Barnes Plumbing Co

The service tech. arrived on time. Got right to work correcting the problem and was done with the repairs a short time later. I will gladly contact them again when I need a plumbing service.

We were given a two hour range for him to arrive, and he showed up right away. He walked us through and showed us everything that was going on and what he had to do. Very nice guy. I would absolutely use them again.

At 10 am, I called with a request to hook up a washing machine and gas dryer and install a utility sink and its facuet and drain. By 12:30, not only had the plumber arrived, but completed all the work! And at a price that was CONSIDERABLY less than another estimate I had received.H

Received response to my email within 24 hours (good) & estimate was provided next day after submitting detail information.

Mike the plumber (not to be confused with Mike the owner) called me back immediately and told me he could be here in 15 minutes. He showed up on time and quickly sized up the situation and went to work. In addition to installing the new plumbing he also upgraded some of the existing parts. Mike was friendly and efficient. He did a really good job of cleaning up when he was done and gave me some advice on the care and feeding of my new plumbing. Mike did a great job. Barnes Plumbing did a great job.

Due to my house being old there were several issues, modifications for the sink and dishwasher. There was a problem with the lower panel on the dishwasher that didn't fit. Mike came back and made sure that it was satisfactory and looked great. I have asked Mike to give me an estimate on several other plumbing jobs. I certainly expect to have him back to do more work. Tom and Mike made sure everything was done to my satisfaction. One thing with plumbing, things are done different depending the plumer and the time period the previous work was done. If they don't come to the house to do an estimate time may vary. because of complications.

Mike came on time, very business like, professional and personable. He asked to look at the problems and then went to work. It didn't take as long as I thought it would. We walked arounde the house and talked about some other plumbing issues that will come up in the future. He was great. I would definately hire this company again.

We were highly pleased with all aspects of the job. When I first called Barnes Plumbing, they were friendly and helpful on the telephone, and were responsive in setting up the appointment a couple of days away. The technician, Tom, was on time, friendly, courteous, and professional. He did the installation in an appropriate time, and did a good job. We would definitely use Barnes Plumbing for future plumbing work.

The esperience from start to finish was excellent, very painless.

I anticipated a quick installation, which was not to be the case. The space where the dishwasher was to go had once contained a radiator. The radiator was long gone, but not the stub of its supply pipe, sticking up out of the floor. Our old dishwasher fit over this stub, but not the Bosch. At the plumber's suggestion, I worked on making a wooden platform to elevate the new dishwasher, while the plumber replaced the shutoffs and prepared the dishwasher. It took us both longer than I had anticipated, and I had to lower the platform to get the thing to fit in the opening at all. In the end, it was a very close fit. The alternative, to open the basement ceiling and remove the radiator stub, would have been enormously more expensive. I was happy with the job in every respect except (1) the already-mentioned long time it took, and (2) I would have preferred ball-valve shutoffs to the gate valves I got. They are easier to operate, and I have had experiences with shutoffs that got so heavily limed up that they would no longer close all the way. Since the dishwasher plumbing is all on the hot water side, if in the future the new shutoffs fail, or I'm not strong enough to close them all the way, I can use the ball-valve shutoff at the water heater and not have to shut off the whole house's water supply.

I have used Barnes Plumbing for over 15 years and they really take the time to do repairs right. No followups ever necessary. Sometimes their plumbing installations are a work of art. All piping in perfect alignment and arranged. Sodering perfection and never a mess left behind. Quality work at a slightly higher price than the average. Well worth it !!!

We are really pleased with them. They are very thorough, pleasant, and very nice people. They quote compliance worked for us as they did a past inspection. They are knowledgeable. We were totally enthusiastic.

Mike came, all business but very personable, too. According to my husband (I was elsewhere in the house), Mike was knowledgeable, skilled, and honest (for example, he made no promises that the disposal would continue to work -- we were amazed that he got it working at all). He replaced two faucet seals and ran the drain. No leaks! Fast-draining sink! Jury-rigged disposal that can take care of small amounts of food! Mike did not waste time nor try to sell us on more services (no "check your other drains? your water heater? your outside faucets?"). When we remodel the kitchen later this year, we'll definitely be asking Barnes to bid on the plumbing work.

