Comfort Matters Heating & Cooling Inc

During the entire service, they were friendly and helpful. The technicians who came were courteous and explained the new system well.

From the office personnel, to the service technicians, to the service itself, a stellar experience! We received pictures and bios of the technicians who were scheduled to arrive at our house as introductions, which I love! Jordan was a miracle worker, who responded immediately with a rapid remedy, when our AC went out. Then we were lucky enough to have him return to do our winter furnace assessment. He is personable, knowledgeable, detail oriented, and informative.Tony, who delivered and installed a part that Jordan had identified as potentially problematic for the AC, was also very knowledgeable, and tolerant as well, allowing us to closely observe his work, while patiently explaining every step of the way, as we plagued him with questions. We are delighted with our experiences with Comfort Matters, and that has kept us as satisfied customers for many years!

Work was performed on schedule with professionals. Even mastered a special issue with the thermostat. Would highly recommend Comfort Matters for your heating/cooling system.

It went well. I have not encountered a more thorough or professional technician before. Highly recommend them!

very well Professional. Excellent in expaling the problem.

Never again.. Total scare approach & gave her a quote for replacement (I agree it is old but there are many mechanical things that can be repaired if there is an issue -not convinced this was her only option!) They never fixed & wanted to schedule another visit & would charge service fee. Later repaired by another outfit and running fine!

I called on a Thursday and they couldn't come out till Monday (I had heat so that was ok with me). The technician arrived on time and after telling him the symptoms he went to work trying to diagnose. After 30 min he came up and said he checked the normal causes and everything seemed ok. He had cleaned up the system and secured a loose hose and said to watch it. If it continues to struggle we'd have to replace a pressure switch for $200. I asked if this happens can I get priority and he said yes. I did have problems again so called on a Thursday and again couldn't get someone till Monday. It started getting cold so couldn't wait that long, so had to call someone else. I had a different company come within an hour, work until they found the problem, and fix it. So far so good! I am also very disappointed that the technician put stickers for the company on all my equipment without asking permission. It wasn't just the furnace... equipment he wasn't even servicing at the time. I thought he was very professional at the time but when I saw 5+ stickers on my stuff, over existing labels, I was not happy. I would use them again if I had to but they wouldn't be my first choice.

They did a great job. Usually, they call to set up the appointment and they are very professional, and efficient. The receptionist is also awesome.

David was my tech and he called 30 min before arriving and was on time. He was professional and spent a full hour looking over the furnace. I would use them again!

I purchased a furnace inspection and cleaning for our new (to us) home. The technician was on-time and very courteous. He explained everything that he inspected and informed us of what items to watch for and provided quotes on a sensor that may cause problems in the future. After he left, we noticed that the furnace was not cleaned at all, but we do have peace of mind knowing that the furnace has been inspected and given a clean bill of health. The technician also provided us with a rebate form for our gas company.

David could not have done a better job. He did everything that you would hope for on a service visit. He was Prompt, Clean, Knowledgeable and Courtesy. He was excellent on all measures. Will use Comfort Matters in the future without hesitation and will recommend them without reservations.

The technician came on time, did the furnace tune-up and everything has worked fine since.

This was the second experience with Wes and Comfort Matters due to having to have a part ordered. There was a delay in getting the part but they expedited it in the end. Wes showed me the new part and explained how it functioned and what when wrong with the original one. He spent 4 hours installing the part and reinstalling the coolant after testing the system. He also showed me where a nest of hornets had made their home in my chimney flue. I think most repair people would have just ignored it and never said a word. A very nice value add.

This is experience was fantastic! The office called to let me know that Wes would be coming closer to the end of the 3 hour service window which I really appreciated. Then Wes called about 30 min before arriving. He was very friendly and knowledgeable and explained what was going to happen next - he needed to order a part. So far this has been an easy process! I paid for the service fee today and will pay for the remainder next week when the part is in and he does the install.

Great - inspected recommended items that need replacing or may go out soon and cost, very knowledgeable and friendly - did not feel they were trying to sell me parts I did not need.

