Lindsay Window & Door LLC

Description of Work: Lindsay fabricated the windows installed in our home, but they did not do the installation.

Description of Work: LINDSAY windows are the manufacturer that provided the product to Custom Remodeler Inc. to install. When the Custom Remodeler sales representative showed up, one of the key selling points was the three seal weather stripping window that LINDSAY provided. It had the Outer, Middle and Inside seal that would insure a secure seal at all times. The screens fit well in the windows also. It would take about a week to a week and a half to install all the windows with about eight weeks to order them. So we bought them for $20,000.00 on 4/13/2009 with $5,000.00 down. I won't go into detail about how bad the Custom Remodelers Inc. experience is but the bottom line is that I have a complete set of windows that the LINDSAY tech states have seals that are like refrigerator seals, but all winter I had three windows that had spaces that you could drop a silver dollar between the Sash and the window frame. I have casement windows. I have fifteen windows where you can slide a piece of paper between the seal and the frame in different spots around the windows. Most of these are in the corners and on the top of the windows with a few on the sides. To correct some of the problems, LINDSAY and Custom Remodelers Inc. came out on Monday, April 12 2010 and adjusted the windows to the point that you can not even see the seal any more when the window is closed because they have it adjusted so tight. I still have fifteen windows that have this problem where I can slide a piece of paper in-between the seal and the frame. The LINDSAY tech stated that the outside wind blowing on the window would seal the window. Now does that sound like a refrigerator seal to anyone? The two basement windows you can actually see the crack and I would bet that it would take more than a hurricane wind to seal them. If these are the products that LINDSAY are truly marketing, then I would recommend that people stay away because they are not being truthful in what they are marketing. This Three seal weather window is only two at best and maybe not even that. Burt the LINDSAY sales rep, throughout the summer made comments that he thought that maybe they would have to reinstall the windows because they may have been measured wrong or installed too tight. Now they believe that everything was done correctly even though I had major problems with the installer from CRI. I watched the installer pound the cedar frame around one window to make it fit and they have replaced at least 8 sashes with two for sure being downsized and possibly more, trying to solve my problems. Either way, they are stating a product of three weather seal windows and Custom Remodelers Inc. is selling the window with the guarantee that if either one of the outside seals fail (which you can not see), the inside seal will always be there to seal out the cold. Well not if it fails right from the factory. And LINDSAY is protecting the same people that did nothing but blame them throughout this process(CRI).