This pro has maintained an average of 4.5+ star throughout their time with Angi.
Approved Pro
American Sewer
Sewer Main Clearing, Drain Clog or Blockage Clearing, Commercial Drain Clog or Blockage Clearing,
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
American Sewer is your go-to plumbing and drain cleaning expert in the Twin Cities. With our exceptional service and competitive prices, we guarantee a great job every time. Don't wait, call us today for same day dispatch!
Business highlights
Emergency services offered
18 years of experience
Services we offer
Drain cleaning, and plumbing consultations for Residential and Commercial. Best equipment in the industry! No job too tough and we have the means and the knowhow!
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.91,308 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 91% | ||
| 6% | ||
| 2% | ||
| 1% | ||
| 1% |
Showing 1226-1250 of 1308 reviews
MARY B.
Sep 2012
I was generally satisfied with the service, but was asked for a $20 "love payment" (?cash payment not in the invoice?) because the call went over 1 hour. I checked the coupon and original Big Deal advertisement and no where did it say the cost only purchased 1 hour of service. The service provider ran into some problems, but seemed to be able to do the service I had purchased and pointed out another, larger problem that kept him from being able to fix the problem completely. After some initial confusion, he was able to determine the reason my toilet tank took so long to fill and was able to fix it by installing a new value.
Response from American Sewer
"thank you for your report!! yes !! i remember the job well and and how much troubleshooting it took to figure out where the exact blockage was. i service many many toilets and have been told that i do amazing work on them and this was by far the most unusual blockage in a supply that i have ever seen. we did work over an hour on the job and while the camera and floor drain went well the toilet tuneup was a boggler. i am glad it is working well now and am proud of resolving your issue. i seem to remember putting on a new supply line. you were not charged for that. i know i was there about an hour and a half and i did not charge you rightfully 40.00 that i could have; the FINE PRINT READS like this directly from the coupon: •Coupon is good for standard drain cleaning & includes up to 1 hour of labor for drain clean out •Any additional hours of service beyond the services included in this offer will be billed at our standard labor rate of $80 per hour •Coupon does not include any replacement parts necessary for repair, if conditions indicate repair/parts are needed they will be brought to the homeowners attention and priced for approval To state the i asked for a LOVE PAYMENT is possibly a miscommunication after a tough job that was finished to my satisfaction and approval. You were treated fairly and i only asked you to PAY me a little extra if you LOVED the service since i failed to refresh you of the details of the FINE PRINT Maybe we need to put the FINE PRINT in BIG BOLD to further emphasis the details i hope you LOVE how your toilet fills faster and is more robust in flush jonathan"
AIMEE F.
Sep 2012
unknown
Response from American Sewer
"thank you for your report jonathan"
Kelly H.
Sep 2012
unknown
Response from American Sewer
"thank you for taking the time to report,i am glad the job went good... we always do our best and are happy when we have a good result without major difficulty. Jonathan"
Thomas S.
Sep 2012
.
Kim V.
Sep 2012
I was immediately both impressed and appreciative of Jonathan corresponding over the weekend, something I didn't expect. We quickly arranged a time for him to come over and assess and fix a toilet issue that has been plaguing me for quite some time. When he got longer on the job before me, he called twice to let me know his ETA. He did an excellent job fixing the issue at an incredibly good price. I really appreciated his flexibility, too, in that I called him in response to one of the Angie's list online deals and the work turned out to be something a bit different. I found him to be fair, honest and someone who conducts business with integrity. I'd definitely use him again in the future.
Josh S.
Sep 2012
Cleaned out main drain line in a new house. Apparently it was pretty caked with gunk, so it took a while.
Response from American Sewer
"Thank you for your report! Reporting members like yourself is what makes Angies list work soooo well Jonathan"
LINDA L.
Sep 2012
I called Jon to ask him about details of a coupon offered thru Angie's list. He answered all my questions promptly and set up an appointment for the next day. The men arrived promptly and and worked quickly and efficiently. They explained what they were doing and made recommendations but never tried to sell me anything thing that I did not need. I was impressed by their integrity. The cost of the job was well-worth it. If needed, I would hire them again in a minute.
Response from American Sewer
"Thank you for taking the time to report, positive feedback is always appreciated! jonathan"
Wendy W.