Very pleased with all aspects. Spoke on the phone with Mike in the morning to discuss the problem and repair needed, as well as estimated cost; he was knowledgable, helpful and friendly. Appointment made for approximate arrival time 11-12 that day. Around 11:15 Cheryl called to advise that Tom was on his way. Tom was friendly and professional. As with many things in our 1960s home, the item to be replaced was not "standard" and the job turned out to be more difficult than anticipated; however, Tom was able to obtain the necessary parts and get the job done. The price was very reasonable given the difficulty of the situation. Would definitely use Barnes Plumbing again!

Excellent, the company called the day of my request, provided an excellent quote for repair of our in-floor heat system and were very thorough.

Everything went as specified, they didn't make a huge mess.

Discovered a leaking shutoff valve to the toilet. I first called one of the big name plumbing companies who quoted me an outrageous price just to show up at my door. Parts and labor would be additional. They also said it would take two hours to get to my house which would then make it an "off hours" extra charge call. I then consulted Angie's List and found Barnes Plumbing. They quoted me a more reasonable price on the phone and said they'd have someone there in 15 minutes. Ten minutes later Tom was at the door. Tom quickly sized up the problem; replaced the parts that needed replacing and did a nice job of cleaning up after himself. I would highly recommend Barnes Plumbing for any plumbing job around the house.

Went well. Larry was thorough and helpful. He also helped me move a piece of furniture which was incredibly helpful. The price seemed expensive but I think plumbing in general is expensive.

We had yet another basement pipe leak, thanks to the lovely Plymouth water quality. Price was reasonable (used Angie's List $20 coupon), they came right away in the morning (I called late the night before), fixed the leak and offered a very reasonable solution for how to solve this problem entirely, which I appreciated -- they could have just fixed the leak and gone on their way. Conversely, we'd had quotes in the past by other plumbers to replace all the piping throughout our whole house. Barnes' proposal makes way more sense and way more reasonable cost. They explained things thoroughly and gave background information that was helpful. Pleasant and professional. Worked quickly.

I had a problem recently with noisy heat radiators and I called Barnes Plumbing to fix the problem. The plumber, Mike, arrived on time, spent some time diagnosing the problem, and fixed it completely. He discovered a leak in the system, corrected it, and released air from the system. He did a great job and even volunteered to shovel my walk. I have used this company before to replace a water conditioning unit and was very happy with their service. I highly recommend this company.

Very good job. The pipes were plugged needed to cut a hole in the bathroom to get pipe and replace a 90 degree angle.Then replaced the kitchen faucet that was also plugged. Worked a total of 5 hours.

Very positive experience, repair person was on time and professional, he ordered the correct parts and returned to install. He gave me his thoughts on a second toilet and told me how to speed up the process if that toilet would leak. I had a confident feeling starting with my phone call to the office to make the appointment. Will call them again if necessary.

Mike arrived as scheduled. He explained what was causing the noises, and did a thorough cleaning of the boiler. He told us what to watch for in ter,ms of problems with this older boiler, and how codes were changing in the future. He explained what we could expect in a newer boiler. He was interested, personable, professional and informative. We have used Barnes before (installing a water heater), and have been very satisfied on both occasions.

I had a drain-cleaning need. Unfortunately, the plumber who came worked tirelessly and was unable to clear the clog after a couple of hours--he felt bad, but I was still billed $160.00 The equipment Barnes has includes snakes that reach 35'--my clog was about 50' away--I used SOS Drain Cleaning the next day and they removed the clog within 15 minutes--they had a better tool. I was disappointed that when I called Barnes, I was not given details about how their equipment couldn't perform like a drain-cleaning service. How was I to know what the difference was? I don't know this space of industry. I was also told that my Angie's list incentive would be applied to the invoice and it was not--I had to call again to get it applied. I did voice my concern with a dispatcher/manager, and she was kind enough to remove another $20--in addition to the Angie's list discount--and I realize that someone has to pay for the time and efforts of the plumber who came and spent that time at my home, but a company like Barnes who wants to be used again and again--and get high marks/grades, should probably bear more of the risk of not being able to solve a problem--not just charging the same price and only reducing the price when a customer complains. I think offering a 50% discount would be appropriate--and in my business practices, I usually eat such costs b/c I want to be viewed as being paid to actually solve problems, not just spin wheels with apologies that follow. I really liked the plumber, and the dispatcher/manager was very nice--if I need a plumber, I would probably call Barnes again, but I'd go with a drain-cleaning service any day....I ended up paying about half of what I was billed by Barnes to get the clog removed by SOS.

Very good. The problem lies in the fixture originally installed by previous owners. I appreciate their willingness to make it work, or try to, even with the long time period between visits.