Aladdin Doors

The repair person was obviously very knowledgeable and willing to explain things. The garage door was put in shortly before we bought the house, and the original parts were all cheap (thus why we needed a repair). In the end, we got new springs, a new cable, and new rollers for the garage door. He did everything quickly and efficiently, and not only does our garage door work, but it's finally will no longer make the horrible creaking noises it used to.

No fuss, no muss. I'd call them again.

I had a wonderful experience with this company and would highly recommend their services! Our garage door was failing to stay closed. Aladdin Doors was able to come out on the same day and replace our 20 year old garage door opener. Mahdi, the technician, was wonderful. He was punctual, professional, courteous, and delightful to work with. He did not pressure me in any way to buy products we do not need....just presented me with the facts and allowed me to make the decision. It was determined that we needed a new garage door opener. He worked quickly and left the worksite in perfect condition. Before he left he made sure that I was able to operate all parts myself (instructions on installing light bulbs, etc) and that I was entirely comfortable with all of the system. He answered all my questions very patiently and thoroughly. I was very impressed with the company from my initial phone call (I actually talked to a human being and not an answering machine!) to the completion of the job. I will definitely call them in the future with other needs and highly recommend their service!

Aladdin's tech came out promptly adjusted the settings and we were done within 15 minutes. It worked out great and I would definitely hire them again. Do not hesitate to call. They are fast, efficient, professional, and know garage doors.

Great. Rep was fast and very helpful

The positives: When I called Friday morning, I was happy a person answered the phone to schedule service rather than getting an automated system or voicemail which happens more often than not in this day and age. She said there was a cancellation so someone was able to come out in the afternoon that same day. The technician called prior to arriving and came at the expected time. When I told him a new opener wasn't in the budget, the technician made sure the door could be locked while in its manual state. The negatives: The technician made an immediate diagnosis that the opener was shot and that a new one was necessary without looking at it. The only thing he checked was the year it was made and stated an opener's lifespan is about 12-15 years and this had exceeded that. I asked if there could be a repair for an interim time until a new opener was in the budget, and he said nothing could be done when the motor runs and the chain doesn't move. I was given a quote for a new opener and was told if the replacement was done in a couple weeks, the service call fee would be waived. I contacted another garage door provider to get another estimate on an opener for comparison, and when they came out, they looked at the unit and said the chain was off the sprocket. The other provider got it back in place and tightened to the correct tension and works like a charm now! I kind of feel like there was an agenda from the Aladdin Doors technician to sell and install a new opener and feel a bit ripped off paying $70 for that agenda. I would have rated an "F" but they were very responsive and punctual.

Well Nice work on time

They are fantastic! I've used them before and they are always out here when I need them. They are very thorough and let you know what price ranges are, warranties and how to maintain things. They clean up well and don't pressure you for more sales. I can't say enough good things about them!

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Madi, the technician was on time, professional and all around very pleasant to work with. He took the time to explain exactly what he was doing and gave me advice on how to maintain the door going forward. Madi was very efficient in getting the work done. Great experience!

First and foremost, guy I talked to over the phone to make an appointment was very professional and technician (Mahdi) arrived on time for service on 02/09/2015. Mahdi explained what the problem's and suggested to change both cables and the rollers. (He didn't tell me what it's going to cost me at this point.) Although I bought the $59.00 package on Angie's List hoping to score a good discount and get a quality service, I ended up paying extra $155.00 for a pair of cables ($60.00) and a set of new "Rollers Nylon" ($120.00) after $25.00 discount. I was disappointed to learn that a set of "Rollers" cost in the neighborhood of $10.00-$12.00 and $120.00 seems a bit high even with a labor cost added to it. I don't understand the purpose of buying a "30 minutes service call" for $59.00 if I end up paying a full cost at the end. Unless you guys are more transparent about your pricing and the products that you are selling I am afraid that I won't be using your service in the future nor recommend for friends and families. Thank you! DJ

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He was good and quick, knew where to look, and urged me to sign up for an Angie's List coupon which saved me $25.

It went fine. Garage door opener works OK.

It went great. We called to set up an appt. and he was there 1 hour later. Very nice person and very knowledgeable. Was able to fix and perform a safety check in 27 minutes. We are extremely happy with the service!

The guy was very accommodating. He came out and repaired it and did some additional work to extend the life of the door. He always told me what he was doing and why he was doing it. He didn't waste a lot of time. I will use them and recommend them in the future. He was a neat and clean worker.

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Went well. Showed up on time, very professional, very helpful. Completed work quickly. Provided good advice -- we fixed what was necessary with an eye toward replacing the doors/openers in the spring. We will be contacting them in the spring.

On time, gave us a coupon worth $30 off the service and did a great job.

**Note that this is the first time I've ever given a negative review on Angie's List, and I've been an Angie's List subscriber for roughly 6 years. Please keep that in mind when reading this review. The technician showed up within roughly an hour of when I called to make my appointment, which was great, and he was friendly for the most part. I had the same company over 6 months prior to make similar adjustments on my garage door/track/opener/etc. to get my garage door to close properly. The garage door started acting up again within a month and got progressively worse, so I made another appointment. When I made the appointment over the phone this time around, I was told there would be no service charge since the prior service they performed had a one year warranty. I asked them again to confirm that I heard them correctly about the service charge. But after the technician performed his work, which took about 2 minutes, he told me that the adjustment he made this time around was different than any of the adjustments he made the first time (though I'm convinced that is not correct because I watched him do his work both times). He said that was the reason I had to pay the service charge. We went back and forth for probably 20 minutes regarding the service charge. The technician told me to call his manager and work it out with him. The manager berated me and said that I was just trying to get something for free "because that's the kind of person I am." Based off that comment, I just decided to pay the technician the $59.95 service charge (which was their 'coupon price' and the same price I paid them the first time they were at my house) because I don't want to be known as that type of person. I also decided to pay him because he said his manager would take it out on him if he didn't collect something. The technician then actually only charged me $49.95 for some reason. If I would have known up front that I'd have to pay a service charge, I would have gone with a different company because there are always coupons out there for $30-40 for a garage door tune-up. I know it's not much of a price difference, but it's the principle that Aladdin Doors lied to me about the service charge. Just before the technician left my house, he told me that the company wouldn't be so accommodating to me the next time I call for service. I find it funny that he actually thinks I would do business with them again.

They were prompt, knowledgeable and did an exceptional job because we ran into some difficulties with the electricity and they handled it beautifully.

I was having trouble getting my garage door to open and close appropriately. The technician came out (even called to see if he could come before the scheduled appointment). He fixed the issue and talked me through multiple things regarding my garage door. He gave suggestions on possible ways to fix it, but didn't try to sell me unnecessary products at this time. He fixed the light bulbs that I couldn't reach and it was amazing the time he spent with me and the job he did. He made sure that I understood every part of what was going on!