Mr. Appliance of Eden Prairie & Maple Grove

The technician was nice and seemed knowledgeable he checked the thermal fuse on my dishwasher and it came up as an open circuit. He took it out and tested the wires for power then checked the fuse a second time and it had continuity so he put it back in. He then explained that If it failed again to just call and they would provide a new fuse and look at other issues since he basically just opened it up and put it back together. I was also surprised that they charged more than they had quoted but he made it clear that they would come back at no charge. So when it failed again right away I emailed them with my receipt, then waited a few days and emailed them again. Still no answer... $165 later and I guess I have to fix it myself. Find someone else that will at least respond to you.

The technician looked at it and decided the ice maker needed all new parts and it would cost $350 so we set up an appt for him to come back the following week and install them. In the meantime our friend looked at it and right away knew it was the wires were bad. It took him ten minutes to fix it. I still had to pay the $109 for Mr Appliance to come out and misdiagnose it..I would never recommend them

Excellent (on time without any problems)

I knew exactly what part I needed for a cooktop. Gave them my exact model number and told them to bring the part. They didn't bring the part and told me that it would cost 5x what I found it for online and would require another 89$ service call. Would not recommend.

they would not contact LG to get the free parts under warranty and only charge me for the installation. they were short with me on the phone and never returned any of my emails. I had to hire someone else and wasted $90

They had to come three times which I was not crazy about. However, in their defense I would say that Samsung Appliances are very difficult to have. You have to find someone who has been approved by Samsung to do it. As far as that, they were as good as anybody. If I had to have the Samsung work done, I would use them again. Otherwise, probably not.

The parts were $150. (about $130 market value online) Labor was originally quoted at $179/hour. I did a little research and found this to be pretty high for appliance repair. homewyse.come rates $144 to be absolute top dollar for appliance repair. I found other sites that quoted rates much lower, but I question whether it's really an apples to apples comparison. The bottom line is, do your research about what the hourly rate is BEFORE they come out. I didn't do this. Oops.... If I had, I would have probably called someone else. That said, the repairman that came out did give me a 15% discount on the overall bill because I pushed back on the sticker shock of the cost. Then I came back to Angie's List and found this is the advertised rate for scheduling through Angie's list in the first place, which I did. Hmmm.... makes me wonder if I would have received the Angie's list discount if I hadn't protested the high rate. The washer is working fine and the repairs were done quickly, which is worth the extra cost for some people. My only recommendation is to be informed about prices so you know that you are paying a premium for the quick service. I have (unfortunately) had the privilege of having many repair personnel in my home for almost all of my appliances. In each case, they got the job done, maybe not as fast as this particular vendor, but for a lot less money.

I love this company and have used them three times in the past. This is what I like: 1.l Everything is done on time and the time line promised. Technician calls before coming to home too to give you a heads up. 2. They use an I pad to determine part availability and give you a time line for the part. 3. You are well notified with emails from them including your recepit and estimate. 4. Workmen wear uniforms and they have clearly marked vehicles. 5. Use protective mats and wear shoe covers coming into your home. 6. very open to answering questions too on your applainces. This company is run like the TV show The Profit. People, Process and service, they nail all three. They are light years above Service Plus

He was efficient, pleasant, and the work went smoothly and quickly.

Provider came out on two occasions to make a a factory authorized and dispatched repair and left the house both times without the Refrigerator in an operational state. Was very difficult to get the provider to return and complete the work. Once provider returned, the proper diagnostic technics were not used and the findings that were required of the appliance manufacturer were not followed. Made several calls to provider without response. Provider did not return calls, nor did they provide feedback to the appliance company as directed. After several calls and multiple weeks the provider finally did report the findings as requested, but because of their incompetence and ability to follow the procedures that they should have understood when accepting work, the process and all of the time spent with them was wasted (over 60 days). The provider will respond that they were not willing to make several trips for such a low payment from the manufacturer, however their lack of responsiveness and professionalism is exactly NOT how a business should be run. If they were unwilling to do the work then they should not have accepted the work. In my last interaction with the Owner he flat out lied to me on the phone, telling me that everything was taken care of when in fact it was not as confirmed by the manufacturer only 5 minutes after our conversation.

The technician, Andy, noticed that the shipping pins were still in - which was something the moving company should have removed upon delivery. Andy was actually very upset that he had to come out (upset for me - not for him!) because of unprofessional work done by another service. He felt bad that he even had to charge me. However, Andy's comprehensive report (for nothing more than noticing shipping pins!) allowed me to go to the original dealer and recoup the cost of this house call. So even though no actual service was done, I would definitely use Mr. Appliance of WNW Hennepin County again if I needed an appliance repaired.

The gentleman who came to fix the washer called and updated the time frame in which he would be at my house. It took less then 30 minutes to identify and fix the problem.

