Terrible to work with. Dishonest and have had issues ongoing that they continue to respond that they didn’t realize their team hadn’t fixed it yet.
Description of Work: Full yard landscaping
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Paul K.
07/2015
5.0
hardscaping
+ -1 more
Sent us the best crew we could have imagined or hoped for They had at least two supervisors continuously checking progress and quality of the crews performance. The crew was experienced in craftsmanship and even adding features we had not planned only to enhance the design and overall project The owners assisted us with finding another subcontractor to complete an additional project of replacing boards on the home and did not charge us a fee. The craftsman they sent was very reasonable, accountable and responsible and showed up when he said he would. We would contract with Dan and Tom again when we have additional projects and refer them to neighbors and friends. They may be slightly more expensive but they deliver above and beyond and do what they say they are going to do.
Description of Work: Owners, Dan and Tom, met with us several times to bid and design third driveway and paver front patio with landscaping design. Dan was always reachable and responsive, met our needs with prompt scheduling of their best sub-contracted crew, kept us apprised of the crews schedule, and hoped for. Dan continually stopped in to supervise and assess the project. They did what they said they would/could do and stuck to the bid amount. They are trustworthy, accountable, and a pleasure to work with. Tom often called or emailed to communicate about the project and our satisfaction. Their initial fabulous design did not meet the budget and they returned with a perfect plan to stay within budget.
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Service Categories
Pavers and Hardscaping,
Landscaping,
Landscaping - Lighting,
Landscaping - Lakefront
FAQ
Balance Design+Build is currently rated 3 overall out of 5.
No, Balance Design+Build does not offer free project estimates.
No, Balance Design+Build does not offer eco-friendly accreditations.
No, Balance Design+Build does not offer a senior discount.
No, Balance Design+Build does not offer emergency services.
No, Balance Design+Build does not offer warranties.