BEI Exterior Maintenance Corp

Prompt service, both with estimate and work. When date of work was postponed due to weather, we got notification about new date as well as information to post for the building's residents so they would be aware of scope of work, timeframe, and areas that would be inaccessible during work. They said it would take place during business hours, and I saw no sign of them when I left around 8pm or when I returned that evening (6pm?) - all work was complete and they had fully cleaned up after themselves. I.can't give a true grade on price because we didn't seek out other bids (except from one company 6that said they wouldn't make a bid because they couldn't tell the extent of water damage). Price seemed fair enough. Also we haven't had weather that would test the work yet, but so far no issues with quality.

BEI contractor has a professional staff that is very good at communicating with the customer. There was a lot of communication as to what was going to be done and how it was going to be done. The bid was detailed in describing the work to be done. However, I understood that the resealing of the privacy fence pitch pans was included in the bid . According to BEI, it was not. The roof had several issues that were addressed with a cricket so that the water would not pool in a low spot on the roof and would drain to the two scuppers. They also replaced the siding on the house to allow for the roof membrane to go up under the siding. The installation of the composite deck so that it would be level from the house to the end of the garage was masterful. They had to level out the stringers before laying down the deck. It took a long time and the result was excellent. They had excellent craftsmen that did excellent work. The only other issue was the stability of the outside wall privacy fence. The privacy fence is stabilized but it is not rock-solid. Overall, I was very pleased with their work and would use them again.

They were prompt giving me the estimate, but I have not heard from them since I returned the signed proposal more than a month ago. Also,, they are not honoring the 10% senior discount which is listed on their website. All the work was completed, however they did not honor their 10% senior discount which was advertised on their website.

Admittedly, this was a small job for an exterior company. But the home is too tall to access the facia without scaffolding and it needed to be repaired prior to painting. After so much difficulty getting anyone to even nibble at the job, we jumped on it when BEI agreed to do it. Sure the price was higher than we expected for only 30 feet of facia, but at least it would get done, right? After multiple promises of doing the work 'next week', it finally was completed nearly 3 months later. We had to postpone our painter several times and eventually just had the painter do as much as he could then come back later to touch up the repaired facia. Once the facia was finally completed, we discovered damage to several steps on the porch steps. 11 out of 15 to be exact. One was so bad that the entire front edge of a tread was broken off. Since the porch had recently been painted, we had to call the painter back (again) to touch it up. When we contacted BEI to request a reduction in our billing in exchange for the damages, we were simply told 'my guy says he didn't do it' and that we had no proof otherwise and were given a paltry $25 off the contract to make us go away despite our additional costs from calling the painter back. Based on lousy communication, poorly managed expectations for completion, horrible customer service and additional costs/damages, I would never recommend this company to anyone I know.

They cleared the area for the scaffold, laid down a tarp and then cardboard, set up the scaffold, removed the old pane, cleaned the mounting surface, assembled the the pane into the metal mount, installed the trim, cleaned all my windows reachable with the scaffold, removed the scaffold, old pane, cardboard and tarp, vacuumed the whole room and replaced the the furniture!

The job took about 4 days from start to finish. With one exception, the BEI guys were on the job the days I was told to expect them, which was a pleasant surprise. Any time anything went off schedule they called me before I called them. With the exception of a few snags the work was done well and on schedule. I did have to call them back on a few sloppy spots which seemed out of character on the whole. They showed up the next day to correct all of my concerns. They matched the existing roof shingles perfectly. The bill was the same as the estimate - no upcharges for this or that. Compared to contractor horror stories I have heard, this was a very pleasant experience. I would definitely call them again. And, not to be snarky, the men were all local MN guys - we communicated easily in our native tongues.

We were especially pleased with the salesman. The installation crew was prompt and courteous. They cleaned up the area and did an excellent job overall.

I FOUND THAT DAVID WOULD PROMISE FEATURES THAT THEY NEVER DELIVERED. FIRST WAS THE ALUMINUM RAILING SYSTEM. HE IMPLIED THAT WAS PART OF THE PRICE, BUT THEN WHEN THEY BUILT THE DECK HE SAID IT WAS EXTRA (I WAS CHARGED $900 THAT I HAD NOT PLANNED ON TO GET THE RAILS). NEXT, HIS DEFINITION OF SKIRTING IS NOT INDUSTRY STANDARD, ALL HE DID FOR THE EXTRA $352 THAT I PAID FOR, SKIRTING WAS TO WRAP AN EXTRA 10 INCH CEDAR BOARD AROUND THE DECK WHICH I CONSIDER A STRIP OR BELT BUT NOT SKIRTING. THEY REFUSED TO PUT THE SKIRTING IN TO ENCLOSE THE AREA DOWN TO THE GROUND.