Augusta Greens LLC

Avoid Agusta! Service started out great but went bad. Poor communication, doesn’t answer calls or emails when there’s a problem. Patchy lawn cutting at best. Blows neighbors debris into my lawn. Ordered aeration and over seeding and only got aeration. After I canceled the service they came out one more time anyway and then sent a bill.

Stopped mowing after 2nd time. No explanation. Promised to send someone to mow on 4 different occasions. No one showed. Meanwhile, I have 2 weeks of Growth with some spots over 6 inches. Talked about doing some additional work when they were promising to get someone over to mow. Finally , I get an email that they would cut one more time( never happened) but then I would need to find a new service. I was out of their mowing area. Didn't seem to matter when I was signed up. Their website said Minneapolis was part of their service area. If they didn't want to mow, they should have just said something instead of offering ******** empty promises. I'm not a fussy customer. I'm getting a new roof then I plan on doing some landscaping this fall. So other then mowing and trimming, I could care less. Very frustrated. I"m 68 yrs old with health problems that prevent me from doing work myself. Not a reliable company.

It went really bad. It was not good. When I first talked to the guy, he was real friendly and nice. I don't live in the house, my son lives there. But, he comes and goes a lot. So I'm not there to watch how things are going. I think it was a small snowfall and it wasn't done and I had to call him about that. He was real apologetic. And then, they went and did it. Then we were going to get this big one and I called him and he said, "Oh you're checking up on me." I said, "Well no, I just want to tell you a few things." After that, I was calling him again because sometimes my neighbor will push his snow across the driveway into this empty lot because my neighbor doesn't have any place to put his snow if there is a big big snowfall and that's fine with me and I wanted to tell him that it might look like someone is removing the snow, but they're not. There were some other issues I wanted to tell him about. I called him about five or six times and he never called me back, never. That whole winter, he never ever called me back to talk to me. I left him six messages over a period of maybe three or four weeks and I finally just gave up. He never called me back and I was really irritated about that. We agreed on $100 a month for the season. I was paying him $100 a month, which I agreed to. His bills weren't coming on time either. His bills were late. The billing was real sporadic. The very last bill I was supposed to get -I think it was supposed to come, probably like in April or May or something - I never got the last bill. So I thought, "Well, that's fine. I'm not going to call him because obviously if I call him, he is not going to call me back. If I owe him money, he might call back. But if I've got an issue, that I want to talk to him about, he is obviously not going to call me back." So I just let it go. I thought, I'm not going to pay him for that last month, until I get a bill. This was the 14-15 season. I did not get the final bill in spring of 15 and then in fall of 15, I get a bill for $200. I don't know if this guy got sick or something or he wasn't doing his paper work, but in the fall, I get a bill for $200. It's the $100 I owed him for May and then it's another $100 for service starting in fall of 15. There was no contract signed. Not only was he charging me for the last payment, which I owed him for anyway, he was charging me for a new season without calling me, without contacting me, without ever calling me to discuss any issues I had the previous season. He just sends me a bill for $200 with no signed contract. So I sat down and wrote him a letter and I actually said, "I don't owe you any money." I knew I owed him $100 for the previous season, but I was acting like I didn't and that I had forgotten it. So I wrote him a letter saying, "I owe you no money. We have no signed contract for the 15-16 season and I've already hired someone else for 15-16 season." I sent that letter off and I made copies. So I get another bill for $100 for the spring of 15, that money I owed him. But the way he had it written, he had it written $100 and then at the very bottom of the bill he still had the $200. But he had taken off the 15-16 season. But he still has the $200 down there at the bottom of the bill. The way it was written was that I owed him $100, but he still had $200 at the bottom. I thought, "His bills were late, he wouldn't call me back." Maybe something happened in his family, maybe he got sick. I don't know. But if you're running a business and if something happens, you should contact your customers. So I wrote him another letter and I said, "I researched my records and I do owe you $100 per our contract of the 14-15 season." So I wrote a check for $100 and I paid him for that and I said, "But, the bottom of your bill states $200. I do not owe you $200. We do not have a contract for 15-16 season. So I'm paying you $100 for our contract from 14-15 and I'm done with it. This will end the matter." I made a copy of that letter and I sent the letter with the bill and I haven't heard anything from him. It was very disappointing. I think when I got him, my son was researching it on the computer. I think he was signed up for Angie's List and he was looking it up on the computer and comparing grades and stuff for all these people. But, I picked him up over a whole bunch of others and he was not the right choice. Maybe I called him too many times and he got irritated with me because he said, "Oh you're checking up on me." Well, you don't even say something like that to a customer.

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Not well.I don't recommend them.

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Did not get answer to messages. Did not use service!

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They did what they were supposed to and did not follow my instructions. I paid them extra to do the lawn without using the lighter. They were broken and so I paid them extra and I would not use them again. They showed up when they were supposed to.

I have used Augusta Greens for about 5 years now. They keep doing a good job and I keep coming back year after year. If I ever feel they didn't provide the service to my satisfaction, I let them know. They usually come out the next day and correct it. I am very pleased with the service I get from Augusta Greens. I have recommended them to many of my friends and co-workers.

Have been a customer for 5+ years. Prompt, responsive, courteous, and if something goes wrong they fix it (the snowplow scraped our lawn and in the spring they brought in sod to patch those areas). I highly recommend Jeremy and Augusta Green Lawns.

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Called and talked to Jeremy and asked him if could plow my drive way. All he said was not today and left it at that. Not asking if I would want to have it done tomorrow , just not today. He must not wanted my buisness.

Highly recommend. Jeremy -- the owner has been great to work with. He is prompt -- even speedy -- in his follow up.