Sep 2012
On the way in and out of the house to bring in his equipment he noticed that my door closer was broken. He took a look at it and said he could fix it with two screws. It has worked great ever since (and this is the 4th door closer I've had since I moved into the house in '08). He also noticed that I had a box of oil sitting outside by my house and asked if my car burned oil (yes!) and said he had a buddy whose car did that and he bought a certain kind of oil that helped stop that. (I've forgotten which brand, and I need to ask), but as a single parent with no clue about things like auto oil, I was so thankful for that extra tidbit and also extremely thankful to have a working door again!
Response from American Sewer
"wow Member !! thanks for the report! i am amazed that the door is still holding. i am a better draincleaner than a handyman but it seems to have worked... glad to hear all is well. jonathan"
Michael L.
Sep 2012
Very curtious, responsive, and explained what he was doing and seeing very well.
Response from American Sewer
"Member, thank you for your kind report ,it was a pleasure working with you."
Adam P.
Sep 2012
We had 3 drains in our basement that were slow draining and backing up. Our utility room floor drain was completely backed up and we had a pool of water starting to spread towards the carpeted area in our basement. I researched companies that perform drain cleaning services in the area through Angie's List and read a number of great reviews for American Sewer. They had an online service price of $89 for a main line sewer cleaning (which I thought was the problem) so I purchased the coupon online. I called and spoke with them around 9 a.m. and described the problem. They informed me they had a job not far from my residence and could be over immediately following that job. They called when they were wrapping up the previous job to let me know they were on their way and were at my residence within 20 minutes as promised. After listening to my issues and observing the situation they promptly brought in their gear, put on shoe covers to not dirty our floors and got to work. They promptly completed the job, tested out their work and then brought me down to visually prove to me that they had cleared the clogs and that water was draining quickly. Turns out I didn't need a main line sewer cleaning and they were happy to swap out the coupon and give credit for what was already paid. They provided a 50% discount on each subsequent line they cleaned. I didn't have a checkbook or cash on hand and had planned to pay with my debit card. Unfortunately they prefer to not take credit cards (understandable, but slightly inconvenient). They offered to follow me to my bank on their way to their next job so I could withdraw the balance due from the ATM, which was very much appreciated so I didn't have to go to the nearest ATM and incur the fees and surcharges. Overall a GREAT experience, good price, prompt, professional and quality service! I will definitely call out the American Sewer crew again in the future if I need to have additional pipes and lines cleaned and I highly recommend anyone use their services instead of a chain like Roto Rooter or others.
Response from American Sewer
"thanks Member your kind report is deeply appreciated!! you were great to work with and a encouraging customer. jonathan"
PAT L.
Sep 2012
He called before arriving within time specified and performed a thorough cleanout of the drain and trap. There was no muss of fuss and he was done in a very short time. We'd definitely use him again if need be and recommend him enthusiastically.
Response from American Sewer
"Thank you for your review! I am glad everything is working good now!"
Jeanette B.
Sep 2012
very well
Response from American Sewer
"Thank you for taking time to report!! your feedback is appreciated! jonathan"
TOM L.
Aug 2012
Very well. Scheduled in advance. Jonathan was there on time and with enough help. Performed all the tasks, offered suggestions, and cleaned up. All in all very efficient.
Response from American Sewer
"Your report was received thank you for taking the time! jonathan"
Dwayne C.
Aug 2012
Late Friday night my sewer line backed up somewhere between my house and the street.
I called Jonathon around 8:30am on Saturday hoping for the best, but knowing that it was a weekend. I left a message and he called back within 10 minutes.
He informed me there would be a reasonable extra charge for a weekend call out. We agreed on a price and a time and he arrived exactly as planned. 60 minutes after arrival he was completed and on his way.
Courteous and professional all the way.
I called Jonathon around 8:30am on Saturday hoping for the best, but knowing that it was a weekend. I left a message and he called back within 10 minutes.
He informed me there would be a reasonable extra charge for a weekend call out. We agreed on a price and a time and he arrived exactly as planned. 60 minutes after arrival he was completed and on his way.
Courteous and professional all the way.
Response from American Sewer
"Thank you for your report, you are en enjoyable person to work with! jonathan"
Jeremy B.
Aug 2012
Great! Really good communication, very nice company to work with.
Response from American Sewer
"thanksfor the report Member! finding new customers through angies list is always fantastic! jonathan"
Britton S.
Aug 2012
Jonathon and Joe were very friendly. They were on time and did a great job. We found them through Angie's list and used their coupon.They came to inspect our line to the street. Once I saw that was clear, I asked them for a price to clean the 3 drains in our laundry room. They gave me a good price, and cleaned up any mess that was made. I would use their services again.