Replaced optical eye in ice cube maker

On the initial call, they got their appointment times mixed up and no one showed up. I phoned 3 or 4 times and was told I was the one in error, but Rowley, the owner/manager called later to apologize and say they had made the error. When the technician came several days later he was polite and seemed professional, but also seemed stumped to find a solution. He suggested that the controller had probably blown in the big electrical storm and ordered a new one of those and a new ice maker since he said it was not possible to tell if that was also broken. On all of the follow up visits by the technician (they continued to send the same one) he was on time and polite, but seemed unable to diagnose the problem, so kept treating the symptoms in my opinion rather than looking deeper to see what the real problem was. He just kept falling back on the same things each time - even though nothing was working and the same problems kept recurring. Their final solution after 4 visits (none of which solved the problem) was that they must have received a faulty controller or ice maker and would order new ones, but this was just before we were to leave the country and I no longer trusted them or trusted the refrigerator to work for 5 weeks while we were gone. When we returned home, we turned on the refrigerator and it worked for 6 weeks and then the same things started happening again. Rather than call Mr. Appliance back and receive the same solution which had never worked, we decided to replace the refrigerator. My own research online indicated that the problem was probably in the automatic defroster but that was not something they ever suggested needed to be fixed. Frankly, we were just tired of dealing with the problem and I had no confidence in Mr. Appliance's ability to fix by it then since they seemed to keep doing the same things over and over to no avail. I was very frustrated to spend $500 on repairs with them and then have to buy a new refrigerator because of their lack of ability. I would never call them again.

The technician was very professional though he was 15 minutes late for the time he stated he would be at our residence. The repair took around 45 minutes and a positive repair was made. Good service.

I have used them a total of three times and I have referred them to friends and family because I have been so satisfied. I appreciate their clean service. Techs come into my home and have ease in talking with me. They are very pleasant.

He came back with the part, fixed the washing machine and it has been fine ever since. I wish I could remember his name because I would ask for him again. I would definately use this company again.

The drawer just needed to be straightened out in the track to close. Angie's list discount wasn't given to us, I wasn't home when repairman came. He was knowledgable and solved the problem but we paid full price.

I must just have bad luck with service people- I called because my 9 year old front load LG washing machine sounded like a 747 taking off even though my clothes were getting clean I figured it was time to get it fixed. Gregory came yesterday and said he was pretty sure it was the pump. I asked many times if he was sure this would fix the problem because 1) my clothes were still getting clean and 2) maybe I was better off getting a new washer. I didn't want to replace the pump, have that not be the problem, then have to repair something else. He assured me this would fix it. So today he replaces the pump and it is still making the crazy noise and he says now I need to replace the other pump and that I never said that was the same noise from yesterday. Well, you can imagine I was not happy at all. We had an argument about this and he ended up using the new pump and moving it to fix the noise. I think my washer is fixed. It is not make a crazy noise but what a hassle. He wanted me to buy 2 pumps because he replaced the wrong pump. I am not happy with their service and would not recommend using them.

I had a old gas range that wouldn't heat in the oven. I knew it was a gamble but decided to try to repair it because I was not looking to spend hundreds of dollars on a new one. The technician Gregor is great. He diagnosed the possible problem and ordered the part. Later we found out it was the control board and they no longer make them nor was there a part. I gambled and lost but its still cheaper than a service plan from the gas company in the long run. They sent me back my money and only charged for the diagnosis fee. Very professional company and work ethic.

Everything went perfect. Repairman was on time, in uniform and kept me abreast of the entire process of what needed to be done. He used his cell phone each time before he came to alert me when he would be at my home. I like that. He had to order a part and quoted me the repair prior to placing the order. Later when he repaired the dryer it came right on the quote. I had a bad idler pulley and needed a couple of adjustments to the dryer. Very satisfied with this company

We called the technician in hopes of repairing our 20 year old dryer. After determining the problem he suggested that we consider purchasing a new dryer, even though it meant his losing business on the repair. I appreciate that honesty and will turn to them again when it comes time to have our new dryer repaired.

Our dryer hadn't been drying our clothes completely for a few days and it just kept getting worse where the clothes were cold when the cycle was done. After trying everything I could think of including washing the lint screen, vacuuming out the lint vent, changing the dryer vent, making sure the sensors were clean and hooked up, etc., I called Mr. Appliance and spoke to the owner in the morning and he made sure someone could come out the same day, and they did. The technician came and put shoe covers on before walking into the house. He thoroughly looked at and tested everything. Of course, like things usually go, the problem didn't happen when he was trying to see what it may be. He thought that it was because we didn't have a wet load in it. He said his best guess was that the coils were going bad and that, if it were him, he would replace them and see if that helped. He also said that he guaranteed his work and if that wasn't the problem to call and he would come back. So, we had him change the coils and we haven't had a problem since. He also vacuumed out under the drum and made sure any mess he made was cleaned up.

Had an excellent experience with Mr. Appliance of WNW Hennepin County today. I thought the appointment was for tomorrow, but since I was available today afterall, it was perfect. The technician called me prior to arriving (as I had requested) so that I would be sure to be home. Thank goondess he did since there was the mix up on the date! He was professional and considerate. He placed an additional doormat outside my door and placed booties over his shoes before entering my house. It took 30 minutes from beginning to end. He quckly diagosed the problem with my icemaker and gave me an estimate. He had the part in his truck and was able to replace it. In addition, he removed the front kick plate of my refrigerator, vacuumed underneath and gave me tips on performing this once yearly to reduce the lint/dust on the condensor coils. Hate to spend $275, but when service is excellent, it is deserved. Still less than a new fridge!

Arrived as stated time in a clean uniform. Did a complete tune-up on washer and taught us tips and tricks to eliminate the musty smell in washer. Machine is runnig quiter and no longer has the order.