1-800 Got Junk - Twin Cities

They do not pick up pianos unless it is under a certain weight, they won't take it down more than two steps, and it isn't wet outside. This should be advertised on their website! I chose them because I needed the piano moved along with a huge pile of other stuff. I still had them remove the other stuff, but if I had known, I would have hired somebody else instead. I felt that their TV ads are misleading that they will take anything and their written list of items they will take is also misleading as it states they will take pianos. Besides that, the guys were good that moved the junk and they moved quickly and were on time.

Easy to schedule service online. Received a call before they arrived. I was given a price quote before work started. Workers were friendly and worked hard. I never would have gotten the treadmill out of the basement without them. It was worth the cost. I am happy with the service.

Fine. things went very smoothly and the guy were very nice.

Great showed up on time, let me know when they were about 20 minutes away. Cleaned up a big mess quickly and completely. Very satisfied.

For the most part it went OK, but they had to cut open a freezer and that spilled liquids. They seemed to be unprepared to deal with a large heavy item which they had been warned about. They were very good with all the other items. They were friendly, helpful. They just weren't ready to handle a large freezer, which they had been told about ahead of time.

I made an online reservation for same-day service on Monday, Jan. 2. No complaints here about the quality of service. The two-man crew was great -- efficient yet careful. I had to remind them, as they prepared my invoice, that I had a $10 coupon from the online reservation. As I told a supervisor who called later to check on how it went, my only gripe is the company should be more transparent about pricing. Following my web reservation, I was told on the phone that the cost--which is not calculated until a crew's arrival--would be $129 minimum plus an amount equal to a rate per cubic feet taken up in the truck. Then when the crew arrived, they arrived at the price based on a sheet that had per-item rates -- so much for a refrigerator, so much for a mattress & boxspring, etc. (Why not put that sheet on your web site?). Maybe the price would have wound up the same either way, but it seemed a little shifty. I don't blame the crew -- the guys they sent were great. But the company could make a decision to be more clear about pricing. This is also consistent with reviews on Angie's List that say they do a great job but are expensive. It makes it hard to do comparison shopping on price for a job.

All items were removed at quoted price.

Two guys came on time, preformed the work as expected. Bothe were professional and nice.

Very happy with this service! The reservation was easy to make, and the drivers (Remy and Ethan) kept me notified about their expected arrival time. They arrived well within the designated time slot, actually a little earlier than they'd first thought. They hauled out my old freezer, took payment and off they went. The whole process took maybe 15-20 minutes. The service wasn't cheap ($99), but SO nice to have the job done. The drivers were great - courteous and very quick. I would happily use 1-800-GOT-JUNK again.

Prompt, courteous service. Efficient, honest, and fast workers, also cleaned up in the end. Would use them again in the future. Highly recommended, good value.

Extremely professional and great service from scheduling to pick-up! Easy to schedule on-line too, and I received a $10 discount by doing so. However, when I had questions during booking online, I called the number and they gladly helped secure my appointment over the phone while still honoring the online discount. They also take American Express, so I was able to earn miles for my junk as well:)

It was a real pleasure to work with Avery (I hope I spelled that right) and Adam. Both young men were very professional and pleasant. They called to let me know they could come earlier if I was ready, and then they called when they were about 5 minutes away. They looked at everything to be taken and gave me the estimate, which I agreed to. Then they very efficiently took it all and put it in their truck. All I had to do was point to what had to go. It was so easy, and didn't hurt at all!

Both guys were very nice, and called to let me know when they'd arrive. Unfortunately, I was looking for a dumpster service thats a little cheaper than they offered. They were still very nice and didnt pressure me into going with their service.

This was the third time we have used this service in the past few years, and unfortunately will be the last.. I scheduled the appointment through their website a week in advance. The appointment was scheduled for 5:30-7:30 July 3rd. On the day of the appointment, I received a call at 3:30 saying they are running ahead of schedule and would like to meet me at my house. My wife and I both work so unfortunately this was not an option. The guy on the phone said they would be there closer to 5:30. It was about 7:00 when I broke down and called them to see if they were close and they informed me another customer scheduled at the last minute and and quot;jumped aheadand quot; of me. The load was much larger than described and they couldn't come to my house until 9:30 at the earliest. We have a 5 month old baby and this time would not work for us - so I asked for the manager's contact info and was told his name was Mike Carlson but they wouldn't provide me his phone number. He told me he would try his hardest to get a team over to our house- and about 30 minutes later two guys showed up. The driver was rude and obviously annoyed with us, the passenger seemed like a nice guy. They were in a hurry and didn't even offer to sweep the debris out of the driveway where they loaded the junk. Not a good experience at all. Regardless if the scheduling system was at fault or the driving team it became a stressful experience that we will not put ourselves through again.

