Automotive Concepts

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unknown

Just like then installation process, I found that the employees treated me great. I traveled about 60 miles because of the reviews and have not been disappointed.

unknown

Installation went well. They forgot to provide the cable to recharge unit. Had to go back in for that. Tech went over the operation of the remote. Very helpful

The tech was knowledgeable and helpful.

I was called in by automotive concepts sales person Brian halfway through the job. Brian states that grilles weren't lining up properly. I went in to check it out. They had the stock front grilles removed. As I entered the garage and walked around the front of my car I noticed that the bumper was still on the car but the stock grilles were off the vehicle laying on the bench. I asked them if they just reinstalled the bumper and they said no that they didn't have to remove it. I looked closer at the grilles, the fastener bracket were tore right off the stock grilles. This was very upsetting because I was planning on selling the stock grilles online to offset some of the cost. the mechanic J.R. says that they were able to take them off from the front without lowering bumper. I said "are you nuts, you destroyed these?". Is this normal mode of operation, to destroy perfectly good resalable parts? Don't you research or gather information first before you just take it upon yourself to just destroy parts? Totally rediculous!. as I was there I talked with the exhaust mechanic C.J. And he showed me what he had done. I was a little taken back because what he thought was good work was not quite good work. On the original exhaust there were 4 rubber suspension hangers. He modified the exhaust to put a different(heavier) muffler on with a dual tip exhaust. Not only did it not line up from the diagram I provided to them but the left side was not lined up and hanging lower than before due to the pipe being longer and missing a rubber hanger. As I was bringing up my concerns with C.J. trying to talk through was I thought needed to be corrected he didnt want to hear it and continued to back his work and argue with me. so then I went to auto parts store and bought a hanger bracket and put it on myself and corrected the problem. I subsequently met with Dino the manager and voiced my concerns about the grilles and he too kept backing his worker J.R. WOW!. I told him that I run a business also, people make mistakes sometimes and as a good business man myself I rectify things quickly and accept responsibilty. Deal with it professionally. He did end up saying he would reimburse me for the damaged grilles ( less than half of their cost) but never said he was sorry or accepted responsibility. The conversation with Dino was that they were going to send me $150 check in the mail. Over one week had passed and I hadn't received anything. I called and talked to Dino and he promised he would check into it and call me back, never heard from him. Another 5 days passed and I called him again and got voice mail and left the same message wondering what the status was of the check. NEVER CALLED ME BACK TO RECTIFY. LEFT ME HANGING ON THE $150 THEY OWE ME FOR DAMAGING MY AUTO PARTS!!! I guess they must have more business than they can handle so don't go there, they don't need your business. You will only have aggregation and wasted time running back and forth talking with the manager about things that went wrong. update 7-7-14 after writing this review and other complaints with the appropriate agencies, Automotive concepts has finally agreed to send me the check.

The work was extraordinarily well done.

I wanted some minimal body modification to my new car, and they did it perfectly...They are innovative, honest, professional, and offer outstanding servce._x000D_|_x000D_|The work they did was exactly what I wanted, including suggestions from them....I would definitely use their services again..and happily recommend them to others...

Would not go again. Ever. this auto shop completely overbooked themselves, knew they overbooked and compromised their quality while completely alienating their customer. Once it was off their lots, they brushed their hands clean of it and now the I have to go chase down this company to get what I paid and expect from a company that is supposed to know what their doing. I would not recommend this place for a remote start or if you are a customer that expects communication from a company you are working with. My car is still not working right Details: Called and made an appointment for the remote start install 2 weeks in advance on a Friday and dropped the car off the night before to make sure they would have the majority of the day to complete the installation. When I spoke with Brian on the phone, he had assured me we could talk more about options when I dropped the car off. On the night of the drop off, they only question they asked was what my number was which I provided. They didn't ask me any other questions (ie: did I need any switches connected, did I want a different model) and when I asked if they needed anything from me, they said no. I called at 3:30 Friday to see if they might have the car ready for pick up at 5:30 pm (they close at 6:00pm). The person who answered my call said they would let the tech know. I got a call from Deano (?) 5:30 PM letting me know what my car hadn't been started and if there was anything I could do about keeping my car until tomorrow. Since I had to be in St Anthony that night,l i had no choice but to leave the car there. Deano (sp?) called me back at 9:25 PM to let me know that the tech started the install but that it would be ready maybe around 11:00-11:30. He also let me know that Brian or Jessie would be in contact with me. They never called. I called them at 11:50AM Saturday and thats when they let me know my car was done. I finally was able to get my car around 12:30 after waiting for longer than 15 min. I noticed 6 black screws in my cup rest about 1 hour after I left the shop and called immediately to inquire about them. They said they would call me back- Never did This morning on my way to work, I tried to clean my rear window- I went to turn on the rear sprayer and my front sprayer started going. I thought I must have accidently turned the wrong knob. Nope. About 3-4 more tries, I realized the tech screwed up the wiring and now I am without a rear windshield spray (the rear wiper works as it should, just no spray). I called up the shop again and Brian switched me to the tech manager. No answer. Had to leave a message and will continue to call however note calls are not always picked up. I have to call twice in a row in some cases because no one picks up the phone after 2-3 min.

