Response from Bloomington Carpet One
You originally left a review about this same job on May 30th, 2014. Below is the response I left at that time. If there is anything additional we can do please let me know. -Matt Fuchs, Sales manager. --------------------------------------------------------------------------- From May 30th, 2014 - There admittedly was an issue at the beginning of your install that started it off on the wrong foot. We completely own that. We immediately responded however, had 4 additional people on the job site within an hour to complete the project the same day. The install and carpet looked excellent after our follow-up conversation. Our #1 goal with every job is to make sure that our customers are given better service than they can find anywhere else. In this instance, we did not live up to that standard at the beginning of the job. We sincerely apologized numerous times and feel we went well above and beyond what we would’ve needed to (or what our competitors would’ve done) in this case. We offered a full replacement plus $1,000 in compensation for the inconvenience. Since you didn’t want to go through with another install we still credited you the $1,000. That being said, we are not happy when our customers are not happy. It goes against everything we stand for as a business. If there is anything else we could do to change the way you feel about this job, we certainly would. In the end – we learned a lesson from the experience, and you have some beautiful top of the line carpet installed that should last for many years to come.