Each truck had two college age men who were neat and pleasant. One was in charge and gave me an estimate of what they could get into a truck and how much it would cost. The estimates were accurate. The men worked without interruption. It took them about two hours to fill a truck. This was hard work and was worth the monetary cost. The one person in charge decided which items to take first and how to pack the truck. They were very efficient. And if they were uncertain about what to take they always asked me. I always remained in the house and garage and supervised, but they were there to do the job and tried to do it to my satisfaction.

David and Andrew provided excellent service. They were very professional, punctual, friendly, helpful, and very careful with that big desk. We downsized from a large house into a smaller townhouse this spring and called the Got Junks guys on a few occasions. We have never been disappointed with the crews that came out. And we like the idea that they try to recycle usable items rather than just take things to the garbage dump.

The 2 employees were professional, didn't complain or make us uncomfortable about what they had to take or what condition it was in. The pick up is expensive if you have any appliances, TVs, etc., but to clean it out when you don't have a way to dump it yourself is worth it. They do have tip amounts also though so it is spendy.

They came out the same day I called them, and hauled away my hot tub the same day as well. They are not the most inexpensive but they will solve any trash or nuisance removal problem. They bring as many people to the job as necessary, they care about your property and leave as before they came.

Two guys show up on time and proceed to tell me that the online quote is wrong, that they handly ever remove spas, and the minimum amount would be $500, and labor on top of that to bring the tab to $675 because it would take 2 hours. Asked them to leave and took two hours myself to cut up and remove with my own truck. Would not recommend them for anything if they are going to jack their rates. It says on their site that they remove spas, so I thought I was getting pros with experience. Not so much

My experience went very well. The called before they were going to be at the house, as they said they would. They were also able to be there 15 minutes ahead of schedule which was great. The guys that came explained to me their service, what they could and couldn't take, and also how they would be able to "reuse" some of the items - which in the end gave me a small discount as well - because everything didn't have to be thrown away. It was not a great weather day and they did their best to keep their feed clean when coming in the house - but the rain wasn't helping. I actually gave them the ok at the end not to change their "booties" again because I was going to be cleaning. In the end, I was extremely happy. They took most of the items I was hoping they would be able to take and were friendly and courteous the entire time. I would definitely hire this company again if needed.

They came and hauled away some items for me. They did a good job, and were a little bit expensive.

They did great work. Very expensive, but great work. The workers were very nice.

I received notice that a new couch and chair set we had custom ordered was about to be delivered, so I needed to get the old couch and recliner removed promptly. I called 1-800-Got-Junk/Twin Cities and the service call operator was able to schedule a truck to my home in about an hour's time! The operator explained how their service works, and, based on my verbal description of what we needed to have remove, gave me a conservative preliminary estimate, with the understanding that the crew would give me a firm estimate upon their arrival. As noted, the crew arrived in less than an hour, having called first to give me an improved ETA. The two young men were neat and very courteous, and as soon as I accepted the estimate they proceeded to carefully remove the two pieces of furniture. We were extremely satisfied with the entire experience, and plan to call 1-800-GOT-JUNK then next time we need any hauling/disposal work performed.

I booked their service on line, there is even a discount for booking the same day. They discussed what they were going to do.They even had to move some things to get to what I wanted to get rid of! After the big and heavy things were moved, they replaced these items. The area was left in a clean condition. They are supper!

Really happy with their service! I discovered a leak from the outside faucet running inside my finished basement wall, leading to a wet carpet. The leak may have been dripping for a week, so I had to clear out the room fast in order to pull up the carpet. The next morning I went online to compare services, liked the ease of scheduling w/ this company and the obvious fact that they could come virtually right away. I scheduled for a 3:30-5:30 window. They called around noon to see if they could come even earlier, around 2 pm, as they were in the area. I couldn't make that work, but the guys were extremely nice about it. Called again around 2:45 to reconfirm the original time. The two young guys were extremely pleasant and professional, got right to work after explaining what they could recycle, donate or trash, and all the fees -- there was a surcharge for the mattress and a fee for the dehumidifier (city fee). Their initial estimate as to how much of the truck my stuff would fill proved high, but they adjusted based on the end result. I added a few items to the truck realizing how easy it was. Filled 3/8 of a truck, the initial fee was $350 or so but I had a coupon from Angies List so it was $335. Not cheap - hence my "B" rating on price, but I'm SO glad I called -- the overall experience was definitely an "A". Would call them again, no question.