIME TO EDUCATE ME ON WHAT WAS WRONG (WE'D INTRODUCED SOME PROBLEMS WHEN WE INSTALLED NEW OUTLETS AND HE TOLD US EXACTLY WHERE WE'D MESSED UP). HE WORKED EFFICIENTLY, COMMUNICATED WELL AND RESPECTFULLY (AS A WOMAN, I'VE BEEN TALKED DOWN TO BY PLENTY OF TECHNICIANS) AND DID AN EXCELLENT JOB OF CONVEYING TRUSTWORTHINESS. FOR ME, HE PUT BROTHERS ELECTRIC IN THE BEST POSSIBLE LIGHT AND I WILL DEFINITELY RECOMMEND THE COMPANY AND LOOK TO IT AGAIN FOR ANY REPAIRS AND FOR THE UPGRADE PROJECT WE ANTICIPATE IN A FEW YEARS WHEN WE ADD ON TO OUR HOUSE.

AVAILABLE VERY QUICKLY AND REPORTED ON TIME. FRIENDLY, COMPETENT AND KNOWLEDGEABLE. THEY WERE VERY FLEXIBLE WITH THEIR TIME AS I ADDED TWO PROJECTS WHILE THEY WERE HERE.

THE ELECTRICIAN DID NOT ARRIVE ON TIME; WE THOUGHT HE WAS COMING AT A SPECIFIC HOUR, BUT HE MEANT A RANGE AND WE COULD NOT BE HOME FOR THAT RANGE. HOWEVER, WE RESCHEDULED AND THE ELECTRICIAN WAS PROMPT, EFFICIENT AND VERY POLITE. WORK WAS DONE TO OUR SATISFACTION.

THE ELECTRICIANS WERE CAREFUL, FRIENDLY & CLEANED UP. I WAS SUPPOSED TO HAVE THE WORK DONE ON A FRIDAY, BUT THEY HAD AN OPENING 3 DAYS EARLIER AND CALLED TO SEE IF IT WAS POSSIBLE TO MOVE THE JOB UP. THEY DID A VERY NICE JOB.

THEY WERE PROMPT, RESPONSIVE AND REASONABLE.

THE WORK WAS PERFORMED AS PROMISED. THE HOLES WERE MADE A LITTLE BIGGER THAN NEEDED, ALLOWING LIGHT TO LEAK. THEY WORKED WITH US AND SENT SOMEONE OUT TO CORRECT THE PROBLEM.

EXACTLY ON TIME--EXPLAINED WHAT WAS WRONG AND GAVE ME OPTIONS AND RELATIVE PRICES FOR REPAIR. EXCELLENT SERVICE.

THEY FIT ME INTO THEIR SCHEDULE ON THE SAME DAY THAT I CALLED. TWO MEN, KNOWLEDGEABLE AND POLITE, CHECKED THE LIGHT AS WELL AS THE ELECTRICAL BOX IN THE BASEMENT. THEY WERE QUICK AND CLEANED UP AFTER THEMSELVES.