Response from American Sewer
"Thank you for your report!! Lookiing back.. I am really so glad i went with my earned intuition and did all 3 ! Jonathan"
Dallas L.
Aug 2012
It turned out to be a messy and smelly job in a cramped space, but they were highly professional and competent, not only clearing the drain quickly and thoroughly but cleaning up the mess afterwards. No trouble with that drain since then--we're very pleased.
Response from American Sewer
"thank you for posting a review! Jonathan the drain cleaner"
Joshua P.
Aug 2012
Jon and his partner were very easy to work with. They scheduled me the day after I called, arrived on time, and did exactly as I requested. They were able to clear out my very stuck sink drain and were very friendly and respectful. One additional part was needed beyond the quote and was very reasonably priced. They even caulked my sink to wall for no extra charge. Great experience - will call them if/when I need work again in the future.
Response from American Sewer
"Thank you!"
Harpreet S.
Aug 2012
Jonathan did a great job cleaning out the bathroom sink drain. The water went down at about 5 times the rate that it was going down before the cleaning. Jonathan is also quite jovial and lively!
Kristi S.
Aug 2012
I purchased a Big Deal for drain cleaning plus toilet tune up and called on a Friday to schedule an appointment. Jonathan answered the phone and was very polite. He asked if it was an emergency, and I said no, it was not a critical issue, so we scheduled something for Wednesday of the next week. I work during the day, and he was able to accommodate my schedule and meet me at 5 pm. On the day of the appointment, he called in the morning to confirm that we were still on for meeting at 5:00. He and his helper arrived promptly, put covers over their shoes before entering the house, and got started right away. Jonathan said the drain had a soft blockage and he used an auger to clear the drain. He also performed a toilet tune up as part of the big deal. He noticed the water was filling the tank very quickly, and this could be an issue if the drain is ever clogged completely because the overflow would be significant. He therefore adjusted the water flow. He also checked the internal parts of the toilet and said everything was in good shape. The appointment was finished in about 20 minutes. It is great to have the toilet working again! Jonathan was great to work with and i will definitely call on him again for this type of issue.
Response from American Sewer
"thank you for taking the time for the report!! jonathan"
PATRICK W.
Aug 2012
THe work was done in record time - left the work area spotless and the drain which had been running slow for MONTHS is as good as new!
Thank your guys!
Thank your guys!
Response from American Sewer
"Thank you for your report!! the energy drinks were awsome!"
Vickie M.
Aug 2012
unknown
Response from American Sewer
"You were not overcharged! You bought an 89.00 sewer clean online. Your issue was not your sewer, you bought the wrong coupon... it was 2 toilets and a bath sink. To make things easy for you and fix what needed fixing I swapped out the 89.00 you paid as a credit on what needed to be done. The fine print also states RESIDENTIAL ONLY and yours was a stacked duplex ( commercial property) The second unit on top had a deodorizer in the toilet in it and it was amazing we were able to get it out without turning it into a bigger job. Then your tenant wanted to have us clean the bath sink and we verbally sought approval from you and told you 40.00 you gave the go ahead. These were your charges: 60.00 main floor toilet auger (clogged with excessive bowel movement regularly) 60.00 rental upstairs toilet auger, removal of plastic debris. 40.00 bath sink on rental (normally 80.00 50% off) 15.00 flapper on upstairs rental toilet (parts) I credited you 89.00 and you wrote a check for 83.00 You Paid 89.00 online and 83.00 in check #3946 **** Not 89+180 like you falsely stated**** American Sewer will continue to do business with genuine care and business integrity! JONATHAN THE DRAINCLEANER"
Jason V.
Aug 2012
Very professional and were quick. Cleaned up all their work areas when done. Used Angies List deal so cost was more than reasonable. Highly recommend American Sewer in the future.
Jill L.
Aug 2012
unknown
Rochelle C.
Aug 2012
They did a great job and were very knowledgeable. They explained everything they were doing and why. They even did a follow up call to make sure everything was working ok and when I told them I had a dripping knob, they came back out right away the next day and fix it.
Licensing
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FAQ
American Sewer is currently rated 4.9 overall out of 5.
American Sewer accepts the following forms of payment: CreditCard
Yes, American Sewer offers free project estimates.
No, American Sewer does not offer eco-friendly accreditations.
No, American Sewer does not offer a senior discount.
Yes, American Sewer offers emergency services.
Yes, American Sewer offers warranties.