Comfort Matters calls us days ahead of time to schedule a regular maintenance visit. On the day of the visit, the technician comfirms the Appt by calling us in the morning and then calls again when en route, usually 30-45 mins before arriving. They are very professional and take all the extra steps, even putting shoe covers over their shoes before entering our home. They walk over the items they will be performing which I find extremely helpful. They are always friendly, courteous, competent and professional. I know this sounds like a shining review, because it is warranted and that's what I intend it to sound like. We are completely satisfied with Comfort Matters and highly recommend them.

I recently had a humidifier installed on my furnace by Comfort Matters who I called by a referral to install a humidifier on my furnace. After my experience with them I will never go anywhere else! They(including the owner, Corey!) definitely went the extra mile to resolve an issue I was having with the humidity level which turned out to have nothing to do with the unit itself. Highly recommend this company!

I recently had a humidifier installed on my furnace by Comfort Matters who I called by a referral to install a humidifier on my furnace. After my experience with them I will never go anywhere else! They (including the owner, Corey!) definitely went the extra mile to resolve an issue I was having with the humidity level which turned out to have nothing to do with the unit itself. Highly recommend this company!

I located this company on Angie's List and it was highly recommended. I contacted the company and scheduled an appointment which went very well. Customer service was very friendly and they called the day before the appointment to confirm the scheduled time. On the day of the appointment, the technician arrived on time, was friendly and professional. I explained what the exchanger was doing, or not doing. I had previously done my own research online and had an idea what was wrong, but obviously I'm not the expert which is why I called. The technician conducted a diagnostics check and confirmed what I had already suspected as being the broken part. The technician provided me a price quote for both repairing the broken part or replacing the entire unit. Although the technician was very polite and answered all my questions, I was taken back by the cost since I had already done my own research. I understand the way the market works and companies cannot survive without a price markup, but what they quoted me to repair the broken part was ludicrous. This is not the fault of the technician because he is guided by the company's price guidelines, but what he quoted me to repair the broken part was astronomical considering the actual cost of the part. If I had used this company, the cost to replace the part was nearly triple what the actual cost was of the part by itself. In addition, they were going to charge me a nominal fee just to return to my house to complete the repairs. So, I found the replacement part online at another local heating and cooling business and did the repairs myself. It took me 10 minutes to complete the job and I saved myself over $600.00. That should give you an idea of how much the markup was on the part. I won't even mention how much they quoted me for a new replacement unit. I just wanted to share my experience with others so they would be aware of the inflated prices some companies use when completing repairs. With any repair, I would recommend researching the problem first before contacting a repair company to complete the work. Again, I'm not knocking the technician because he did his job and he did it professionally, but this company's pricing is out of touch with what the average person can afford.

Awesome!!! Outstanding!!! Explained everything, made me very comfortable.

Originally had A/C service earlier this year by Comfort Matters..Wesley was employee that did A/C tuneup and recommended a surge proctector which is critical for electrical storms..Wesley installed surge proctector 0n 7/18..Did excellent job, on time and very proficient at his job..I have had Comfort Matters for 3 years and I am very satisfied with service and quality of products..I would highly recommend this company to everyone..Jeff schufman, Mound Mn. 55364

My first experience with Comfort Matters is when Corey came out to my home and provided me with an estimate on replacing my furnace and AC. I was more than impressed with his knowledge and amount of time he spent explaining things. I felt very comfortable working with Corey and his company. I was having second thoughts about replacing by system, in the meantime Corey called to do a follow up. I explained by concerns with my current heating and cooling company, he offered to send a tech out for a second opinion. Dan was the tech that came out. I was surprised at how detailed Dan was in a second opinion. He was honest with me about everything. It was nice to have a Tech that was not rushed and willing to explain everything. In the end I did not need replacement.

They were very nice. Did a good job.

The first company we talked to tried to put us in a panic (including claiming our CO monitors were not good enough because purchased from home improvement store. Corey from Comfort Matters was patient and thorough and didn't push us to make an uninformed choice. Prompt, efficient and thorough.

It went perfectly. Zero complaints. Guy was a complete gentleman and knew his stuff cold.