Excellent service and professionalism. The work was performed on time, and done perfectly. The staff was very helpful in offering ideas...and the communication was great!! I would definitely use their services again...and gladly recommend them.

Updated 11/22/2013: I got a call from Automotive Concepts apologizing for what happened on 11/16 when we had an appointment to get a remote starter installed. They offered to pick up and return the car, plus do the work for 1/2 off. We decided to give them another chance because that's a deal that's hard to pass up. A driver came to pick up the car in the morning and returned it in the afternoon with the remote starter installed. The starter works, and the price was great with this offer. I'd like to thank the owner and appreciate the effort to make this right with us. I think that says something about their concern for customers, but also about the power of a tool like Angie's List. 11/16/2013: We made an appointment for Saturday. They're open 10:00 to 2:00 on Saturday, so we were told to bring the car in right at 10:00 because it would take all day to do the installation. We were there right at 10:00 and left the car there. At 2:45 we got a call that they didn't have the job done. Not only was it not done, they hadn't even touched our car yet because there were two other cars that they were working on that were giving them trouble. So, they made an appointment that apparently they couldn't honor, and they waited until 2:45 to call to say they wouldn't get to our car. They did offer to come and pick up the car during the week and return it to us, but it's hard to trust that the work would get done on another day, and we're not interested in being inconvenienced any further. So we'll find someone else to install the remote starter.

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I worked with Jesse and he was helpful in helping me understand which type of remote car starter I should purchase. We set up a date and dropped the car off to get it installed. The remote car starter was done earlier than expected and it works great so far (just in time as the cold weather finally arrived). I would go back to Automotive Concepts again for my car accessory needs.

The work turned out good. They were very professional and reasonably priced.

I was able to contact them and schedule an appointment via e-mail. Very responsive. I told them what I was looking for without an exact product in mind. Brian offered me a few different models that would meet my needs and let me choose.I was able to have the vehicle picked up at my work place and delivered back to my office once complete for a small extra fee. Since the Install was to take about 5 hours, I thought this was a great option!Vehicle came back on time and in perfect shape. Remote start works great, and I am very happy with the work.The only evidence that the car has been modified is a small receiver that is affixed to the glass behind the rear view mirror. Very professional work! Would absolutely recommend.

They picked my car up at my house and returned it when they said they would. They were professional and were able to schedule my install right away. I love my remote start.

Overall, they did a great job. They picked up my new vehicle at the dealer, performed the work, and returned it to the dealer. The overall quality of the materials that they use are better than I expected. It actually looks like factory installed equipment. My only complaint is that they scuffed a few places when they removed the overhead parts of the vehicle to install the sunroof. This was very minor, however. Also, when you walk into their store, you can expect a slightly different atmosphere than what you may be used to. Not bad, just different.

The company is very professional, I just overpaid for the starter I got and it was buggy to use because of teh installation.

Their workmanship and materials were very high quality. I'd recommend them. The only issue I had was with getting the work started on time. The sales contact I spoke with offered to have the car picked up at my workplace at 8:30 AM and returned by 4:00 PM, but the runner didn't show up until 11:20 AM--and they never called me to let me know he was running behind. I called them several times in the meantime, and was told he was ''on his way''. However, they did complete the work and return the car at 4:00 PM on the dot, which was much more important to me. Again, their workmanship was excellent and the car looks great. They got it done on time as promised and for a good price, given the high quality materials & install.

I WAS TOLD BY THE MAZDA DEAL ADVISED ME THAT THEY COULD FIX MY PROBLEM. I TOOK IT THEIR AND THEY WERE GREAT. THEY FIXED THE PROBLEM AND DIDN'T CHARGED ME ANYTHING.